Shipping

[Anonymous]

HI there, I placed an order of over $50 on the 5th of November, which means it should include 3 day shipping...I know it's only Mon-Fri but the order has yet to ship and still says "pending"!!! Not even shipped yet!! I'm VERY confused and upset.

[Carriewag]

Same thing happened to me. I placed a large order on November 10 and was supposed to have flash shipping but it still hasn't come. 

[tcheek]

Hi I also have 2 day flash shipping that I paid for.  I put in an order on 11/13 and it has yet to be processed..  I got an email stating it was delayed but no new date has been provided.

[Cleantoxicfree]

You should not have to wait that long for your order to be filled!  Very disappointing!

[Fernleaf]

If you open the basket tab, then you will be able to see, "Due to high volume, your order might experience up to 7 business days delay. 2 Day, 1 Day and Flash Shipping will not be affected."  This means that it can take up to 7 days to have your order go from Pending to Shipped.  This doesn't even include whatever shipping option you have, which will be additional days tacked onto the 7 day delay.  Sephora had this posted prior to the 20% off event.

Hope this helps.

[Cleantoxicfree]

This is still a rediculous amount of time to be waiting for orders just to be filled!! Especially from Sephora!! Very disappointing to say the least!

[tcheek]

the flash shipping folks were affected...very poor service.