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200,644 Posts
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VIB
So I'm $5 away from VIB, but since it resets per calendar year... Would
I have that status for only the next 30 days, if I were to spend it?
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RE: VIB
You would be VIB for the rest of the year you earned it (2017) plus the
following year (2018). Happy shopping!
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You would have VIB status for all of 2018, however you on...
You would have VIB status for all of 2018, however you only have until
Dec 31 2017 to qualify for VIB.
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free samples are a scam!
I was told to pick 3 free samples with my order and the samples all say
shipped on my order record buy I received my package today and no
samples. when I contacted customer support I was told that sam...
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I've had 2 orders recently where I was supposed to get 3...
I've had 2 orders recently where I was supposed to get 3 samples on each
order, and the samples did not come. No substitutions either. Bummer!
I'd even be okay if they were a surprise, but if I'm esp ...
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Re: free samples are a scam!
I don’t think that they’re a scam. But even if the samples that you
requested are no longer in stock, they should substitute them. We do pay
enough for the cosmetics. I mean $30 for a highlighter the ...
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It's literally in the fine print. It says it right on you...
It's literally in the fine print. It says it right on your invoice. Did
you only make a purchase to get free samples? That seems odd to me. I
see no scamming.
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RE: It's literally in the fine print. It says it right on you...
I think you are probably correct that it legally a scam in that there is
fine print indicating the samples aren't guaranteed. However, I do
understand the frustration. People have choices regarding wh...
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RE: It's literally in the fine print. It says it right on you...
I completely agree with @GG84. If you want to try products, it’s best to
go in store and ask for a sample of what you want. I don’t think Sephora
is scamming anyone.
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read more not working
When using the app, the read more doesn’t work. So i can’t expand and
read any responses. Even my own. Is there a fix for this? Or is Sephora
going to update the app to address this? I’m using the latest iOS
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RE: read more not working
Me tooo! I have to go on my laptop to see full comments. Maybe it’s an
iPhone thing.
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RE: read more not working
I have the same problem as well on my iPhone. I’m reading in the Groups
section.
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I see a lot of people saying that, it works fine for me.
I see a lot of people saying that, it works fine for me.
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RE: read more not working
i have the same problem! cannot read more on community post comments on
the iphone.
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Re: read more not working
Hi @Anonymous. So sorry for any inconvenience. I will share this
feedback with our IT team. Where specifically are you using the 'read
more..." link. Is it with chats? product pages? reviews? Or is this
function totally unavailable. xo, jamila
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RE: Re: read more not working
Hi! It’s in the app, on the communities/groups pages. If someone’s
response is too long, you just can’t read it. I use the latest iOS and
my app is up to date.
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Damaged merchandise
I was eagerly anticipating the arrival of my first viseart palettes from
the recent sale. I was concerned when I heard all of my products
rattling around in the box. I had several pressed powder items...
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Re: Damaged merchandise
Hi @XxcatfancierxxX, I am so sorry to hear this! I will send you a PM
for further assistance. Best, Zakiya
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Call Sephora customer service. They will have you ship ba...
Call Sephora customer service. They will have you ship back the item and
send a replacement (or go to your local store to return for
replacement).
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RE: Damaged merchandise
So sorry this happened! I had a damaged Sephora Favorites kit and
couldn’t get a replacement because it was sold out. I understand it’s
their busy season but this is a little ridiculous. I hope your exchange
will be easy and painless!
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Deleteing color IQ shade from profile
How do I delete color IQ shades from my account I hace never been
matched at a store we dont have a Sephora anyplace around me. I was
trying todo it with my phone a year ago now I have a few saved tha...
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Re: Deleteing color IQ shade from profile
Hi AmyRae22, Regretfully, we don't have an option to delete your saved
Color IQ matches from your account, however, you can always update it,
if you'd like. Once you've logged into your online account...
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Re: Deleteing color IQ shade from profile
@Anonymous The only other thing I can think of is typing your Color IQ
in to the search bar to find your matches. Hope that helps! 🙂
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Re: Deleteing color IQ shade from profile
There needs to be an option to delete IQ colors. No one's complexion is
the same all year round. Also, there are other factors that can
contribute to a change in complexion.
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Order Has Yet to Process
I made a purchase this past Friday (11/24). I read online that orders
usually take 1-2 days to process, but mine is still processing. Did
something go wrong or will it hopefully process tomorrow?
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Re: Order Has Yet to Process
Hi @sarahxoxo15. SO sorry about this. We are experiencing a high volume
of orders and associated delays. Once your order ships, you will receive
an immediate notification via email. If you still need assistance, send
me a message. xo, jamila
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RE: Order Has Yet to Process
Sephora is having issues with processing/shipments. Past 3 weeks there
were some sales and quite a few people still haven't got their order
from around the 10th. I ordered some stuff on the 18th, still in
progress. Expect at least a week or more.. 😕
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out of stock
When I placed my order the Gift was in stock, days later when my order
shipped I got an email saying the item went out of stock and my package
was shipped without it. If I had known it was out of stoc...
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RE: out of stock
My package was delivered today, I just want to know how I can avoid
missing out on the VIB gift in the future. I would have used a different
promo code if I had been informed that my product was out o...
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Re: RE: out of stock
Hi @bakeamuffin. So sorry about this. I will send you a private message.
xo, jamila
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