Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Combining points?
So I got my points combined. I had to contact customer support through
Facebook, but it's resolved now 🙂
0
0
| 0 Hearts |
0 Replies
|
|
Package not shipped by Sephora to OnTrac
I placed an order on 11/10 that was trapped in pending status. Sent
multiple messages to customer service requesting information. Received
multiple DIFFERENT stories. Was finally told that the package...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Package not shipped by Sephora to OnTrac
Hi @CAT3MOM I'm sorry for the delay in our reply and wait for your
order. It looks like your order has been delivered. If you still need
assistance with this, please send me a private message.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Package not shipped by Sephora to OnTrac
My package moved! Hopefully my saga will be over soon. Last time
ordering online from Sephora during big events (20% off sale, Black
Friday, etc.). Just not worth the stress.
0
0
| 0 Hearts |
0 Replies
|
|
Says delivered and still hasn't been?
I ordered on 11/10 and it said that my package was delivered to my
mailbox parcel locker on Friday at 2:15. shocking because I was
legitimately waiting watching the mail guy put mail into my box and w...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Says delivered and still hasn't been?
Hi @Anonymous, I am very sorry about that! If you still need assistance
with this, please send me a private message. Thank you. Best Wishes,
Janean
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Received Wrong Item in package
Hello, I had an issue with my order. I ordered 2 Estee Lauder Night
Repair Serum, however, I had only received 1 in the package I received.
Please help correct this misstatement. Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Received Wrong Item in package
Hi @JJSep I'm so sorry to hear that an item was missing from your order.
I see you have now been assisted with this by phone.
0
0
| 0 Hearts |
0 Replies
|
|
Order said it delivered, but it never arrived
My Sephora order tracking says it was delivered, but it never arrived at
my house. This has never happened before - not sure what to do!
0
2
| 0 Hearts |
2 Replies
|
|
Re: Order said it delivered, but it never arrived
Hi @spnemana2002 I'm so sorry to hear that you didn't receive your
order. I see that you have now been assisted with this.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Order said it delivered, but it never arrived
If its coming from Lasership, good luck. They are terrible. I would file
a claim!
0
0
| 0 Hearts |
0 Replies
|
|
Order
So I placed an order back on the 10th and it’s still saying it’s in
progress...8 business days later. I have received no update from
Sephora. All I can see in my account that it’s still in progress an...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order
Hi @jvannostrand I'm sorry for the wait! I will look into this for you
and send you a message with more information.
0
0
| 0 Hearts |
0 Replies
|
|
In store samples
I walked into a store in NYC that is no longer giving out fragrance
samples. They apologized and directed me to a store across the street.
That store is not giving out samples either because the high ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: In store samples
Hi @theflake, I am very sorry! I am going to send you a private message
so that I can assist you with this. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Free welcome kit complimentary gift
Hi, I noticed I had a free Rouge welcome kit complimentary gift so I
added it to my basket. It was an airbrush. Then I accidentally clicked
removed and now I can’t find it. It is no where to be found ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Free welcome kit complimentary gift
Hi @Stacieelauraa It should be available to add in the Rewards Bazaar>
https://www.sephora.com/rewards If you don't see it, please give us a
call at 1-877-SEPHORA and a Beauty Advisor can assist you in placing
your order with it.
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessful Authorization
So I placed my order last Friday to take advantage of the 15% and
received the email they were processing my order. So excited! Few days
go by, no tracking number, but items are still pending. Yesterd...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Unsuccessful Authorization
Hi @BTori I'm so sorry to hear that your orders were cancelled. I see
that you have now been assisted with this.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Unsuccessful Authorization
Looks like a lot of people are having this problem. When you get a hold
of customer service you'll have to verify your information (address,
credit cards, etc.) and they'll sent it the "solutions team...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccessful Authorization
Hi dollfancemanda, I'm sorry you had to get through all that! 😞 Looks
like the same is happening to me. After waiting a week someone finally
got back to me over facebook messenger and informed me tha...
