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201,187 Posts
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Re: HELP!!!ORDER STILL PENDING FOR 7 DAYS!
@MarianneLePari + @smg33, I'll send you both private messages to assist
you. -Mali
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Re: HELP!!!ORDER STILL PENDING FOR 7 DAYS!
I'm in the same boat. I placed an order on the 15th and it is still
pending. I've ordered online before and it has never taken this long. If
I knew this before, I would have never ordered online. Ugh! I hope
someone responds to you.
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order hasn’t shipped
it’s been 11 days since I placed my order I’ve contacted CS 3 times
already. What steps do I need to take??
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Re: order hasn’t shipped
Hi @TheeMrs, I'll send you a private message to assist you. Thanks!
Best, Mali
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Order Still Pending 9 Days Later - PISSED
This is ridiculous! I ordered my items 9 days ago, the money has been
take out of my account, and my order still HAS NOT PROCESSED! I've
called customer support twice and they say they same thing, it ...
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Re: Order Still Pending 9 Days Later - PISSED
Hi @Anonymous I'm so sorry for the wait! I will look into this for you
and send you a message with more information.
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Re: Order Still Pending 9 Days Later - PISSED
Thanks for the message. I wasn't expecting to hear from you since it had
been a week since I posted. I did get my order 14 days after it was
ordered, so happy that I now have my products. Also, thank ...
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RE: Order Still Pending 9 Days Later - PISSED
One company with thousands and thousands of orders over one weekend.
Patience is virtue. It’s their biggest sale of the year.
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Re: RE: Order Still Pending 9 Days Later - PISSED
There are thousands of e commerce companies that sell more orders/week
and during holiday/flash sale weeks than Sephora and they don't screw it
up. I've worked at quite a few. Clearly an operations is...
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Weekly Wow
Is the Naked Basics Palette supposed to be marked down in price for the
weekly wow sale this week? Right now it just says it’s original price,
$54
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Why was my order unsuccessful authorization?
Why was my order just marked unsuccessful authorization? I know that I
have enough money I just bought a brand new visa gift card to purchase
the Sephora contour palette. This was my first time shoppi...
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Re: Why was my order unsuccessful authorization?
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this order, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Messed up orders...
Spoiler (Highlight to read)So this is what I received yesterday... After
contacting Sephora on the phone all I was told was sorry and here's 100
points! Later in the call I was then offered a refund b...
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Missing an item from online order
This is the first time I ever found a missing item in my order. I just
found out that beautyblender Blenders For All Seasons was missing from
my order, however, this item is no longer available now. T...
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Re: Missing an item from online order
Hi @gigicheng, I'll send you a private message to assist you! Best, Mali
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Missing Item & Samples from Order
Hi Sephora, I am so unhappy and frustrated. I only ordered 2 products
and requested 3 samples.1) ColourPop Polite AF Super Shock Shadow
Collection 2) LAVANILA Award Winning Mini Deo Duo When I got my ...
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Re: Missing Item & Samples from Order
Hi Update, Have not heard anything from any sephora customer service.I
have emailed, but nothing.Someone please help.
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1 Reply
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Re: Missing Item & Samples from Order
Hi @ceeunjung, I can look into this for you! I'll send you a private
message. Best, Mali
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Missing Item
Hi.I placed an order on 11/10 and it was shipped on 11/20. I received
the box today and one of the items is missing despite it being on the
invoice paper that was in the box. What should I do? Thanks!
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Re: Missing Item
Hi @Coeuret I'm sorry to hear that your order was missing an item. I see
that you called and have been assisted with this.
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HOW DO I CANCEL AN ORDER??
I've been waiting OVER TWO WEEKS for an order to actually ship out and
be charged. I no longer want this (nor do I want to ever shop at
Sephora, again!). How do I cancel my order??
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1 Reply
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Re: HOW DO I CANCEL AN ORDER??
Hi @Miranda1986, We apologize for any inconvenience caused with your
order. Per the messaging on the site, orders were delayed due to the
last promotion. We are not able to cancel or modify orders onc...
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Order taking Forever
I ordered on the 15 and just now got a tracking and it says the 28 wow
I'm really disappointed in Sephora as with alot of people Sephora needs
to step it up I wanted that order for Thanksgiving thanks Sephora now
I'm not going to look my best
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Re: Order taking Forever
Hi @Marie716 I'm so sorry for the wait! We are experiencing processing
delays due to high volume. We appreciate your patience and are sorry for
any inconvenience this may have caused.
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In and Out and In and Out of Stock again
I've had my eye on some of the Wednesday Wow sale items today, and some
items keep going out of stock, then briefly back in stock, and then out
of stock again, and then back in... etc. etc. Does anyon...
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Re: In and Out and In and Out of Stock again
Hi @TheGlitterati Stock will fluctuate depending on how much has been
allocated. For example, if an order containing the item is cancelled,
the stock will become available again online.
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Order still "In Progress"
I placed an order on the 15th and it is still in progress and Sephora
has not charged me. When will this change? I also would like to know if
I should wait awhile before making any other orders or not...
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Re: Order still "In Progress"
Hi @AnneSteph and @Mmccready93 I'm so sorry for the wait! I will look
into this for you and send you a message with more information.
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I'm having the same problem. Ordered on the 15th, still "...
I'm having the same problem. Ordered on the 15th, still "in progress"
and still no tracking number and I also have 2 day flash.
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Rouge $25 off
can someone provide the Rouge code? I haven't received an email or mail
yet. Thanks!!
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Return
hi, I wanna know i ordered so many products online, I got all thise on 3
Nov, 2017 , but m not satisfied by one of the product, so what has to be
done for that to return it.
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Re: Return
Hi @ROOPALIJI If you are near one of our stores, you are welcome to
return it to the store within 60 days for a refund. Otherwise, you can
mail it back to us within 60 days for a refund (61-90 days fo...
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Order canceled Unsuccessful Authorization
Ordered on 12/11 and now my order is canceled due to Unsuccessful
Authorizationand... emailed customer service yesterday but no one is
replying. Can some one help?? Give me back my 15% off
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Re: Order canceled Unsuccessful Authorization
Hi @Anonymous, I have received your private message. Please check your
messages at your earliest convenience. Thanks! Best Wishes, Janean
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Combining points?
Hey there! I discovered that I have two BI accounts and I don't even
remember making the second one, but it has 51 points on it. Can I
combine the points from that account to this account?Thanks!
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Re: Combining points?
If customer support replies to this to assist you, I’d like help as
well. I also have an online account and a physical account I’d like to
combine.
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