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200,319 Posts
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@Meliths the best thing to do is to put your email in the...
@Meliths the best thing to do is to put your email in the *notify me
when this item is in stock* section that way Sephora will send you an
email when its in!
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Re: @Meliths the best thing to do is to put your email in the...
I have done that but it's been weeks (probably months actually, when i
first checked forever ago it was still out of stock) and so I'm just
wondering how much longer it will take!
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Re: @Meliths the best thing to do is to put your email in the...
For anyone who is wondering, I checked today and it is in stock! I
finally ordered it, so check it out!
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How can i change my birthday??
my brother made it January 1st 1800 as a prank when i made my account
sometime this year. my actual birthday is ************ i would really
like to change it but i can’t figure out how??
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Re: How can i change my birthday??
Hello @Anonymous, Your birthday was corrected accordingly! Cheers,
Richard
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cancellation
Hi can you please cancel my order which i placed about 10 minutes ago?
The order is still processing. Order number *********
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Re: cancellation
Hello @sbadaloo , So sorry to see this. If you are still experiencing
issues with this, please give us a call at 1-877-SEPHORA
(1-877-737-4672) for assistance. Cheers, Richard
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Your basket is out of date. Please open your basket to update it.
unable to make my online purchase because of this message ^^
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Re: Your basket is out of date. Please open your basket to update it.
Hello @natalash, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Beauty Insider Points?
Before I made my Beauty Insider account online, I had the physical card.
I can’t seem to figure out how to get the points from the card to my
account. Any help?
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Re: Beauty Insider Points?
Hi @Anonymous, I'll send you a PM in just a moment to help! Always,
Danee
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Re: Hi! Please help me with this same problem!!
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Re: Rewards Bazaar
Hello @Anonymous, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Restock for Fenty Beauty Foundation 430/440 and Nars Powermatte Lip Pigment in Slow Ride
I have been stalking this foundation since it came out. I received a
notification email before when it restocked about a month and a half
ago. But by the time I went to purchase, it was sold out liter...
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Re: Restock for Fenty Beauty Foundation 430/440 and Nars Powermatte Lip Pigment in Slow Ride
Hello @lala1001 , So sorry to see this. If you are still experiencing
issues with this, please give us a call at 1-877-SEPHORA
(1-877-737-4672) for assistance. Cheers, Richard
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Cant link my beauty insider card with my online account
Can you please help me to link my card with my online account?
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Re: Cant link my beauty insider card with my online account
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Canceled Order - no refund on gift card
Hi,Can you please look into this order for me? It was canceled. I paid
with a gift card. In the past, when an order was canceled, a credit was
on my online account. This time no credit and no refund t...
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Re: Canceled Order - no refund on gift card
Hello @CAcay , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Re: Canceled Order - no refund on gift card
@KatieBT Can you please help me with this? I waited on hold for 30
minutes and never got to talk to anyone. Thank you so much😀😀😀
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Does Sephora offer a price adjustment with e-receipt?
Spoiler (Highlight to read)I purchased a set that just went on sale and
I would prefer to not go through the hassle of returning it and re
purchasing. However I realized I lost the original receipt bu...
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Re: Does Sephora offer a price adjustment with e-receipt?
Hello @AoiSpring, We recommend reaching out to the store directly for
assistance with the adjustment! Cheers, Richard
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sale prices
Is it possible to get a price adjustment when you buy a product and it
goes on sale two days later?
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Re: sale prices
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Samples
I never receive my samples, I sometimes order online just because I love
trying new samples to purchase in the future. How can I get these?
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Re: Samples
Hello @OgRonB , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Adding Points from a recipt
I need help with figuring out how to get my points off a receipt, my
cashier messed up and told me to use the receipt to get my points i'm
just clueless on how to do that.
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Re: Adding Points from a recipt
Hello @VictoriaMauluci, So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
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Ordering
For the past few weeks I have had issues ordering from my computer. I
will put something in my cart but when I go to my cart it is empty.
Luckily it goes to my cart in the app but it's really inconven...
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Re: Ordering
Hello @lu18 , So sorry to see this. If you are still experiencing issues
with this, please send me a PM and I'd be happy to assist! Cheers,
Richard
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HOW DO I CANCEL AN ORDER??
My gift card was not applied to the total before the I placed the order.
I would like to cancel the order as it was only placed minutes ago.Thank
you
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Re: HOW DO I CANCEL AN ORDER??
Hello @Debh58 , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Samples
Hi just received my order today and I did not get my samples I had been
offered. I was looking forward to the perfume because I was hesitant to
buy the entire bottle and was excited to see it as a sam...
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Re: Samples
Hello @Joysssss , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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A struggle from start to finish
So I have never had any issues with Sephora until this recent order and
it has been such a nightmare that I am very much considering taking my
business to Ulta... It all started when I decided to make...
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Re: A struggle from start to finish
Hello @Xanika, So sorry to see this. If you are still experiencing
issues with this, please give us a call at 1-877-SEPHORA
(1-877-737-4672)! Cheers, Richard
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