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200,644 Posts
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Sephora Canada hasn't had Rogue cards for years, they've...
Sephora Canada hasn't had Rogue cards for years, they've been on the
going green train for a while.
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RE: Getting a card
Ive been Rouge for years and finally got a card 2 weeks ago because my
phone number wasn’t showing up when I was checking out. I had my VIB
card and showed it to the SA. When she noticed I was Rouge, ...
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Black Friday Preview
I received a message that I could get a black Friday Preview using my
app, but cannot find it anywhere in the app. is it available?
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Re: Black Friday Preview
If you type Black Friday into the search bar on the app it will come up!
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Pending order status
I placed my order on the 15th. The status is still 'pending.' I've
written to them more than a couple times to ask about it but no reply so
far. One of the samples I requested is out of stock now. I d...
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Re: Pending order status
You ordered on a Wednesday. Sephora doesn't ship on weekends, so it's
been four business days since you ordered. There's been a delay on
products literally since the fourth of this month. We're all in...
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Gimme Brow Benefit Recall Sept Play!Box
Hello, Ive just found out Benefit is recalling the Gimme Brow Eyebrow
Gel (full & sample sizes) which is something received in in my September
Play! Box. I'm guessing this is why mine had a really gro...
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Re: Gimme Brow Benefit Recall Sept Play!Box
Hi Imaninople, I am sending you a message now to help!
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Re: Gimme Brow Benefit Recall Sept Play!Box
Hi @shellhb, Thank you for contacting us about the Benefit Gimme Brow
recall. I'm going to send you a private message now so I can assist you
with this. Thank you!
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Re: Hi, can you message me as well please
@Imaninople I will send you a private message now. xo, jamila
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order still pending
My order has been pending for 10 days when will it ship, has anyone had
similar worries.
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RE: order still pending
I️ have the same issue I️ called and they told me to wait on en email to
know the status of my product which i clearly have not received, they
also told me it would be a wait of 7-8 business days but ...
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Wrong Samples. No Samples. Who Cares?
I'm a rookie, so is this only half a complaint? Probably not, I'm going
to make a mountain out of a molehill. ^_~ I routinely buy based on
samples--thus I choose them carefully! Out of stock? I get it...
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Re: Wrong Samples. No Samples. Who Cares?
Hi @khamsa. Our samples are subject to substitution as your selections
may be unavailable at the time we fulfill your order. I apologize for
any inconvenience this may have caused. xo, jamila
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Re: Wrong Samples. No Samples. Who Cares?
I appreciate your response JamilaBT! While I understand substitutions
are often necessary, I don't understand why I receive NO samples. Could
you offer insight into that? I would hope Rouge level shop...
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There is 3 unauthorized charge on my debit card from Sephora.
Yesterday I was reviewing my balances on my debit cards, and I noticed
that one of my cards had 2 charge of 10$ from Sephora that I had not
done. I´ve imediately mailing then yesterday without any ans...
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Re: There is 3 unauthorized charge on my debit card from Sephora.
Hi @Anonymous, I will send you a private message to provide further
assistance. Thanks! Regards, Penelope
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Product boxes always opened and 0 samples
What is going on Sephora? Every time I place an order my product box is
opened. Sometimes the items are even free floating around in the box. On
top of that 0 samples. why even let us get our hopes up...
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Re: Product boxes always opened and 0 samples
Hi @iwantallmakeup, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Regards, Penelope
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Rewards
Can we return a 500 points rewards box if it is still new? I got it
because the shades of the products looked pink but they are nude 😞
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Re: Rewards
Hi @margu1623, I'm very sorry that the 500 point reward is not working
out. As stated in the Beauty Insider Terms & Conditions, rewards are
non-transferable, have no cash value and cannot be exchanged...
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Help with making an order
I am having sooo much trouble making orders with the website ever since
last night and when I call the Sephora rouge line it just gives me a
flat line.Is there any way I can make an order and use the ...
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Re: Help with making an order
Hi @bluecaroline, I'm sorry to hear this! Typically, clearing your
browsing history (cookies and cache) and trying an alternative Internet
browser or device helps with website issues. Our Beauty Advis...
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2 day shipping but order is still processing??
I placed an order on Monday, 11/13 and chose 2 day shipping. This
morning (Wednesday, 11/15) I checked my order status and it shows "In
Progress." I called Customer Service and said that I chose 2 day...
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Re: 2 day shipping but order is still processing??
Hi @xoremy, @samnik15 and @ColleenaBeena, I'm really sorry about the
delays we've experienced recently and I'll be happy to assist further.
I'll send you each a private message shortly. Thank you for ...
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RE: 2 day shipping but order is still processing??
Omgg same thing here! I’m about to call and try to get my money back for
subscribing. OR they can keep up with what we all paid for. There’s
seriously no point if therems so many issues.
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RE: 2 day shipping but order is still processing??
I’ve been having the same problem. This is the first time having a
problem with them. My order has been in process since Friday the 10th. I
demanded a refund and they said they couldn’t refund or canc...
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Re: RE: 2 day shipping but order is still processing??
It's so ridiculous!!! It still shows as In Progress. I am now wasting
more time to call them. I am so disappointed.
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Re: RE: 2 day shipping but order is still processing??
I ordered 2 day flash shipping on Tuesday and am having the same
problem. I called and she told me there is nothing she can do to
escalate and expedite the shipping. So annoyed!
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Tracking says orders delivered but no package
Hi, I have two orders that were delivered yesterday according to UPS
tracking info. However, I still have not received them. I checked all
around my porch and in my mailbox. Any help is greatly appreciated.
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Re: Tracking says orders delivered but no package
Hi @Anonymous, I'm sorry to hear this! I'll take a few minutes to review
your recent orders and will send you a private message to assist shortly
after. - Laurie
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Got shipping email today but the estimated delivery date is yesterday?
I got an email confirmation saying my order is shipped. When I checked
the status it says estimated delivery date is November 15 which is
yesterday. The tracking number can't be located when I checked...
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Re: Got shipping email today but the estimated delivery date is yesterday?
Hi @Anonymous, I'm sorry to hear this! Upon review, I see that the order
has been marked delivered. Typically, the tracking information will not
update until the package has arrived at the shipping ca...
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Cancellation?
My order isn't processed yet can I please cancel. Someone bought me this
as a gift
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Re: Cancellation?
Hi @Anonymous, I'll send you a private message requesting a bit more
information so I may assist further. Thank you for your patience! -
Laurie
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RE: Cancellation?
The window to cancel an order is very small, you best bet is calling
customer service for immediate attention
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