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201,187 Posts
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Re: Order Delay
Hi @laurp. I'm sorry to hear that one of your orders has not shipped. I
will send you PM so that I can look into this for you! Keep Slaying!
-Zakiya
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RE: Order Delay
My order has been in process since November 5th. I’ve called twice and
haven’t received any answers, and it has yet to be shipped. Still
waiting 😕
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Re: RE: Order Delay
Hi @sgorrell, I'm sorry that you have not heard any further information
about your orders. I will send you a PM, so that I can take a look at
what is going on with your order. Keep Slaying! -Zakiya
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Re: Order Delay
I have also been waiting six days for my order to ship. So much for
rapid shipping. And customer service is yet to reply to my email. Very
disappointed in Sephora.
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Re: Order Delay
Hi @CharityQB, I am sorry to hear that you have not received a response
from our email team! I will send you a PM so that I can look into this
for you! Slay All Day! -Zakiya
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Re: Order Delay
My order from the 15th October is still pending... I was told by the
Beauty Advisor in Online chat that the order is going to be shipped this
Monday at latest. Still didn't receive any info upon shipp...
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Re: Order Delay
Hi @Anonymous, I'm sorry for the delay in our response to you! I'll take
a look at your order information and will send you a private message
with more information shortly after. Thank you for your patience! -
Laurie
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Re: Order Delay
I’m waiting for an order placed on Nov 3 as well... the app says
delivered by the 10th but Canada post has no record of reviving the
package yet. Not great.
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Re: Order Delay
Hi @DaniH85, I am sorry that your orders have not shipped yet. I will
send you a PM so that I can assist you with this. Slay All Day! -Zakiya
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I ordered on Nov 2 and it is still pending. I have proble...
I ordered on Nov 2 and it is still pending. I have problem since I need
it on 13 since I will be overseas in like 2 months 😞
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Re: I ordered on Nov 2 and it is still pending. I have proble...
Hi @Anonymous, I am sorry to hear that you have not yet received your
order in time for your trip. I will send you a PM so that I can assist
you! Slay All Day! -Zakiya
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Re: I ordered on Nov 2 and it is still pending. I have proble...
I ordered on 16 Nov. Still no news about my shipment either. Looking at
these posts now, I guess I’m in for a long wait? Gosh, seriously
Sephora! Help please!
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Re: I ordered on Nov 2 and it is still pending. I have proble...
Hi @SereneT, Please find information regarding November processing
delays and expected delivery dates here. >
https://community.sephora.com/t5/Customer-Support/Message-regarding-November-Order-Process...
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Re: RE: Order Delay
I don’t work for Sephora, but I have been told that it’s because of
their promo.
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Package "delivered" but hasn't arrived
Hi,I placed a huge order on November 14th, and got an email saying it
was shipped on November 18th. The tracker says it was delivered on
November 19th but I haven't gotten any package so far and it's ...
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1 Reply
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Re: Package "delivered" but hasn't arrived
Hi @Sushi0711, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Regards, Penelope
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Missing Items
Hello, I just received my Sephora order today and it is missing more
than half of the items I ordered. What should I do about it?
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Re: Missing Items
Hi @Anonymous, I'm happy to take a look at your order information to see
whether or not this order had split shipments. I'll send you a private
message shortly with more information. Thank you for your patience! -
Laurie
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Missing 2 items from most recently placed order
I just received my order placed from 11/11, and unfortunately am missing
2 items from my order. I guess the seasonal distro workers are helping
themselves to product. I've been on hold for over 25 minutes to customer
service as well...
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1 Reply
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Re: Missing 2 items from most recently placed order
Hi @Anonymous, I'm so sorry for the delay in our response to you! Upon
review, I see that a Beauty Advisor was able to provide assistance with
this. Thank you so much for your patience! - Laurie
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Unsuccessful authorization
I ordered my products online twice and it actually went through and I
can see that there was a pending under my VISA account. I'm certain that
I have enough money in my credit card and when I made the...
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My order just arrive and I'm missing two items! ):
My order just arrived today and upon opening it, I found that I'm
missing my Fenty Galaxy palette and Giorgio Armani Luminous Silk
foundation! 😞 Currently waiting for a representative but they say
there's a 30-minute wait. Help!
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Re: My order just arrive and I'm missing two items! ):
Hi @PIKAB3AR, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Regards, Penelope
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Order in Progress but Out of Stock
Hello,I found out that some of products are out of stocks after order
placed.Will those products be removed from my order and products that
available will be shipped?I haven't got any email notificati...
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Re: Order in Progress but Out of Stock
Hi @Isabelblanco, I'm happy to provide more information! If an item is
ever cancelled from your order because it has gone out-of-stock during
processing, you will be notified via email. If you do not ...
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UPS/package
hello, so I have a package that needs a signature according to my email
sent from Sephora,but nobody is home. Will my package be drop off
outside my door? Or they take it to my local post office for me to pick
when I can? Thanks...
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Re: UPS/package
Hi @Anonymous, If UPS is unable to deliver your order, they will leave a
note explaining that the package has been left at a UPS pickup location
and details should be in the tracking information! If f...
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price adjustment?
I just bought becca highlighter during the beauty insider sale and now
it's on sale for 50% off is it possible to get the price adjusted and
get some money back?
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Re: price adjustment?
Hi @Queeenieng, There is only one promotion allowed per order. Thanks!
Best, Mali
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MISSING?!
I ordered on 11/10 and it said that my package was delivered to my
mailbox parcel locker on Friday at 2:15. shocking because I was
legitimately waiting watching the mail guy put mail into my box and w...
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Re: MISSING?!
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Regards, Penelope
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delayed shipment
Hi there! Wanna ask, is it still normal that my order is delayed for
shipping almost 3 weeks now? Ordered nov 5. Any suggestions on what to
do. Called 3 times already and emailed already, nothing works. Thanks!
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Re: Play subscription
Hi @sarah6113, I will send you a private message to provide further
assistance. Regards, Penelope
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HELP!!!ORDER STILL PENDING FOR 7 DAYS!
Hi I've been waiting 7 days already for my order it to ship.I know there
has been a delay in orders.What is going on?This was a re-shipment
because they didn't send me my right items in the first plac...
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