Sephora

GraceKemper · ‎12-07-2017

Hi, I recently merged an account from an old email address I used with my current account. My beauty points were transferred, but everything else from my new account was completely wiped. I don't care about the order history or profile being removed, but my subscription to 1 year of Flash Shipping that I already paid for was removed. I only started using flash shipping a few months ago and now when I checkout I'm asked to pay $10 for it AGAIN. I still have about 8-9 months left of flash shipping before I should have to pay again.

MaliBT · ‎12-15-2017

Hi @GraceKemper,

I'll send you a private message to assist you with this. 🙂

Best,

Mali

GraceKemper · ‎12-15-2017

This was already resolved via email since I didn't get a response for a week. Not sure what you did with the accounts now, hopefully they didn't get mixed up again.

MaliBT · ‎12-22-2017

@GraceKemper,

I sent you a private message on Friday. I'll message you again now.

-Mali

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