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200,369 Posts
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Re: Leaked Shampoo
Hi @Larowe, I'm very sorry that the shampoo arrived opened in this
order! I will take a look at the order information and will send you a
private message with more information shortly after. - Laurie ...
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Re: Leaked Shampoo
Yes, thank you! It’s been taken care of. I appreciate your reaching out
to me.
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Stella Peony Restock?
I completely forgot to order the new Stella McCartney Peony when it
launched for Cyber Monday. I just noticed it's out of stock, with no
option to be notified of when it will be back. (It's also does ...
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Pending orders for days and still show in progress
I have placed three orders starting Nov10. Two orders were placed on
Nov10 and one placed on Nov13. The second order I placed on Nov10 has
been delivered but the other two orders kept be on pending. W...
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Re: Pending orders for days and still show in progress
Hi @ShotoTodoroki @ChioC8 @Anonymous, I sincerely apologize about the
order delays! We've posted a message regarding our November order delays
you can view here > http://seph.me/2A0vVKn. Thank you so ...
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Re: Pending orders for days and still show in progress
Same here. I bought $142 of makeup on 11/15 because I wanted to use my
20% off and it is 11/23 and still no sign of it getting shipped.
Horrible! First time this happens to me. And they were very real...
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RE: Pending orders for days and still show in progress
Girl same. I check everyday and it still says in progress. Everything i
wanted was sold out in my store so i ordered it online. 3 days later
went back in the store everything was available
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VIB redeeming rewards
Hi! I’m a VIB with currently 600 points. Will I loose my vib status if I
redeem the points on rewards?
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Status has nothing to do with points. It's based on how m...
Status has nothing to do with points. It's based on how much money you
spend in a year. So you can redeem your points as often as you like with
no consequence to your status.
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Pending Order & Out Of Stock Item
I have been keeping a close eye on my two recent online purchases with
Sephora since I ordered the first exactly a week ago and have yet to see
the PENDING status change. I have seen that there's an e...
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Re: Pending Order & Out Of Stock Item
Hi @ilovedinos, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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they seem to be ignoring people. I've emailed a few times...
they seem to be ignoring people. I've emailed a few times about my order
with no reply. I called tonight and they hung up on me. BS. going to
ULTA from now on
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Re: they seem to be ignoring people. I've emailed a few times...
Hi @jojob77, We're currently experiencing higher than normal volume and
we are responding to messages in the order they are received. I
sincerely apologize about this! If you have any questions about ...
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Has anybody tried the too faced just peachy matte eyeshadow palette and have a review on it?
too face just peachy eyeshadow palette
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I absolutely love this pallet. It has been my go to since...
I absolutely love this pallet. It has been my go to since I first got it
months ago.
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RE: Has anybody tried the too faced just peachy matte eyeshadow palette and have a review on it?
I love it! The colours are pigmented, they blend out easily and smell
delicious! Hope this helps @Kat4848
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Re: Has anybody tried the too faced just peachy matte eyeshadow palette and have a review on it?
Hi @Kat4848, This is a fun palette! I love having these colors to play
with. 🙂 Best, Mali
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Vib sale delay (November 4th order)
I placed my order on November 4th, I recieved 2 items on November 13th.
I am still waiting for the rest of my order to ship (17 items). I was
notified on November 11th that the rest of my items were s...
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Re: Vib sale delay (November 4th order)
Hi @Pinky55, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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They won't answer. I've emailed them a few times about my...
They won't answer. I've emailed them a few times about my order with no
replies. bs
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Need help changing shipping address
Accidentally shipping my order to my previous address. How can I change
this? Tried e-mailing and was told it couldn't be changed...
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Re: Need help changing shipping address
Hi @Laurasaurus12, I would be happy to help you with this! I'm going to
send you a PM now. Thanks!
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Re: Need help changing shipping address
I need to have my shipping address changed. I've been on the phone for 2
hours and when the beauty representative picked up, he immediately said
"Sorry you're inaudible" and hung up, I didnt even get a chance to say
hello.
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Re: Need help changing shipping address
Hi @ALI214, I'm so sorry to hear this and I apologize for the delayed
response. If you still need assistance with changing your shipping
address, please private message me so I can assist. Thank you! 🙂 Best
Regards, ❤️ Raquel
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Re: Caribbean
Hi @Anonymous, Thank you for your interest in Sephora! We're actively
working hard to open new stores in new locations. Please stay tuned!
Thank you! 🙂 Best Regards, ❤️ Raquel
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Where are my samples!?
I received two orders today. There was 1 sample in 1 box. Thats it!
Where are my other 5 samples. Its not something I selected. Stop sending
me samples I didn't choose. They just get thrown away and s...
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Re: Where are my samples!?
Hi @KireiKirei, I sincerely apologize about this. I'm going to be
sending you a private message shortly to assist. 🙂 Best Regards, ❤️
Raquel
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Rabais black friday
Est-ce que les rabais qu’il y as en ligne pour le black friday sont
aussi disponibles en magasin?
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Re: Rabais black friday
Hi @Sydneydb, I apologize for the delayed response. You can view our
current deals here > http://seph.me/2wQVNXr. 🙂 Best Regards, ❤️ Raquel
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How to link my Beauty Insider card to my online account??
I cant link my VIB card to my online account????
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Re: How to link my Beauty Insider card to my online account??
Hi @Franny230, I'm going to be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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Connecting Beauty Insider card to account
How can I connect my beauty insider card to my account?
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Re: Connecting Beauty Insider card to account
Hi @Anonymous, I commented on your other post and sent you a private
message! 🙂 Best Regards, ❤️ Raquel
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broken palette 11/22
Hi! Just received my order (shipment ID 134098230) and the Huda Beauty
Obsessions eyeshadow palette in mauve is broken. Can I️ return it to a
Sephora in my local J.C. Penney?
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Re: broken palette 11/22
Same here! My Huda Beauty Obsessions eyeshadow palette in mauve arrived
today and is broken/shattered as well. The other palettes in Warm Brown
and Smokey arrived just fine. ;(
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