Samples process

[nataly21]

Pretty frustrating to order specific samples to only get randoms I was not interested in. 😞 Not only was it not in 2 days shipping, not the samples I requested. I like to buy online so I can get those vs going in store. Bummer!

[LaurieBT]

Hi @nataly21,

Sorry to hear this! Please note that substitutions will be made for out-of-stock samples. I understand it can be frustrating not to receive the samples you'd like and sincerely thank you for your patience.

@iwantallmakeup, I'll take a look at your recent order and will send you a message to assist shortly. Thank you so much for your patience! 

[iwantallmakeup]

I placed 2 separate orders and not only did I get 0 samples, one of my items was opened!! What is going on at their DC?