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200,588 Posts
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Re: When will I get my play box
Hi @Anonymous, PLAY! by SEPHORA boxes typically will arrive within a
three to five business day time frame around the 20th of every month.
Please keep in mind this is aside from weekends and holidays....
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Re: Where is my order?
Hi @Anonymous I'm so sorry for the wait! I see that you have now been
assisted by phone.
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Order "in progress"
Hi, I ordered 10/15 and my order is still "in progress," and hasn't
shipped yet, these items were for a gift and I needed them to arrive
before this weekend, my past orders have all arrived much quick...
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Re: Order "in progress"
Hi @AnjaliJ, I am very sorry for the delay and I will send you a private
message in regards to this. Thanks! Best Wishes, Janean
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Re: Order "in progress"
@JaneanBT I have the same concern. Have sent you a private message for
the same please do look
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Missing Item
One major item (SK-II Pitera Essence Set) was missing in my first ever
order with sephora and all free samples were wrong. It was very
frustrating... Please help resend the item or refund me.
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Re: Missing Item
Hi @VeraYan, Sorry to hear about this! I'll send you a private message
to assist you. Best, Mali
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RE: Missing Item
Contact them as soon as you can and let them know. I’ve had this happen
a couple of years consecutively during the sale. Each time it was a
large bottle of perfume missing. They sent it quickly and no fuss was
made. HTH and you get your item soon.
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Re: 50 Point Play Pass for Play Box Beauty Edition
Hi all! You should have received an email with information on how to
redeem these points. Please check your spam and junk folders. Thanks!
-Mali
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RE: 50 Point Play Pass for Play Box Beauty Edition
I looked everywhere in my box and there was no flyer, or point card. I
overlooked the fact that I got sent the wrong box. Figured no biggie.
But now Sephora can't even make good on the points they advertised with
this purchase?
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RE: 50 Point Play Pass for Play Box Beauty Edition
I got an email this morning! It’s a digital card. 😆
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Re: 50 Point Play Pass for Play Box Beauty Edition
Hi @mrbandme, Please let us know if you have any questions or concerns
about the 50 Point Play Pass from the Beauty Remedy PLAY! Box. 🙂 Best
Regards, ❤️ Raquel
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RE: Re: 50 Point Play Pass for Play Box Beauty Edition
@RaquelBT should we have gotten the play pass In the box? Because I did
not see one in mine.
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RE: Re: 50 Point Play Pass for Play Box Beauty Edition
It’s on the flyer, with the product info, you received in your box.
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Order is still " in progress"
Hello. I placed an order on Nov 10th on my account it shows that it is
"in progress". I understand that during this time of the year it is very
busy, but I am just wondering when should I expect my order to be
shipped.
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Re: Order is still " in progress"
Hi @VioletMahoney, Our apologies for the delayed response. Upon review,
it appears your order has now shipped out. Thank you for your patience
while we worked to get that out to you. Thanks!
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Re: Order is still " in progress"
@ZannaBT I have the same concern. Have sent you a private message for
the same please do look
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Edit 1 word in one of my reviews?
Hi, Sephora Friends—I used an inexact word in describing the Urban Decay
foundation I reviewed—I said it had a "*very slightly" dewy finish," but
actually I should have said ""very slightly" satin fin...
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Re: Edit 1 word in one of my reviews?
Hi @Broo127 At this time, we aren't able to edit reviews. I have
rejected the review, so you can resubmit it. It should be removed within
a few hours.
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Order number
Hello! Today I received my order, order number and in the parcel there
was not one item that I ordered such as Earth's Nectar Jojoba and Tea
Tree Scalp Oil. How can I get it? But I notify you that my address
changed!
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Re: Order number
Hi @NatalieZaranok, Oh no! I'll send you a private message to assist
you. Best, Mali
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Does anyone know what this is?
Hello, When I received my November Play! Box, I found this piece of
material with a handwritten note on it inside the bag. What is this?
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Re: Does anyone know what this is?
Hi @steelworker, This looks like it was done in error. Sorry about that!
I will forward the feedback to our Play! Team. Thank you for letting us
know. Best, Mali
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returned in store with receipt, refund not showing up in my bank account
I made a return in store yesterday and the associate only had me verify
my credit card number and didn't have me put my credit card in the card
reader to get a refund. There are no pending refunds in my account.
Please help!
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Re: returned in store with receipt, refund not showing up in my bank account
Hi @lyssn, Sorry to hear about this! Since it was an in store
transaction you will need to contact the store directly for assistance.
Thanks! Best, Mali
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disappointed
I am a Rouge member and placed an order on the 12th and still did not
receive it. I did receive an apology email. Kind of crazy that rouge
customers are supposed to be your best customers but get noth...
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Re: disappointed
Hi @lu18 I'm so sorry for the wait! I will look into this for you and
send you a message with more information.
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Unsuccessful Authorization order
My order say unsucessful authorization. Can anyone help me to fix this
problem. I just need my stuff before my friend fly back. PLEASE HELP.
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Re: Unsuccessful Authorization order
Hi @Anonymous I'm sorry to hear that your order was cancelled. I see you
have now been assisted by email.
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Help!
How long does it take to respond emails or posts? I can’t make calls
from here since I’m out of the country. My order is going to be shipped
with an incomplete address but I can’t reach anyone. I made...
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Re: Help!
Hi @Anonymous, We have been experiencing higher than normal volume on
most channels due to delays from the last promotion. Sorry about that.
I'll send you a private message to assist you now though. 🙂 Best, Mali
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why can I see what the new weekly wow is?
can anybody else see what it is? And tell me what it is all I see is
makeup forever palette and Buxom lip glosses thank you
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Re: why can I see what the new weekly wow is?
Hi @Anonymous, I am currently seeing multiple Weekly Wow items. Please
visit the site here from a desktop or laptop > http://seph.me/2hmOFwk.
Best, Mali
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Re: math is wrong
Hi @Anonymous, I would try logging out of all of your devices to
refresh, close your browsers and the app, restart, then log back in on
one device. Feel free to send me a private message if that does not
work. Thanks! Best, Mali
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Try removing and re-adding your items? Yeah something def...
Try removing and re-adding your items? Yeah something definitely going
on. PS your sample selection is way better then ours is, i'm assuming
you 're in USA?
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My order came with no samples
To be honest I'm pretty thoroughly irritated because I have a store in
my town which I didn't use because I wanted to samples as well as the
fact that I pay for shipping and i order like every 3 days ...
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Re: My order came with no samples
Hi @YourSugarVenom I'm sorry to hear that you didn't receive samples
with your order. I will look into this for you and send you a message
with more information.
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