Leaked Shampoo

[Larowe]

Hi, I received my order today and the shampoo I purchased was not sealed/closed properly and about 1/8 of the bottle leaked inside the bag it was placed in.  How do I get either a replacement product or a partial refund?  I really hate to go thru the hassle of returning it.  I do have pictures I can provide if needed.

Thank you!

Liza

[LaurieBT]

Hi @Larowe,

I'm very sorry that the shampoo arrived opened in this order! I will take a look at the order information and will send you a private message with more information shortly after.

- Laurie

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Upon review, I can see that a Beauty Advisor was already able to provide assistance. I'm very sorry for the delay in my response to you and sincerely thank you for your patience.

- Laurie

[Larowe]

Yes, thank you!  It’s been taken care of.  I appreciate your reaching out to me.

[Larowe]