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200,673 Posts
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Re: Haven’t received Play! beauty remedy bonus points email...
Hi @mzane, I am so sorry to hear this! I will send you a PM to assist
you further. Best, Zakiya
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RE: Re: Haven’t received Play! beauty remedy bonus points email...
Hi Zakiya, Thank you for your reply! I actually just got the email last
week so no problem with it 🙂 Thanks again xx
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RE: Haven’t received Play! beauty remedy bonus points email...
You only get the 50 bonus point card if you subscribe to the monthly
Play! Box. The beauty remedy box you purchased was not a subscription.
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RE: Haven’t received Play! beauty remedy bonus points email...
Hi thanks for the reply. In the beauty Remedy page it said we would
receive an email for 50 bonus points so I’m just wondering what’s the
case.
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RE: Haven’t received Play! beauty remedy bonus points email...
Omg I didn’t even know we would get an extra 50 for that box as
well....you were right, I got it this morning!!! Hopefully you received
yours too!😜
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Missing item in online order!
I received my order yesterday, but it missing one item. that item is
CHANEL CHANCE Eau DE Par fum. could you check for it
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Exchange
Hi I purchased something from sephora when they were having the 20% off
for friends and family sale. It turned out that it was the wrong color
so I went to exchange it. The cashier said that I will no...
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Re: Exchange
Hi @Anonymous, The discounted price of items is valid within the
promotion dates. Additionally, all exchanges and returns of products
purchased in-store are left to the discretion of the store. I apol...
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Exchange
Hi I purchased something from sephora when they were having the 20% off
for friends and family sale. It turned out that it was the wrong color
so I went to exchange it. The cashier said that I will no...
2
1
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1 Reply
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Re: Exchange
Hi @Anonymous, The discounted price of items is valid within the
promotion dates. Additionally, all exchanges and returns of products
purchased in-store are left to the discretion of the store. I apol...
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in-progress??
i purchased some stuff a week ago, but two of the items keep going out
of stock? ill check on the order and it will be in progress, then 30min
later be out of stock again? am i going to get my order c...
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Re: in-progress??
Hi @aeilsx and @Arlyah, I'm very sorry for any inconvenience caused by
the delays at our distribution center. Please take a look at information
regarding the delay and shipping dates here. > https://c...
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Re: in-progress??
I think a lot of people are in the same situation. I personally placed
an order on 10 Nov and it still shows as "in progress" with no
estimation as to when it will be shipped.
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Pending
Hi,I placed an order on november 12 and my order is still pending. Could
you pleasehelp to check out the status about my order? I really need the
product soonThank you!
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Re: Pending
Hi @titib and @bubblypandaa, I'm very sorry for the delays we've
experienced recently. Please take a look at this thread to learn more
about the delays and shipping dates. > https://community.sephora....
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Another day, another incorrect order :(
I feel like every other time I buy online my order is incorrect. The
packing slip is always right, but I never get ALL of the items I order.
Just some of them... Then I have to keep waiting and it alw...
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Re: Another day, another incorrect order :(
Hi @izibarrett, I'm really sorry to hear this. I will take a look at
your recent order and will send you a private message shortly to assist.
- Laurie
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Hourglass palette broken and box looked open.
My Hourglass highlight palette came broken. Is anyone else having
problems with their items being opened? The past 5 items I've ordered
have had the seals on the boxes broken and/or creases in the box...
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Re: Hourglass palette broken and box looked open.
Hi @iwantallmakeup, I'm so sorry to hear this. I've responded to your
post from an earlier thread. I'll take a few minutes to take a look at
your recent orders and will send you a private message shortly to assist
further. - Laurie
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Samples process
Pretty frustrating to order specific samples to only get randoms I was
not interested in. 😞 Not only was it not in 2 days shipping, not the
samples I requested. I like to buy online so I can get those vs going in
store. Bummer!
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Re: Samples process
Hi @nataly21, Sorry to hear this! Please note that substitutions will be
made for out-of-stock samples. I understand it can be frustrating not to
receive the samples you'd like and sincerely thank you...
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I placed 2 separate orders and not only did I get 0 sampl...
I placed 2 separate orders and not only did I get 0 samples, one of my
items was opened!! What is going on at their DC?
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11/10 Order delay
Hi,I placed my order on 11/10 but the status is still being processed. I
understand that due to high volume, my order may be delayed, but the
order contains a wedding gift to my friend whose wedding i...
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Re: 11/10 Order delay
Hi @Ada9090 and @Sandisue359, I'm so sorry for any inconvenience that
has been caused by the recent delays. Please take a look at more
information regarding the delays and shipping dates here. > https...
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Missing item in one of the orders I received today.
I had 2 boxes delivered with a total or 4 orders as some were sent
together. I am missing a small palette from order # ----------. Hoping
to receive help here as the phone wait is insane tonight. Thanks.
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Re: Missing item in one of the orders I received today.
Hi @LorindaLynn, I'm so sorry for the delay in our response! Upon
review, I see that you have been assisted with the missing palette in
your order. Additionally, I've removed the order number from you...
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hmmm....guess I will have to try calling after work
hmmm....guess I will have to try calling after work
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Re: how can i cancel my order that is in progress?
Hi @Anonymous, I'll send you a private message requesting more
information so I can assist. - Laurie
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Order Stuck in progress
When ordering, my shipment date said it should be delivered to me on 16
Nov. So, when I decided to track my shipment to see where it is(because
it's 16 Nov. now..), turns out they haven't even sent it...
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Re: Order Stuck in progress
Hi @Anonymous, I'm sorry that your order is taking longer than expected
to ship! Please visit the following thread to learn more about order
delays and shipping dates. > https://community.sephora.com/...
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2 Day Flash shipping but order still hasn't shipped?
I'm VIB Rouge so I have 2Day Flash shipping. I ordered something on
11/14, but today is 11/16 and it hasn't even shipped yet. It still says
the order is pending? How come?
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Re: 2 Day Flash shipping but order still hasn't shipped?
Hi @trishna87 and @ColleenaBeena, I'm very sorry that your orders are
taking longer than expected to ship! Our distribution centers are
working diligently to have all FLASH 2-day orders on their way a...
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Re: 2 Day Flash shipping but order still hasn't shipped?
I am in the same situation. Super frustrating.
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shipping cancelled
My order has been in progress for about 2 weeks now and it just said
that it shipped. When I went to look at the order it said that one of my
items was cancelled when I never had cancelled it. Please help.
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Re: shipping cancelled
If one of your items was out of stock when your order was processed then
that would be a reason why it got cancelled.
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