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198,913 Posts
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Re: Shipping Delay
Hi @sgorrell, Sorry to hear about your order! It sounds like it was
affected by the promo delays. It should update soon though. Thank you
for your patience. Best, Mali
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Online order-samples
I placed an order online but didn't receive the samples I selected at
checkout. I understand samples are free, but why have the option to
choose samples if I won't receive them? I was excited to try t...
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You would need to call 1877 Sephora and provide them with...
You would need to call 1877 Sephora and provide them with both account
details. They will help you with the rest.
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Missing item in the package
I received my order today but there's one item and some samples missing.
Would anybody help me with it?
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Re: Missing item in the package
Hi @daniz123, I am sorry to hear that one of your items is missing! I'm
going to send you a pm so that I can help you with this! Happy Holidays!
-Zakiya
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Very disappointed!
So I’m not sure how many of you have had this happen recently but I’m
very disappointed right now. I ordered products online, first time
buying this way, I paid for one day shipping. I needed one day ...
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Re: Very disappointed!
Hi @Anonymous, I am so sorry to hear this! I will send you a private
message so that I can assist you further with this. Happy Holidays!
-Zakiya
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RE: Very disappointed!
I know it’s a hassle. But you can go in the store and buy your items.
Then when the online comes return it to any store for a refund.
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Missing items from online order
Hey, I received my shipment today that seems to be missing two items I
ordered. It shows on the receipt that it's included in the box , but
it's not here. Can you help please?
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Re: Missing items from online order
Hi @Anonymous, I am so sorry to hear that some of your items were
missing from your package! I will send you a PM so that I can assist you
further. Happy Holidays! -Zakiya
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Shipping Notice but no package
Hi, I made 2 orders on Sephora on November 3rd and 6th. The one from the
3rd shipped however Lasership said they did not receive the package,
which was supposed to be delivered today. So my question now is, where
did Sephora ship the package to?
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Re: Shipping Notice but no package
Hi @MischiefManda, I am so sorry to hear this! I will send you a pm so
that I can look into this further. Best, -Zakiya
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Item OOS during 20% off sale
I went to buy Sunday Riley Juno Hydroactive Cellular Face Oil before the
end of the sale and it is OOS. Would I be able to have this ordered with
20% off once it comes back in stock? I know we've been...
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RE: Item OOS during 20% off sale
I think they let us do it in the past years because ROUGE didn't get to
shop the sale the same time as VIB and BI. We had one weekend and they
had another. Since we already got to shop both weekends t...
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Re: RE: Item OOS during 20% off sale
@annypoo It was OOS and came back into stock 2 hrs after the sale ended
>< That makes sense about prior years. I feel it should apply to every
year though if an item is not in stock due to the company...
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UNSUCCESSFULL AUTHORIZATION (URGENT)
My order status is: unsuccessfull authorization. How can i solve it??? I
need my order till friday. I'm desperate and nobody answers me on mail
or phone :(((
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Re: UNSUCCESSFULL AUTHORIZATION (URGENT)
You aren't going to get your order by tomorrow, they are way bahind in
processing orders, all shipping methods are affected despite their
disclaimer during checkout...
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Re: UNSUCCESSFULL AUTHORIZATION (URGENT)
We are on the same boat, I get your frustration sadly their customer
service is terrible and won't answer, they even deactivated their live
chat. I just hope they have the decency to return the money they charged
since my items won't ship.
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Re: UNSUCCESSFULL AUTHORIZATION (URGENT)
I placed an order last night which was an impulse buy - got in contact
with customer service rep literally within 10 minutes and a request to
cancel the order was sent to the warehouse. As a beauty en...
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Re: UNSUCCESSFULL AUTHORIZATION (URGENT)
Sadly I haven't had that luck, I haven't been able to get in touch with
them. But hopefully I will soon, since I can't call the US number right
now, I'm waiting for them to activate their live chat.
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lost package
Hi,I have a package that shows delivered today but i didn't receive it
at all. I tried to contact the customer service but nobody picked up the
call.I wonder if anyone can help me about it? Thanks.
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Re: lost package
Hi @libralavender, I'm very sorry to hear this! Can you please send me a
private message with your order number so I may assist further?- Laurie
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Re: lost package
Hi @LaurieBTThanks for replying me.I've sent you a private message about
order information. Really appreciate your help.
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Re: lost package
This happened to me last week as well. I gave them a call the next
morning (kinda long wait time) and the beauty advisor was extremely nice
and helpful, she reshipped my shipments at no charge. So jus...
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VIB Welcome Kit?
I just recently reach VIB rouge status, but when I placed my last order
there was no welcome kit. Do you not receive a welcome kit when you
reach rouge status? Thanks!
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Re: VIB Welcome Kit?
Hi bekpry! Sorry for any confusion! If you're having trouble redeeming
your Welcome Kit, please send me a PM or call us at 1-877-SEPHORA.
Bisous, Sian
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RE: VIB Welcome Kit?
You have to add it in the rewards bazaar. The sad excuse for a perk is
under “complimentary.”
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The welcome kit is sold online right now. I had to go to...
The welcome kit is sold out online right now. I had to go to a store to
get mine.
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Re: The welcome kit is sold online right now. I had to go to...
@bekpry @Sofiagirl I just hit Rouge again after telling myself I
wouldn't and I was able to add this to my basket. The Rouge Welcome Kit
is back in stock again. I hope you were able to get your hands on it.
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RE: VIB Welcome Kit?
You do, but you need to make sure to add it in the same menu where you
use your reward points if you want it by mail
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Correct, Thursday at 12PT is when new promos start. I'll...
Correct, Thursday at 12PT is when new promos start. I'll add that some
times things may not post until Friday when they have tech difficulties.
And sneak peaks are usually posted to the BIC on Tuesdays.
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What’s the point?
What’s the point of promoting “pick 3 three samples with every online
purchase!” when A-you never get the samples you wanted, or B- you don’t
get any at all. Literally every online purchase I’ve made ...
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Re: What’s the point?
totally agreed. Sephora is just getting worse and worseCaitylotz
wrote:What’s the point of promoting “pick 3 three samples with every
online purchase!” when A-you never get the samples you wanted, or ...
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Re: What’s the point?
You can go back years on these boards and people have been raising this
complaint with Sephora over and over again - and always with the
requisite “Sephora doesn’t OWE you anything!” chorus quick to c...
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RE: What’s the point?
Omg now I’m worried :,( I placed two orders online within the last week.
I requested all skin care items...I’m super concerned :(((
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Re: What’s the point?
They seem to be going heavy on sending out these useless foundations to
us. Today I received 2 YSL ones in some ugly shade and another by Laura
Mercier. The samples available when I placed my order we...
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