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200,543 Posts
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Re: RE: Products out of stock & Order Pending
Have you gotten any updates? Today marks a full week since I placed my
order and I'm hoping it'll ship soon...
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Re: Transferring points
Hi @Anonymous I will send you a private message to provide further
assistance. Thanks! Regards, Penelope
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Shipping
I️ ordered products last week and only half has shipped. Which isn't a
big deal. I️ have flash 2 day shipping and it says my first package
won't be here till the 27th... so a week from now. A red box ...
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Broken palette replacement?
I received my Huda Obsessions smoky palette and at least one of the
shadows was complete shattered everywhere. Is it possible to get a
replacement?! How do I go about doing that if I ordered online? I...
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I received an email this morning 11/20/17 that the Tom Ford Orchid Soleil lip color is back in stock for Rouges..
When I clicked on the Buy Now box, it brought me to Sephora's website
but said product not available, not Out of Stock. What does this mean?
Will the product be available later today or when? I assume...
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missing one item
Hi, My Order Number: 7812804962. I finally received my VIBR SALE
package. But here are one missing item "Superstars Everyday Must Haves"
I never received , I sent the e-mail to customer service, but no one
replied. Please help to check it ASAP.
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Lost Package -- No help!
My package was lost days ago by the shipper--it even says "lost by
LaserShip" in the tracking info. And nobody has reached out to inform me
or responded to my requests for help. This package had over $400 worth
of products!
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Tarte
Hello - I signed up to be notified when the new Tarte Park Ave Princess
Chisel Palette. It’s now not on the website any longer. Will Sephora be
selling this product?
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Pending order status
Hey, i placed an order a week ago and the status of my order still says
IN PROGRESS, just want to know how much longer is it going to be till it
gets shipped!
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Order cancelled
Something went wrong while my payment was processing and my order was
cancelled even though the money was taken out of my account??? I keep
getting automated responses and I’m so angry now I’ve never ...
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Items that are sold out during the Rouge/VIB sale?
Hi,I have been shopping at Sephora for a while now. Most of my beauty
products are purchased at Sephora. Recently I just made couple purchases
during the 20% Rouge promotion. Most of the products were...
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Re: Items that are sold out during the Rouge/VIB sale?
@caheobong, You are right. I stayed up till end of sale and refreshed
the tabs of OOS items and they were back in stock including the items I
was waiting for to get back into stock! Sephora was limiti...
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Hello 😊
😊 I have a question my birthday was on 11 on this month and I didn't
get my birthday gift from you guys ☹️ I'm play suscripción 🤔
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RE: Hello 😊
You need to with go pick it up at a store, or get it shipped to you with
an online order- I don’t think the play subscription delivery counts as
a shipment.
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Cover FX Setting & Blotting Powders
what is the difference between the Cover FX Setting Powder and Blotting
Powder? Thank you!
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RE: VIB rouge...
You need to spend $1000 in a calendar year to reach rouge status
@Anonymous not $1000 overall. If you log into your account and view the
reward bazaar it will tell you how much more you need to spend ...
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Will you restock the: SEPHORA FAVORITES Superstars Everyday Must Haves?
Hi, I was looking to place my first order from Sephora based around the
fact that I wanted to get the Everyday Must Haves for my fiancé for
Christmas and though I had added some other items, this was ...
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Fed Up With Sephora !
ALL I have had are problems with Sephora, their employees and customer
service. I am so sick of how rude the employees are and being hung up on
multiple times by customer service. So THEN I go to JCP ...
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Re: Fed Up With Sephora !
Hi @Marrrryyyyy, This sounds frustrating and I'm sorry to hear about
your recent experiences both with our Customer Service team and at a
Sephora inside JCPenney store. I would like to share your feed...
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RE: Fed Up With Sephora !
I’m sorry you had a bad experience. I can honestly say that in my 10
years with Sephora I had unpleasant experiences just a couple of times.
If it’s a particular employee or customer service rep that ...
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First off, they told me that I couldn't return it. Otherw...
First off, they told me that I couldn't return it. Otherwise I would
have. Secondly, I am not throwing a "temper tantrum." My orders are
always f'ed up, I get double billed, never receive the samples,...
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unfortunately gift cards cannot be turned back into cash....
unfortunately gift cards cannot be turned back into cash. Though a
manager should want to make it right.
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Re: First off, they told me that I couldn't return it. Otherw...
Well, whether I would or would not be fed up is not an issue here. You
are understandably frustrated, but no need to lose it in the public
forum. You have not stated in your original post whether you ...
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VIB status
I just recently became a VIB member and was reading the benefits I now
get. I noticed that it says free monthly gifts how can I redeem those
gifts and when can I redeem them.
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RE: VIB status
The monthly gifts just refer to special gift with purchase promotion
codes that are more valuable than the usual ones. If you are subscribed
you’ll get emails when they are offered
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Neutral eyeshadow palette recommendations
I don’t want it to be extremely noticeable I would like it to look super
natural
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Re: Neutral eyeshadow palette recommendations
Kat Von D eye contour palette or Tartelette in Bloom are my go to
neutral palettes!!
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Lost 500 point custom makeover card
I got a 500 point custom makeover card back in June and I can't find it.
I still have the box it came in which has a bar code on it. Can I use
the box when redeeming or do I need to speak to someone about getting a
replacement?
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Still in progress
Hi. I ordered my products in nov.10. But it is still in progress. Can
you check please?
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Re: Still in progress
Hi @Anonymous, I'm going to look into this and send you a PM shortly. 🙂
Best Regards, ❤️ Raquel
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Order Number:
I want to cancel my order been waiting on the line for over an 30 min
and they hang up after will I hate this customer services!!!
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Re: Order Number: 7879860404
Hi @sandytaw, I'm going to edit this post to take out your order number.
I recommend not posting any order numbers or personal information on
public posts for security purposes. At this time, I'm unab...
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Combining accounts
I've got an online account and a physical card account; is there a way I
can combine the two so my points aren't split?
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