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200,882 Posts
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I have a question
If I bought a fenty beauty foundation online but it wasn’t my color and
I haven’t used it, Can I go into a Store and exchange it for a darker
color ??
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Re: I have a question
Hi @Anonymous @ndwp is correct! You can return any item in store or
online as long as it is within 60 days and you have your original
receipt. Happy shopping! Best, -Zakiya
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Unsuccessful Authorization Order
Dear Sephora, My orders were cancelled due to an unknown reason for me.
I used the same card to order online from other websites and it worked.
I would like to place the same order using my card. Is t...
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I so sorry to hear this! I will send you a PM so that I
can further assist you. Best, -Zakiya
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How long does it take for an order to ship? I placed an order 4 days ago and no movement.
How long does it take for an order to ship? I placed an order 4 days ago
and no movement. I wanted it by thanksgiving and thought I had time but
now I’m not so sure.
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Re: How long does it take for an order to ship? I placed an order 4 days ago and no movement.
Hi @lspenc10, I am very sorry to hear this. We are experiencing shipping
delays due to high volume. For more information on when to expect your
package please click here> https://community.sephora.com...
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in-progress??
I bought $350 makeup on 10 NOV. why it still shows as "In Progress".
!!!!!!!!!!!!!!!!!!!!!!!!!!
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Re: RE: in-progress??
Hi @tanima33ny and @johnji, I am sorry to hear this! We are experiencing
shipping delays due to high volume for more information on when to
expect your packages please go to the following link https:/...
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My Order In Progress STILL!!!
I ordered some items on the 12th of November. They still have not
shipped. Says In Progress. Was sent an email telling me to be patient,
BUT I'm hearing alot of people saying their orders have shipped...
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RE: My Order In Progress STILL!!!
@Stefanie0023 you may want to view this thread on when to expect orders
and what to do if they have not come on time
https://community.sephora.com/t5/Customer-Support/Message-regarding-November-Order-Processing-Delays/m-p/3503230
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Beauty Insider Upgrade to VIB
Last weekend I went to Sephora and spent $32 because I got an email and
it told me I needed to spend $34 to get to VIB. It was triple points
though so I’m not sure why my status did not upgrade.
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RE: Beauty Insider Upgrade to VIB
Status is based on dollars spent, not points. So if you needed 34$ and
only spent 32$ you’re still 2$ short
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Sephora.com issues
Do not order from Sephora.com right now! Sephora is deceiving its'
customers. Orders are still being processed from weeks ago. The company
is trying to sugarcoat the extent of the problem. If you look...
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Can Someone Explain the Experience Levels within the Communities? (i.e. Rookie, Boss, etc.)
Is there a place that lists the various levels within the community and
how to achieve them? I've seen Rookie, Boss, etc. and have no idea what
they represent. Would love to know. Thanks!
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Can’t get my $446.73 back!?!?!
I placed an order on 11/5. Yes, I did get an email confirming my order
and that there might be a 2-3 day delay due to volume. As if today
(11/17), the order is still “being processed.” I have called c...
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Re: Can’t get my $446.73 back!?!?!
Hi @ellemem, I'm so sorry about this. I will send you a private message
to provide further assistance. Regards, Penelope
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Online order - why happened
hey placed an order online a few days ago - still hasn't shipped -
wondering what is going on? Thanks.
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RE: Online order - why happened
@Seven117 please view this thread for expected shipping times
https://community.sephora.com/t5/Customer-Support/Message-regarding-November-Order-Processing-Delays/m-p/3503230#M130471
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where’s my order
I’m new to purchasing online, it’s been 5days and my order still hasn’t
shipped. Can you please cancel it and refund me my money?
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Re: where’s my order
Hi @Anonymous, I really sorry about this. I will send you a private
message to provide further assistance. Regards, Penelope
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my request
Hi, I made my request on 11/15, I need it on November 23, is it enough?
Contact confirmation for flash?
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Re: my request
Hi @Anonymous, I will send you a private message to provide further
assistance. Thanks! Penelope
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RE: why Sephora???
@ALTAGG you may want to view his thread on expected shipping times
https://community.sephora.com/t5/Customer-Support/Message-regarding-November-Order-Processing-Delays/m-p/3503230#M130471
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Order pending
i placed an order this morning . but the status still says pending and
some of the things orderes are now becoming out of stock what exactly
does pending mean has my order been confirmed or not cause ...
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Hi! I have the same problem with my last 2 orders. It was...
Hi! I have the same problem with my last 2 orders. It was ordered on
23th and 25th of August, but still "pending" and no email about shipping
or whatever. I need a help!
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Re: Hi! I have the same problem with my last 2 orders. It was...
Hi Magimari, Sorry for the delay in our reply! I see you have been
assisted with this over the phone.
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Re: Order pending
Hi 001100, I'll be happy to look into this for you! I'll send you a PM
momentarily. Always, Danee
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Re: Order pending
Hi! I’ve been experiencing a similar situation! My order has been
pending for nine days now!! I really needed it to arrive until tomorrow
but I guess is not happening... I tried to email sephora but h...
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RE: Re: Order pending
@Anonymous you may want to view this thread on expected shipping times.
If you need further assistance just follow the instructions in the
thread. https://community.sephora.com/t5/Customer-Support/Mes...
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Re: Order pending
Hi @tamarakam, if your order still hasn't shipped, please give us a call
at 1-877-SEPHORA so we can best assist you. Thanks!
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Hi! I had a similar situation last week. I placed an orde...
Hi! I had a similar situation last week. I placed an order and didn't
receive confirmation that it had been received until a day later with
items that I ordered showing an out of stock status. So I ex...
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Re: Hi! I had a similar situation last week. I placed an orde...
Thanks for the info! I placed an order on 9/18/17 3am EST w/ 1 day
shipping and I haven't been assigned a tracking number, I'm beyond livid
at this point.
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my order
I placed an order on November 15th and it still says it’s status is in
progress. When will it be shipped?
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RE: my order
@ISABELLAMAINI please view this thread on expected shipping times
https://community.sephora.com/t5/Customer-Support/Message-regarding-November-Order-Processing-Delays/m-p/3503230#M130471
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I have the same problem. It is very frustrating.
I have the same problem. It is very frustrating.
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