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Post in Customer Support
Anonymous Insider

I received wrong free samples

I recently purchased an item from Sephora and they let me to select three samples. I received the purchase item, but I with it wrong free samples. Can I exchange them at the store or what else can I do? 

-Sonia Pray 

RE: I received wrong free samples

Hey @Anonymous, for samples "substitutions will be made for out of stock samples". Also, Sephora is unable to reship you your requested sample. If you are interested in a certain sample, I'd recommend just going into a store and asking a Cast Member to make you a sample of it. Hope this helps!
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