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200,648 Posts
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Hello 😊
😊 I have a question my birthday was on 11 on this month and I didn't
get my birthday gift from you guys ☹️ I'm play suscripción 🤔
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RE: Hello 😊
You need to with go pick it up at a store, or get it shipped to you with
an online order- I don’t think the play subscription delivery counts as
a shipment.
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Cover FX Setting & Blotting Powders
what is the difference between the Cover FX Setting Powder and Blotting
Powder? Thank you!
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RE: VIB rouge...
You need to spend $1000 in a calendar year to reach rouge status
@Anonymous not $1000 overall. If you log into your account and view the
reward bazaar it will tell you how much more you need to spend ...
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Will you restock the: SEPHORA FAVORITES Superstars Everyday Must Haves?
Hi, I was looking to place my first order from Sephora based around the
fact that I wanted to get the Everyday Must Haves for my fiancé for
Christmas and though I had added some other items, this was ...
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Fed Up With Sephora !
ALL I have had are problems with Sephora, their employees and customer
service. I am so sick of how rude the employees are and being hung up on
multiple times by customer service. So THEN I go to JCP ...
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Re: Fed Up With Sephora !
Hi @Marrrryyyyy, This sounds frustrating and I'm sorry to hear about
your recent experiences both with our Customer Service team and at a
Sephora inside JCPenney store. I would like to share your feed...
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RE: Fed Up With Sephora !
I’m sorry you had a bad experience. I can honestly say that in my 10
years with Sephora I had unpleasant experiences just a couple of times.
If it’s a particular employee or customer service rep that ...
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First off, they told me that I couldn't return it. Otherw...
First off, they told me that I couldn't return it. Otherwise I would
have. Secondly, I am not throwing a "temper tantrum." My orders are
always f'ed up, I get double billed, never receive the samples,...
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unfortunately gift cards cannot be turned back into cash....
unfortunately gift cards cannot be turned back into cash. Though a
manager should want to make it right.
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Re: First off, they told me that I couldn't return it. Otherw...
Well, whether I would or would not be fed up is not an issue here. You
are understandably frustrated, but no need to lose it in the public
forum. You have not stated in your original post whether you ...
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VIB status
I just recently became a VIB member and was reading the benefits I now
get. I noticed that it says free monthly gifts how can I redeem those
gifts and when can I redeem them.
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RE: VIB status
The monthly gifts just refer to special gift with purchase promotion
codes that are more valuable than the usual ones. If you are subscribed
you’ll get emails when they are offered
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Neutral eyeshadow palette recommendations
I don’t want it to be extremely noticeable I would like it to look super
natural
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Re: Neutral eyeshadow palette recommendations
Kat Von D eye contour palette or Tartelette in Bloom are my go to
neutral palettes!!
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Lost 500 point custom makeover card
I got a 500 point custom makeover card back in June and I can't find it.
I still have the box it came in which has a bar code on it. Can I use
the box when redeeming or do I need to speak to someone about getting a
replacement?
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Still in progress
Hi. I ordered my products in nov.10. But it is still in progress. Can
you check please?
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Re: Still in progress
Hi @Anonymous, I'm going to look into this and send you a PM shortly. 🙂
Best Regards, ❤️ Raquel
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Order Number:
I want to cancel my order been waiting on the line for over an 30 min
and they hang up after will I hate this customer services!!!
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Re: Order Number: 7879860404
Hi @sandytaw, I'm going to edit this post to take out your order number.
I recommend not posting any order numbers or personal information on
public posts for security purposes. At this time, I'm unab...
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Combining accounts
I've got an online account and a physical card account; is there a way I
can combine the two so my points aren't split?
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Re: Combining accounts
Hi @Anonymous, I'll be sending you a private message shortly to assist!
🙂 Best Regards, ❤️ Raquel
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Exchange
If I wanna exchange something which sells online only, should I bring it
to stores or what? It’s actually Tom ford eye quad.
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Re: Exchange
Hi @abcdanica, If the item is only available online, I suggest returning
back to our warehouse for a refund. Sephora.com is unable to process
exchanges. If you do take the item to the store, they will...
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Free shipping under $50?
I just placed an order and the total was $48 after tax. I know that it's
usually only free shipping when you spend 50 before tax. I don't have
the $10 free shipping thing. I'm a Vib member just confus...
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Re: Free shipping under $50?
Hi @leigha68, I will look into this for you and I will send you a
private message. Thanks! Best Wishes, Janean
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read more not working
The “read more” link won’t open to the full review. Is anyone else
having this problem or know a solution that might help me out? Thanks
everyone 🙂
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RE: read more not working
@glo18 @Mila1230 It’s a problem for basically everyone on the app -
customer service reported back that they are aware of the issue but they
don’t expect to have it fixed until after the new year. In ...
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RE: read more not working
Thank u so much for the info I thought it was just me lol I was going
insane
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New Play! Subscription
Hello, I subscribed to Play! on 11/15. Will I be receiving the November
box? I have not received any emails but I see that others have already
received their boxes. TIA
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RE: New Play! Subscription
You’ll receive it. If your payment has already gone through, you’ll get
the November box. It may be a lot closer to the end of the month, but
you’ll get it. People who already have an on-going subscri...
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RE: New Play! Subscription
You won’t get the Play box for November. Sephora bills and processes for
the monthly Play box at the beginning of the month but typically mails
it out in the middle of the month. Your first Play box should be in
December.
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Horrible Store Experience
So last night was the first night I went out with my fiance since I had
my baby more than three months ago. The first place we went was Sephora
because he knew I was dying to go! I usually only purcha...
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