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Post in Customer Support
confused00
NEWCOMER I Rouge
‎11-15-2017 11:40 AM
‎11-15-2017 11:40 AM

Charged for a purchase I did not make

There seems to be a problem at Sephora because I have been charged for an order yesterday that I did not place. I have tried contacting customer service, but to no avail. This is very disappointing.

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DaneeBT
MOD Rouge
‎11-20-2017 10:57 AM
‎11-20-2017 10:57 AM

Re: Charged for a purchase I did not make

Hi @confused00,

 

I'm so sorry to hear about this! Please try giving us a call at 1-877-737-4672 so that one of our representatives can look into this right away for you. If you're unable to get in touch with one of our representatives, please send me a private message with your registered email address and the amount you're seeing on your bank statement so I can look into this for you. Thank you!

 

Always,

Danee

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  • 1 reply
  • ‎11-15-2017 11:40 AM
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