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200,418 Posts
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beauty reward poitns
When do my points reset? I saw it says January 1st they reset and under
my rewards it says they expire December 2018. I don't want to loose all
of my points. Thank you
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RE: beauty reward poitns
Your points will not expire if you make a purchase within 18 months
using your account. 3. POINT EXPIRATION It’s our hope that you redeem
your points on a regular basis. All unredeemed points shall ex...
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I purchased a sample for 30 doll + tax
I purchased the LXMI moisturizer (76 CAD) and thought I'd give the LXMI
balm to oil a try (Canadian winters), so I added the 15g size in my
basket for an extra 31 doll + tax. So it's Saturday evening,...
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Re: I purchased a sample for 30 doll + tax
oh wait, and now the question. Being that you sold me a sample, can I
please get a refund? or at least a partial one? can you please not sell
samples? do you know how duped I felt? this is borderline ...
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Re: i purchased a couple of things from sephora, but i forgot about my beauty insider card. is there any way i can put my points on it???
Hi @beauty2234441, I'll send you a private message to assist you. 🙂
Best, Mali
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Lost Package
I recently ordered a package on 11/15 and waited two weeks for my order
to ship due to the holiday delays. When it finally shipped, I got so
excited and was waiting for it to come. I kept checking the...
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Re: Lost Package
Hi @xStarburst, I'll send you a private message to assist you. Thanks!
Best, Mali
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Wrong email linked to card. 2 different accounts?
After I signed up for a card and made a purchase, I made an account
online to see how many points I had gained. However, when I made the
account I didn't have any points. The next time I made a purcha...
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Re: Wrong email linked to card. 2 different accounts?
Hi @Anonymous, I'll send you a private message to assist you! Best, Mali
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Lost package
Hi my name is Michelle, I just wanted to know where my package was. it
says my package was delivered at 9:20pm December 1st. But it's not here.
nor is it in the buildings office. Ive received multiple...
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@Michy456 I'm having an issue too with a package, but min...
@Michy456 I'm having an issue too with a package, but mine doesn't say
delivered, it's just not moving I guess
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RE: Lost package
This happens to me a lot. A lot of the time the delivery people "force"
the bar code through even though it isn't yet delivered and you'll get
it within the next couple days. It's so they meet their deadlines.
Pretty of them to do. 😕
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i got charged twice 😭
On Thursday, i placed an order that came to $35.50 for the Sephora Easy
on the Eyes palette & also Flash shipping. I was charged the $35.50
almost immediately after the order was placed & all was well...
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Re: i got charged twice 😭
Hi @annadean98, Sorry for the confusion! Since you have Flash on the
order this sometimes splits the payment but you will only be charged the
full amount of the order, no more than that. Any other pen...
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Help
Hi there, my brother order few product but he forget to add free sample
and redeem the points. Can we add with the same order.
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Re: Help
Hi @Anonymous, Sorry to hear that! We are not able to modify or cancel
orders once placed. Best, Mali
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Hi there! I went to a sephora store yesterday at Bridgeport, they told me that if I buy something for 50$ I get 15$ off.
When I am trying to find the same deal online I can't find it. They also
mentioned that the deal is there till 12th of december ( if I am not
mistaken or perhaps 2nd december? I am confused) Please le...
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Re: Hi there! I went to a sephora store yesterday at Bridgeport, they told me that if I buy something for 50$ I get 15$ off.
Hi @Anonymous, Please refer to the site here for details regarding the
promotion for Insiders > http://seph.me/2A73cAI. 🙂 You must be enrolled
in our Beauty Insider Program to participate. If you nee...
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It's the code 2017REWARD It's for Sephora's Beauty Inside...
It's the code 2017REWARD It's for Sephora's Beauty Insider (free
account) program. Make sure you have one!
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Price adjustments
Hello!i just received an online order, but also just received the VIB
coupon for $15 off $50. None of the items have been used yet. Does
Sephora do price matching or would it be best to return the ite...
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Re: Price adjustments
Hi @caitsims, There is only one promotion allowed per order so we
wouldn't be able to adjust your pricing for on this order. Thanks! Best,
Mali
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Used my VIB $20 off reward on wrong item! help please!
I had ordered items on sephora's website and I decided to exchange them
in the store today for the Too Faced Gold Chocolate Bar. I brought my
one item to exchange (unopened and unused) and my $20 VIB ...
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I think you should call the store and speak to a manager...
I think you should call the store and speak to a manager to explain your
situation and ask if its possible to make the exchange for the price
paid for the wrong palette. Most likely it shouldnt be a p...
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RE: I think you should call the store and speak to a manager...
Thank you for the advice! I went to the JCPenney Sephora and explained
what happened. They were able to return the items and put that value on
a gift card. Then they did a new transaction with the new...
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What helps you get past being a rookie and get to vib?
I'd like to know more on how this app works and everything
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Re: What helps you get past being a rookie and get to vib?
To get to VIB you need to spend $350 per calendar year, and for Rouge is
$1,000
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Re: What helps you get past being a rookie and get to vib?
@AlexasandersNo one has passed rookie yet, not even the top 5
contributors. Participation should increase your level over time...it's
just starting to feel like an illusion lol.
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Re: What helps you get past being a rookie and get to vib?
Hi Alexasanders, To reach the next tier, we invite you to take part
across our Beauty Insider Community! The more you contribute, the faster
you will get past "Rookie". Some FAQs are listed here: http...
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No samples?
I haven't ordered from sephora in a while, but since they sent me an
email that all the points that I have earned over the years would go
back to 0 at the end of the year, I decided to make a purchase...
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Re: No samples?
Same here...So frustrating after spending thousands of dollars at that
store. Usually my samples get swiped for random stuff I didn't choose,
because they always seem to be out of stock, but this time...
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Re: No samples?
Hi There, I am very sorry about that! I will send you a private message
so that I can help you with this. Thanks! Best Wishes, Janean
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Hi, I want to ask how to link my Sephora beauty insider card with my account. Thanks for your help.
Hi, I want to ask how to link my Sephora beauty insider card with my
account. Also why when I make purchases in Sephora that is inside
JCpenney doesn't add point to my insider? Hope someone can help me.
Thanks for your help.
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Re: Hi, I want to ask how to link my Sephora beauty insider card with my account. Thanks for your help.
Hi @cinthga, It appears that you have been assisted with this. Please
send a private message if you still need help with this to me or any of
the mods. Thanks! Best Wishes, Janean
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Phone number won't stay on my account!
I was fine using my phone number for the past year at Sephora. However
in the last few months I have visited Sephora a lot! Every time I
checkout at the store, the associate cannot locate my account v...
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