0
0
| 0 Hearts |
0 Replies
|
|
VIB 20 off 50 December Sale
Hey, does anyone know if we're going to get the coupon for $20 off of
$50 coupon in December? I've heard nothing about it.Thanks for your
help!
1
2
| 1 Hearts |
2 Replies
|
|
Re: VIB 20 off 50 December Sale
EmmaRan wrote:Hey, does anyone know if we're going to get the coupon for
$20 off of $50 coupon in December? I've heard nothing about it.Thanks
for your help!EmmaRan wrote:Hey, does anyone know if we'r...
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
0 Replies
| |
|
Exchange - Online/In Store
Does anyone know if you can exchange a .com purchase at a Sephora Store?
I recieved a damaged product from the VIB sale today and see that my
local store now has it. I read that they may not honor the...
1
2
| 1 Hearts |
2 Replies
|
|
RE: Exchange - Online/In Store
Yes you can, I’ve done before just make sure to take the piece of paper
that came with the order (like a detailed receipt??! I can’t remember
the name) and they will be able to help you, also, sorry a...
2
1
| 2 Hearts |
1 Reply
|
|
Re: RE: Exchange - Online/In Store
Thanks for answering! I had no problems exchanging in store, they were
wonderful! Luckily I was able to snag a new one that is perfect! 🙂
0
0
| 0 Hearts |
0 Replies
|
|
Very disappointed in Sephora’s customer service right now...I need to speak to someone ASAP
I completely understand that the orders are being delayed and I am ok
with that. However, I just received one of my orders and one of the
perfumes I ordered worth over $100 was not in my package. Neit...
0
3
| 0 Hearts |
3 Replies
|
|
RE: Very disappointed in Sephora’s customer service right now...I need to speak to someone ASAP
I have good luck contacting them on Facebook - usually they respond
within 12-24 hours.
0
1
| 0 Hearts |
1 Reply
|
|
RE: Very disappointed in Sephora’s customer service right now...I need to speak to someone ASAP
I will try that. Thank you!!
0
0
| 0 Hearts |
0 Replies
|
|
RE: Very disappointed in Sephora’s customer service right now...I need to speak to someone ASAP
I’m feeling you right now. I’m sitting on hold as I type. I’m tired of
giving Sephora money and not receiving samples!!!
0
0
| 0 Hearts |
0 Replies
|
|
fulfillment issues
hi I have placed three orders via my app in the last two weeks and there
have been unresolved issues with all three but I can not get anyone at
customer service to help me. My first order said that th...
1
0
| 1 Hearts |
0 Replies
|
|
cancel order of unsuccessful authorization second time
hello, this is Julie. I'm really upset for one of my order which did on
11.14.2017.U guys did canceled again!I did same order on 11.10, but it
was canceled so I reordered. I waited 1weeks more and it ...
0
2
| 0 Hearts |
2 Replies
|
|
RE: cancel order of unsuccessful authorization second time
Hi, Same thing has been happening to me I order stuff I get an email
confirm then an email over a week later says the stuff it out of stock
but when I check online it’s all in stock!!! Then they say t...
0
0
| 0 Hearts |
0 Replies
|
|
Re: cancel order of unsuccessful authorization second time
Hello @kooh , So sorry to see this. If you are still experiencing issues
with this, please send me a PM and I'd be happy to assist! Cheers,
Richard
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
RE: I never receive VIB email offers. How can I make sure I get the $20 off $50 deal for December?
It’s the same code for everyone. REWARD2017. You don’t need the mailer.
Just enter that code at checkout.
0
0
| 0 Hearts |
0 Replies
|
|
Customer service sucks
Two week ago they had a 20% off sale for ROUGH VIB and I spent 200$ on
my christmas gifts for my friend. Normally I don't spent too much since
I'm saving for my wedding. But i know sephora has only 2 ...
0
0
| 0 Hearts |
0 Replies
|
|
Order not shipped
Hi, I placed an order (more than 50 bucks) on the 15th of November but
the order detail is still showing “in progress” after 6 days of waiting.
Can someone tell me what I should do now rather than wor...
0
1
| 0 Hearts |
1 Reply
|
