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201,187 Posts
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Play by sephora 50 points
What is considered as a full sized product? Can I use the 50 points if I
buy a lip balm?
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Re: Play by sephora 50 points
Hi @angelr, For the Play! Pass, you can redeem it for the 50 points with
any purchase in store. Thanks! Best, Mali
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RE: Play by sephora 50 points
If the lip balm is not a travel size @angelr. Full size products are
anything that are not travel sizes because lots of brands carry products
in two sizes - the full size and the travel size. Travel s...
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International shipping
I tried to put in an order of around $200, but at checkout I got a
message that one item in my basket was not available for international
shipping. I removed one item after another, and the same messa...
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Re: International shipping
Hi @AndreaSG, Sorry for the trouble with this! Send me a private message
if you need further assistance. Thanks! Best, Mali
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Cancellation
Hi can you please cancel my order which i placed about 10 minutes ago?
The order is still processing. Order number
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Re: Cancellation
Hi @Anonymous, Send me a private message if you need further assistance.
🙂 Thanks! Best, Mali
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RE: Cancellation
You may want to call Customer Service at 1(877)SEPHORA for immediate
assistance @Anonymous.
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price adjustment for weekly wow
Hello! I just bought the urban decay heavy metal palette last week and
now it's on for 50% off as a weekly wow. Can I get a price adjustment on
it? Thanks
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Re: price adjustment for weekly wow
@SimG, Actually, can you send me a pm if you need further assistance
with this? I'm experiencing technical difficulties. -Mali
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Re: price adjustment for weekly wow
Hi @SimG, I'll send you a private message to assist you. Best, Mali
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@SimG Sephora doesnt offer price adjustments. You would h...
@SimG Sephora doesnt offer price adjustments. You would have to return
and re-purchade.
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Beauty Insider Points
I know your points/beauty insider and VIB lasts a calendar year and
restarts in January. I’m curious, will I lose my points I’ve accumulated
(just in the past like 2 months) if I don’t spend them befo...
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Re: Beauty Insider Points
Hi @Xianhope, Your Year to Date Spend will reset to $0 on January 1st.
Your point will roll over each year as long as you make a purchase, make
a redemption, or redeem your birthday gift once every 18 months. 😉
Best, Mali
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Re: Beauty Insider Points
Points and status are two different things. Spending towards status
restarts at $0 every Jan. 1. Points roll-over and continue to accumulate
for as long as you want as long as you have an active accou...
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Price Adjustment
I just purchased an Anastasia Glow Kit in store. I went on Anastasia’s
websites to look for some applying tips and read the reviews (I know
kind of backwards). However, after looking at their website ...
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Re: Price Adjustment
Hi @Anonymous, Sale prices, coupons, and promotional discounts of any
other retailers do not apply on Sephora.com or in store. Best, Mali
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Didn't receive free samples
Hey! My order #******* from the Rouge 20% promo arrived today with
everything I ordered, but no samples. I selected 3, and none of them
were included. I’ve been buying a lot of stuff because of the pr...
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Re: Didn't receive free samples
Same here. I received my order last week and no samples. I really look
forward to trying new products and I get a little ticked off when I
receive either fewer, or no, samples. It's happened several t...
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Re: Didn't receive free samples
Just received my package today, didn't receive my three free samples
either! Very disappointed, because to me, they're part of the value of
the package. Similar to what someone else stated, I have onl...
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RE: Didn't receive free samples
Agreed. Same thing happening to me. Don’t advertise samples if you don’t
give them. Ulta and Beauty Brands don’t seem to have the same issues
this holiday season.
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Re: Didn't receive free samples
What's up with this? I just received my package as well with no samples.
A heads up saying something short an sweet letting us know that samples
aren't available at the moment would be nice.
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Re: Didn't receive free samples
I didn't receive my samples either... Got my package today and was so
disappointed cause I was so excited to get the samples and try them...
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Re: Didn't receive free samples
Hello @KatherineBL, So sorry to hear that. I'll PM you shortly! Cheers,
Richard
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Re: Didn't receive free samples
My last 2 online sephora orders, I have not received my 3 free samples.
Is there something wrong with my account? Or am I just outta luck and I
don't get them?
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Re: Didn't receive free samples
I just received 2 orders, and neither of them had any of the samples I
had requested in them. what is up with this?! I have another order on
its way, it probably wont have the samples I requested for it, either.
So upsetting.
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Same problem. Messaged them on Facebook. I they came back...
Same problem. Messaged them on Facebook. I they came back with a whole
75 points. I said thanks but no They agreed and they sent me one of the
festival bags ((12 samples)). Speak out. Dont let them ge...
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RE: Didn't receive free samples
Most likely not at all. Look under the inside flaps of box too,
sometimes they slip under there. Don’t count on getting the samples you
really wanted either. Sadly.
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I didn’t receive my points
I bought a tarteist pro to go palette today and the lady asked me for my
email and I checked out. I went home and realized that I didn’t receive
my points, which sucks because it’s the 3x points week? Can someone help
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RE: I didn’t receive my points
Do you have your receipt? You can just call and they can add the points
☺️ 1-877-SEPHORA
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The Ordinary
Why does Sephora say the set is a $32.40 value? The individual items
total $30.40!! Bad marketing??
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RE: The Ordinary
Right?? I added it three times because I thought I was crazy but there
is virtually no reason to buy the set
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