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201,161 Posts
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RE: Exchange - Online/In Store
Yes you can, I’ve done before just make sure to take the piece of paper
that came with the order (like a detailed receipt??! I can’t remember
the name) and they will be able to help you, also, sorry a...
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Re: RE: Exchange - Online/In Store
Thanks for answering! I had no problems exchanging in store, they were
wonderful! Luckily I was able to snag a new one that is perfect! 🙂
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Very disappointed in Sephora’s customer service right now...I need to speak to someone ASAP
I completely understand that the orders are being delayed and I am ok
with that. However, I just received one of my orders and one of the
perfumes I ordered worth over $100 was not in my package. Neit...
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RE: Very disappointed in Sephora’s customer service right now...I need to speak to someone ASAP
I have good luck contacting them on Facebook - usually they respond
within 12-24 hours.
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RE: Very disappointed in Sephora’s customer service right now...I need to speak to someone ASAP
I will try that. Thank you!!
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RE: Very disappointed in Sephora’s customer service right now...I need to speak to someone ASAP
I’m feeling you right now. I’m sitting on hold as I type. I’m tired of
giving Sephora money and not receiving samples!!!
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fulfillment issues
hi I have placed three orders via my app in the last two weeks and there
have been unresolved issues with all three but I can not get anyone at
customer service to help me. My first order said that th...
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cancel order of unsuccessful authorization second time
hello, this is Julie. I'm really upset for one of my order which did on
11.14.2017.U guys did canceled again!I did same order on 11.10, but it
was canceled so I reordered. I waited 1weeks more and it ...
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RE: cancel order of unsuccessful authorization second time
Hi, Same thing has been happening to me I order stuff I get an email
confirm then an email over a week later says the stuff it out of stock
but when I check online it’s all in stock!!! Then they say t...
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Re: cancel order of unsuccessful authorization second time
Hello @kooh , So sorry to see this. If you are still experiencing issues
with this, please send me a PM and I'd be happy to assist! Cheers,
Richard
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RE: I never receive VIB email offers. How can I make sure I get the $20 off $50 deal for December?
It’s the same code for everyone. REWARD2017. You don’t need the mailer.
Just enter that code at checkout.
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Customer service sucks
Two week ago they had a 20% off sale for ROUGH VIB and I spent 200$ on
my christmas gifts for my friend. Normally I don't spent too much since
I'm saving for my wedding. But i know sephora has only 2 ...
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Order not shipped
Hi, I placed an order (more than 50 bucks) on the 15th of November but
the order detail is still showing “in progress” after 6 days of waiting.
Can someone tell me what I should do now rather than wor...
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Re: Order not shipped
Hello @joancy1024, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Deluxe samples cancelled?
I just received an email notification that my chosen deluxe sample is
out of stock, even though it still shows as one of the sample options at
the checkout. I'd like to substitute it with something el...
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Re: Deluxe samples cancelled?
Hello @Tigergirl643, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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STILL IN process
i placed order on NOV 10.Almost two week .my order still in process. i
tried to call the customer service. And waiting about 30minutes. the
representative didn't answer any question.just hang up the p...
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Re: STILL IN process
Hello @rachelWANG725, So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
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Shipping to Germany
hello, I would like to make an order to Germany (approximate amount
300e). Does anyone have experience with shipping costs? Shipping over
75e is 10e. Is that everything? Any oder fees extra in Germany? Tnx for
your answers:)
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Re: Shipping to Germany
How do you make an order to Germany because I tried and it’s not
working😭😩
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VIB 10% off card for renewed status
Hi there, During the November sale, I was able to renew my VIB status.I
was sent an email that confirmed my renewal as well. However, I did not
receive the code for 10% off.Is there a 10% off code for VIB renewals?
Thank you!
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Affiliate Program US
Hi, I am contacting you to inquire about about the Sephora Affiliate
Program in the US. I followed the applicate process online, however am
only seeing options for Australia and Brazil. I look forward to hearing
from you.Thank You,Sarah
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Re: Affiliate Program US
Hi everyone,I also want to add Sephora USA, but don't know how to find
you there. I already have an account in LinkShare
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Order Status is Pending
My order date is recorded as November 15th, and the order status is
still "pending". Is there a way to verify that my order went through and
the items I ordered aren't sold out? I've been checking my ...
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Re: Order Status is Pending
Hi @Anonymous, Items go out of stock on our website when all of the
inventory is allocated to placed orders (such as yours). They go out of
stock to ensure additional clients don't order them, as ther...
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Pending
What is taking so long! Been 3 days still “pending”, can I cancel and
just go buy in store!?
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Re: Pending
Hi @ashmaelew, We are sorry to hear that your order is still processing.
We are experiencing processing delays within our warehouses due to high
volume. For more information on when to expect your pac...
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Re: Pending
You can't. It's taking long because of the sales. You were warned when
you checked out.
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I purchased something to use my points, but haven’t received them.
I made a purchase and today i received 3 samples (didn’t get the ones i
chose) and the face mask i bought. I bought the face mask because it was
only $4 because I wanted to spend my beauty insider poi...
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Re: I purchased something to use my points, but haven’t received them.
Hi @julsssskaterr, I am sorry to hear this. Sometimes the samples that
you have selected will go out of stock and our warehouses will
substitute them for something different. If you did not receive yo...
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When a sample even a beauty gift bought with your BI poin...
When a sample even a beauty gift bought with your BI points is out of
stock they adjust it before shipping. if the invoice has them on it and
subtracted points you need to call customer service. This has been my
experience anyways..good luck
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Questions about a gift card
When I return the order #7627689219, the amount of gift card
#6127279255994200 cashier gave to me is 35 which is less $26.99 than
products all I returned. Why could this happen？I sent email to customer
service but after 3days still no response.
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STATUS: Unsuccessful Authorization
Hi, I have placed an order here on 17th Novemeber, I have received an
email confirmation and my card has been charged(on the same day right
after my order was made). Yesterday I noticed on my order pa...
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Re: STATUS: Unsuccessful Authorization
Hi @Anonymous, I am sorry to hear this! I am sending you a PM so that I
can further assist you. Best, Zakiya
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Delivery Status: Undeliverable
Good afternoon, I have been keeping an eye on my packages after they
have been shipped. Today, I saw that one of them is now:Damaged and
undeliverable. Nov 297:27 amDamagedNov 294:03 amArrived at Fina...
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Re: Delivery Status: Undeliverable
A couple of my packages arrived today (Yay)... but they are missing all
samples/promo items that I had ordered- very bait-and-switch. I am not
particularly pleased about this. Especially since my othe...
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Why hasn't my order shipped?
Placed an order 11/15/17 Says still in progress.... Nothing has
changed.... am I going to get my order or what?
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Re: Why hasn't my order shipped?
Hi @Anonymous, I am sorry to hear this! We are experiencing processing
delays within our warehouses due to high volume. For more information on
when to expect your package please click here> http://se...
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Why cancel my order?
why does Sephora keep canceling my order and sending me the below
message.?I keep emailing customer service but they don't reply back.This
is the message I receive: For your own security and protectio...
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