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201,187 Posts
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RE: 2nd order and NO samples in package AGAIN
I agree and this has happened to me so many times! I would reach out to
customer service. I have reached out to customer service the 3 times it
has happened to me and they resent my missed item one time and the other
2 orders I was just given points.
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Order lost?
I placed an order November 21 and it appears that it might be another
week or two for it to arrive. I've had many issues lately with items
being missing from order and a five hundred point perk from a...
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Linking my VIB card to my online account
I've never shopped online before but I'd like to try. I'm a VIB but when
I signed up I'm only a BI. Is their a way to link my accounts?
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ORDER hasn’t shipped after almost 3 weeks
I ordered the weekend of the VIB sale and I️t says 3 day shipping. After
almost 3 weeks I️t still hasn’t even shipped and I was hoping to get
everything before thanksgiving but nope. If anyone can help, much
appreciated!
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Good luck. everything I ordered has been sold out. ridicu...
Good luck. everything I ordered has been sold out. ridiculous that they
have sales and can't even fulfill the orders.
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Re: Good luck. everything I ordered has been sold out. ridicu...
Girl same. I saw that half of the products I bought were sold out. Maybe
that’s why it’s taking so long
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When you choose your three samples before checkout...
I feel that I waste my time choosing the samples I really want to try
because when my order is delivered I always have random samples in my
box! Am I the only one this is happening to!?
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Same problem. Messaged them on Facebook. I they came back...
Same problem. Messaged them on Facebook. I they came back with a whole
75 points. I said thanks but no They agreed and they sent me one of the
festival bags ((12 samples)). Speak out. Dont let them ge...
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RE: When you choose your three samples before checkout...
Happens to me too - it’s usually the ones I want most that aren’t in the
box!!!! Grrrrr:(
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customary for product to be stolen in processing?
I just received my highlighter hotshot benefit mini set. It is painfully
apparent that somebody opened the product and took some out from high
beam. You can see what I received in my set vs an unopene...
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Re: customary for product to be stolen in processing?
Hi @Sage1983, Oh no! I'm so sorry to hear this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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How to link my Beauty Insider card to my online account??
Needing help adding my insider card to my online account which currently
says 0 points! Thanks!
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Re: How to link my Beauty Insider card to my online account??
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Re: Rouge hotline?
Hi @taurusgurl5984 @glideron1022, Please feel free to give us a call at
1-877-SEPHORA. I hope this information helps 🙂 Best Regards, Raquel
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Re: Rouge hotline?
But isn’t that the regular phone number for everyone to contact Sephora?
I thought Rouge had a special number?
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Re: Rouge hotline?
I know, I couldn't find it either. Not very Rouge friendly by making it
difficult to use the benefits we are entitled to. I wish I could have
helped you.
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Order Pending
My order has been pending since Nov. 14 I'm starting think I'm not
getting my package. Can somebody tell me what's going on?
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Re: Order Pending
Hi @Jadey24, I'm so sorry about the delays! We've posted a message
regarding our November order delays you can view here >
http://seph.me/2A0vVKn. Thank you so much for your patience! Please feel
free...
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Leaked Shampoo
Hi, I received my order today and the shampoo I purchased was not
sealed/closed properly and about 1/8 of the bottle leaked inside the bag
it was placed in. How do I get either a replacement product o...
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Re: Leaked Shampoo
Hi @Larowe, I'm very sorry that the shampoo arrived opened in this
order! I will take a look at the order information and will send you a
private message with more information shortly after. - Laurie ...
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Re: Leaked Shampoo
Yes, thank you! It’s been taken care of. I appreciate your reaching out
to me.
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Stella Peony Restock?
I completely forgot to order the new Stella McCartney Peony when it
launched for Cyber Monday. I just noticed it's out of stock, with no
option to be notified of when it will be back. (It's also does ...
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Pending orders for days and still show in progress
I have placed three orders starting Nov10. Two orders were placed on
Nov10 and one placed on Nov13. The second order I placed on Nov10 has
been delivered but the other two orders kept be on pending. W...
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Re: Pending orders for days and still show in progress
Hi @ShotoTodoroki @ChioC8 @Anonymous, I sincerely apologize about the
order delays! We've posted a message regarding our November order delays
you can view here > http://seph.me/2A0vVKn. Thank you so ...
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Re: Pending orders for days and still show in progress
Same here. I bought $142 of makeup on 11/15 because I wanted to use my
20% off and it is 11/23 and still no sign of it getting shipped.
Horrible! First time this happens to me. And they were very real...
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RE: Pending orders for days and still show in progress
Girl same. I check everyday and it still says in progress. Everything i
wanted was sold out in my store so i ordered it online. 3 days later
went back in the store everything was available
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VIB redeeming rewards
Hi! I’m a VIB with currently 600 points. Will I loose my vib status if I
redeem the points on rewards?
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Status has nothing to do with points. It's based on how m...
Status has nothing to do with points. It's based on how much money you
spend in a year. So you can redeem your points as often as you like with
no consequence to your status.
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Pending Order & Out Of Stock Item
I have been keeping a close eye on my two recent online purchases with
Sephora since I ordered the first exactly a week ago and have yet to see
the PENDING status change. I have seen that there's an e...
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Re: Pending Order & Out Of Stock Item
Hi @ilovedinos, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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they seem to be ignoring people. I've emailed a few times...
they seem to be ignoring people. I've emailed a few times about my order
with no reply. I called tonight and they hung up on me. BS. going to
ULTA from now on
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Re: they seem to be ignoring people. I've emailed a few times...
Hi @jojob77, We're currently experiencing higher than normal volume and
we are responding to messages in the order they are received. I
sincerely apologize about this! If you have any questions about ...
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