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201,161 Posts
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In and Out and In and Out of Stock again
I've had my eye on some of the Wednesday Wow sale items today, and some
items keep going out of stock, then briefly back in stock, and then out
of stock again, and then back in... etc. etc. Does anyon...
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Re: In and Out and In and Out of Stock again
Hi @TheGlitterati Stock will fluctuate depending on how much has been
allocated. For example, if an order containing the item is cancelled,
the stock will become available again online.
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Order still "In Progress"
I placed an order on the 15th and it is still in progress and Sephora
has not charged me. When will this change? I also would like to know if
I should wait awhile before making any other orders or not...
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Re: Order still "In Progress"
Hi @AnneSteph and @Mmccready93 I'm so sorry for the wait! I will look
into this for you and send you a message with more information.
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I'm having the same problem. Ordered on the 15th, still "...
I'm having the same problem. Ordered on the 15th, still "in progress"
and still no tracking number and I also have 2 day flash.
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Rouge $25 off
can someone provide the Rouge code? I haven't received an email or mail
yet. Thanks!!
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Return
hi, I wanna know i ordered so many products online, I got all thise on 3
Nov, 2017 , but m not satisfied by one of the product, so what has to be
done for that to return it.
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Re: Return
Hi @ROOPALIJI If you are near one of our stores, you are welcome to
return it to the store within 60 days for a refund. Otherwise, you can
mail it back to us within 60 days for a refund (61-90 days fo...
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Order canceled Unsuccessful Authorization
Ordered on 12/11 and now my order is canceled due to Unsuccessful
Authorizationand... emailed customer service yesterday but no one is
replying. Can some one help?? Give me back my 15% off
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Re: Order canceled Unsuccessful Authorization
Hi @Anonymous, I have received your private message. Please check your
messages at your earliest convenience. Thanks! Best Wishes, Janean
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Combining points?
Hey there! I discovered that I have two BI accounts and I don't even
remember making the second one, but it has 51 points on it. Can I
combine the points from that account to this account?Thanks!
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Re: Combining points?
If customer support replies to this to assist you, I’d like help as
well. I also have an online account and a physical account I’d like to
combine.
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Re: Combining points?
So I got my points combined. I had to contact customer support through
Facebook, but it's resolved now 🙂
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Package not shipped by Sephora to OnTrac
I placed an order on 11/10 that was trapped in pending status. Sent
multiple messages to customer service requesting information. Received
multiple DIFFERENT stories. Was finally told that the package...
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Re: Package not shipped by Sephora to OnTrac
Hi @CAT3MOM I'm sorry for the delay in our reply and wait for your
order. It looks like your order has been delivered. If you still need
assistance with this, please send me a private message.
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Re: Package not shipped by Sephora to OnTrac
My package moved! Hopefully my saga will be over soon. Last time
ordering online from Sephora during big events (20% off sale, Black
Friday, etc.). Just not worth the stress.
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Says delivered and still hasn't been?
I ordered on 11/10 and it said that my package was delivered to my
mailbox parcel locker on Friday at 2:15. shocking because I was
legitimately waiting watching the mail guy put mail into my box and w...
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Re: Says delivered and still hasn't been?
Hi @Anonymous, I am very sorry about that! If you still need assistance
with this, please send me a private message. Thank you. Best Wishes,
Janean
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Received Wrong Item in package
Hello, I had an issue with my order. I ordered 2 Estee Lauder Night
Repair Serum, however, I had only received 1 in the package I received.
Please help correct this misstatement. Thanks!
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Re: Received Wrong Item in package
Hi @JJSep I'm so sorry to hear that an item was missing from your order.
I see you have now been assisted with this by phone.
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Order said it delivered, but it never arrived
My Sephora order tracking says it was delivered, but it never arrived at
my house. This has never happened before - not sure what to do!
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Re: Order said it delivered, but it never arrived
Hi @spnemana2002 I'm so sorry to hear that you didn't receive your
order. I see that you have now been assisted with this.
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Re: Order said it delivered, but it never arrived
If its coming from Lasership, good luck. They are terrible. I would file
a claim!
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Order
So I placed an order back on the 10th and it’s still saying it’s in
progress...8 business days later. I have received no update from
Sephora. All I can see in my account that it’s still in progress an...
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Re: Order
Hi @jvannostrand I'm sorry for the wait! I will look into this for you
and send you a message with more information.
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In store samples
I walked into a store in NYC that is no longer giving out fragrance
samples. They apologized and directed me to a store across the street.
That store is not giving out samples either because the high ...
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Re: In store samples
Hi @theflake, I am very sorry! I am going to send you a private message
so that I can assist you with this. Thanks! Best Wishes, Janean
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Free welcome kit complimentary gift
Hi, I noticed I had a free Rouge welcome kit complimentary gift so I
added it to my basket. It was an airbrush. Then I accidentally clicked
removed and now I can’t find it. It is no where to be found ...
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Re: Free welcome kit complimentary gift
Hi @Stacieelauraa It should be available to add in the Rewards Bazaar>
https://www.sephora.com/rewards If you don't see it, please give us a
call at 1-877-SEPHORA and a Beauty Advisor can assist you in placing
your order with it.
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Unsuccessful Authorization
So I placed my order last Friday to take advantage of the 15% and
received the email they were processing my order. So excited! Few days
go by, no tracking number, but items are still pending. Yesterd...
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Re: Unsuccessful Authorization
Hi @BTori I'm so sorry to hear that your orders were cancelled. I see
that you have now been assisted with this.
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Re: Unsuccessful Authorization
Looks like a lot of people are having this problem. When you get a hold
of customer service you'll have to verify your information (address,
credit cards, etc.) and they'll sent it the "solutions team...
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Re: Unsuccessful Authorization
Hi dollfancemanda, I'm sorry you had to get through all that! 😞 Looks
like the same is happening to me. After waiting a week someone finally
got back to me over facebook messenger and informed me tha...
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VIB 20 off 50 December Sale
Hey, does anyone know if we're going to get the coupon for $20 off of
$50 coupon in December? I've heard nothing about it.Thanks for your
help!
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Re: VIB 20 off 50 December Sale
EmmaRan wrote:Hey, does anyone know if we're going to get the coupon for
$20 off of $50 coupon in December? I've heard nothing about it.Thanks
for your help!EmmaRan wrote:Hey, does anyone know if we'r...
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Exchange - Online/In Store
Does anyone know if you can exchange a .com purchase at a Sephora Store?
I recieved a damaged product from the VIB sale today and see that my
local store now has it. I read that they may not honor the...
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