Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,670 Posts
Post | Hearts | Replies |
|---|---|---|
|
VIB Rouge 3 day shipping
There is absolutely no benefit to being a Rouge anymore. Orders take up
to a week to process, so 3 day shipping is non existent. I have an order
now that I placed on Nov 14, notification says it shipp...
4
2
| 4 Hearts |
2 Replies
|
|
RE: VIB Rouge 3 day shipping
At least yours has shipped. I placed an order over a week ago and I'm
still waiting for it to ship.
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: VIB Rouge 3 day shipping
They need to figure something out, or get rid of all expedited shipping,
all VIB and other rankings, and all "notes" on the order screen. They
say 1-day and 2-day shipping aren't affected by delays, b...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Cancel order
Hi @Anonymous, Regretfully, we are unable to cancel orders once they
have been placed and we apologize for the inconvenience caused!
0
0
| 0 Hearts |
0 Replies
|
|
Juice Beauty Nutrient Moisturizer
I purchased this moisturizer and am a little unsure as to whether it is
a day/night moisturizer or just a night one? The packaging doesn’t
specify that it is a night moisturizer but it says that it sh...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: VIB status
Hi @Sally0678, If you have spent $350 in a calendar year and qualified
for VIB, your account will automatically upgrade. If you believe you may
have more than one account, please send me a PM with you...
0
0
| 0 Hearts |
0 Replies
|
|
Incomplete shipping address
Hello, when i was placing my first order (order number ) i filled both
of the address lines but after the purchase somehow the system deleted
the 2nd address line. I realized the absence of 2nd addres...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Incomplete shipping address
Hi @Anonymous, Our apologies for the delay! If you still need assistance
with this, please send me a private message and I would be happy to look
into this for you. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Re: Incomplete shipping address
I also want to mention that I’m out of the country and I can’t call
Sephora customer service from here. Can you please help me?
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Instore transaction not shown in the account. ! please help!
Hi I recently turn vib rouge, most of the time i purchase instore and
barely returned.and couple times purchase online.until one day i decided
to returned and i lost my receipt they said they can look...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Instore transaction not shown in the account. ! please help!
Hi @mm7888, I would be happy to look into this for you. I'm going to
send you a PM now. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Lost my VIB welcome kit
Hey Customer Support! I lost my VIB welcome kit. How can i get another
one.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Lost my VIB welcome kit
Hi @akanksha1105, So sorry to hear that! Please give us a call at
1-877-SEPHORA so we can best assist you with replacing your VIB Welcome
kit. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
no sample
Two of my orders came in the same box, there suppose to be 6 samples,
but I got no sample at all. Anyone else has the same problem?
1
3
| 1 Hearts |
3 Replies
|
|
my order I recieved today had two samples that aren't eve...
my order I recieved today had two samples that aren't even what I asked
for. such a shame that sephora can't get things right
1
0
| 1 Hearts |
0 Replies
|
|
RE: no sample
I just received an order with zero samples as well. I ordered a stocking
stuffer for someone else, and the samples were supposed to be for me. I
would have just gone to the store and saved myself two ...
1
0
| 1 Hearts |
0 Replies
|
|
Re: no sample
Yep I just received my order and there were no samples. If I would have
know I wasn't going to get samples and that the online order was going
to take long, I would have just gone to my local store.
1
0
| 1 Hearts |
0 Replies
|
|
Pending Order Issue
To whom it may concern, I placed an order on November 10th. I should
have 3 day shipping as I’m a Rouge member but my package still says
pending. I have sufficient funds in my account so I don’t know ...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Pending Order Issue
Hi @Lilliank I'm sorry for the wait! We are experiencing a processing
delay of up to 7 business days for orders placed with 3 Day shipping. I
will be happy to check on your order and send you a message with more
information.
0
0
| 0 Hearts |
0 Replies
|
|
Item out of stock after order placed
I bought something online on last Friday.But the order is still pending
and I found the money refund to my bank account.What is wrong with it???
The order already had placed and now it show me some it...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Item out of stock after order placed
Hi @Anonymous The out of stock status you are seeing is the current
status should you wish to reorder it. If there is anything that we are
unable to include, you will be notified by email. Thanks for your
patience!
0
0
| 0 Hearts |
0 Replies
|
|
Status in progress
My two orders were supposed to arrive tomorrow, yet they are still in
progress. That's plenty beyond the 3 day shipping, even with "one day
delay possible."When can I expect my orders to be delivered?
0
0
| 0 Hearts |
0 Replies
|
|
only some orders amount shown as pending on my credit card?? will I even get the order I can't see yet?
I made orders on November 10, 11, and 12. I can see on my credit card
app that two of the orders are pending with those amounts shown. the
first order is not showing up.. so I am worried that this ord...
1
1
| 1 Hearts |
1 Reply
|
|
Re: only some orders amount shown as pending on my credit card?? will I even get the order I can't see yet?
Hi @spatricia Sorry for the delay in our reply! Your financial
institution likely dropped the pending authorization because of the
delay. Normally they only hold the funds for 3-7 business days. I see...
0
0
| 0 Hearts |
0 Replies
|
|
Status in progress
Hello! I placed the order on Monday morning on November 6, today is
Friday 10, my status is still in progress, I'm moving soon, I worry for
my order? Can you clarify to me when I get the order? Thank you.
1
3
| 1 Hearts |
3 Replies
|
|
Re: Status in progress
Hi @NatalieZaranok, I'll be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
0
2
| 0 Hearts |
2 Replies
|
|
Re: Status in progress
Hi friend, I am having the same problem and the sale is almost
finish.RaquelBT wrote:Hi @NatalieZaranok, I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
1
| 0 Hearts |
1 Reply
|
|
Re: Status in progress
Hi @AndreaGonzalez I'm sorry to hear that! If you still need assistance
with this, please send me a private message.
0
0
| 0 Hearts |
0 Replies
|
|
Pending Order
I've placed an order 6 days ago and it still is pending. Do you think
there is a chance it will be cancelled?
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Why hasn’t my order shipped yet?
I submitted an order on the 12th of November, during the 20% event. I
haven’t gotten any updates, emails, or status changes, just that my
order is still ‘processing’. I knew that there would be delays...
0
2
| 0 Hearts |
2 Replies
|
|
give them a call! the same thing happened to me on 3 orde...
give them a call! the same thing happened to me on 3 orders I have made
in the past week. plus I paid for flash 2 day shipping and everything
has been sent ups ground which takes about a week to get it.
1
0
| 1 Hearts |
0 Replies
|
|
RE: Why hasn’t my order shipped yet?
It’s been 7 hours since I️ posted this and I’ve seen other people get a
reply within an hour or two. Can someone please help me with this
issue??
0
0
| 0 Hearts |
0 Replies
|
|
Order Cancellation
I made 2 orders online but they are still pending for such a long time,
so I wanna cancel them. I tried to call customer services but nobody
answered the phone. Are any way I can cancel them?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order Cancellation
Hi @Anonymous I'm sorry for the delay! We are experiencing delays due to
high volume. I will look into this for you and send you a message with
more information.
0
0
| 0 Hearts |
0 Replies
|
|
Missing Samples
I just received an order that contained only 1 of 3 samples. This has
happened a few times before. If a sample is out of stock, shouldn’t I be
receiving a substitution? Thanks.
0
1
| 0 Hearts |
1 Reply
|
