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200,590 Posts
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Sephora Eyeshadow - Out of stock?
I was recently in a Sephora store 12/2/17 and the lack of Sephora
Eyeshadows (the individual rounds) was appalling. So I wrote down the
one I want and just figure that I will order it online. It showe...
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Suggestion: Ability to edit samples in order history
Hi Sephora team, I think it would be great if we could somehow edit the
samples listed in our order history. Because we sometimes receive
substitutes for out-of-stock samples, it would be great if we ...
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Re: Suggestion: Ability to edit samples in order history
Hi @kllion, We appreciate you bringing this to our attention. We will
share your feedback with our team to help improve our customer and
sampling experience. Thanks! Warm Regards, Penelope
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Wildfox rewards
I was told that the wildfox perfume and bike reward will be delivered to
me 4 weeks from 9/29/17 and I haven’t received anything nor email
confirmation or updates? Please help!
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RE: Wildfox rewards
I’m having the same problem with the engraved makeup for ever brushes
from oct 18th so not as long as you. I did call to find out what was
going on. They had no clue and just refunded my point. That’s...
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I haven't received my confirmation number, or tracking number. PLEASE HELP!
Hello,Yesturday I placed an order, and I accidentally ordered two orders
of FRESH. I only wanted one order. I haven't yet received my
confirmation number. If I would, I would send it to you to see wha...
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Re: I haven't received my confirmation number, or tracking number. PLEASE HELP!
Hi @Breesant, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Linking VIB card to online profile
Trying to link up my VIB points to my online profile so I can access my
status and see my points. Anyone know how to do this? Thx
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Re: Linking VIB card to online profile
I have also had trouble trying to connect my card to my online account.
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Re: How In the world do i change my username?!?!
Hi @Nickname177171, Regretfully, once a username has been created, it
cannot be changed or modified. I'm sorry about that! Always, Danee
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25 dollars off
Hello, I received a 25 dollars off of 50 card in the mail however, when
I tried to use it, it wouldn't work.
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Re: 25 dollars off
Hi @xangelaax, I'm sorry for the delayed response! If you're still
unable to apply the 2017 Reward Card to your order at checkout, please
contact us via phone at 1-877-SEPHORA during the promotional t...
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Shipped.. but not shipped??
I placed an order on the 27th and on the 28th it said shipped. But when
I look to track it, it keeps on saying that the package hasn't reached
Canada Post facility yet?? Doesn't that mean that it hasn...
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Re: Shipped.. but not shipped??
Hi @soubida, I'm sorry your tracking information hasn't updated! I'm
sending you a PM now. Always,Danee
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It means its in transit from Sephoras warehouse to Canada...
It means its in transit from Sephoras warehouse to Canada post...but you
could always call customer service and have them check!
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Re: It means its in transit from Sephoras warehouse to Canada...
Thanks! I'll maybe wait another couple of days.. seeing that shipping
seems to be... delayed for everyone atm lol
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Query
Dear Sephora,I was recently in Chicago Illinois Sephora visiting from
the UK. For gifts, I had purchased several products from your store and
one of them was the Tarte precious picks colour set. This ...
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Re: Query
Hi @Anonymous, I'm really sorry to hear you received an incomplete set!
I will send you a PM to help. Always,Danee
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Edit my review
Hey, I would like to edit my review on my lock-it foundation as I’ve
changed my mind about it but can’t figure out how.
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Re: Edit my review
Hi @vickkieH, I would be happy to look into this for you. I'm going to
send you a PM now. Thanks!
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Re: Edit my review
hi, I would like to edit my review as well. How would I go about doing
this??
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Order keeps getting cancelled
I have made 2 orders and they got canceled, I also subscribe to sephora
play and today I got an email saying that it got cancelled to, when i
write a message they just answer an automatic response...
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Re: Order keeps getting cancelled
Hi @marielymunoz, I'm really sorry to hear about this! I'm going to send
you a PM to assist you further. Always, Danee
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Promo out of stock
In my order that I placed 30 min. ago I received an email saying that my
promo sample set that I ordered was out of stock and when I email about
changing the promo I got an auto response saying that m...
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Re: Promo out of stock
Hi @Glittergirl386, I'm so sorry to hear about this! I'll send you a
private message to assist you further. Always, Danee
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no tracking number after one week
Hi Sephora,after contacting you several times to get a solution to my
problem ( I just want my purchases) what am I supposed to do?! After one
week I still haven’t got my order or a tracking number! A...
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Re: no tracking number after one week
Hi @janainadoval, I'm sorry to hear you haven't received your package!
I'll send you a PM in just a moment. Always,Danee
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Where is my order?
My order has not been delivered after almost 3 weeks since I placed the
order. It has been redirected 4 times now and the tracking indicates
that it has been “rescheduled for next business day” 4 time...
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Re: Where is my order?
Hi @AllisonAnn4567, I'm so sorry you haven't received your package! I'm
sending you a PM to help. Always, Danee
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combining cards?
Why does my beauty insider Vib card never work in stores but it does
online? I had to make another card to collect points for my in store
purchases, How can I combine my cards
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Re: combining cards?
Hi @ramanrandhawa, I can assist you with this 🙂 I'm sending you a PM
now. Always, Danee
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Can you apply the play rewards to online orders?
Can you apply the play rewards to online orders?
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RE: Can you apply the play rewards to online orders?
No you cannot @Nichiwo. The Play reward pass can only be claimed in
stores with a purchase of a full size product.
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can you track your shipping on the sephora app? and if so, how?
i ordered some stuff and just want to be able to track it to see how far
it is from getting to my house
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RE: can you track your shipping on the sephora app? and if so, how?
Hey @Anonymous, if you go to Recent Orders in your Beauty Insider
account, there should be status information (if it has not shipped) or
tracking information available for all your orders.
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free samples with order
i made a purchase on Thanksgiving day and got to pick 3 samples. none of
the samples i picked came with my order. there were 3 perfume samples
and 2 were the same scent! i'm sure it was a high volume ...
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