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200,893 Posts
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@Aaliaa FYI-that lipstick is back up on the points perk....
@Aaliaa FYI-that lipstick is back up on the points perk. I would call
now and see if they can do something for you.
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Re: @Aaliaa FYI-that lipstick is back up on the points perk....
Unfortunately, it keeps coming in and out. If they are really out of
stock of this item, they need to have better control of the website it
keeps showing up, add to cart and it disappears. Very disappointed.
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Re: @Aaliaa FYI-that lipstick is back up on the points perk....
Nothing you need to apologize for! If only Sephora hadn't messed up my
order
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Re: Wrong 100 point Perk
I'm re-upping this hoping a moderator can help me.Aaliaa wrote:Hey Mods,
I placed an order last week (to get the Tom Ford lip point perk) and
when I got my order, I had the wrong item. I have called a...
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Broken Product
I bought the Sephora Luminizer to go, in Miss Sunshine. When I opened
the product, it came popping off and there was product in the cap and it
was not attached to the tube anymore. Is it possible for me to get a
replacement for this product?
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Re: Broken Product
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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order still pending
I placed an order on the 11th and its the 18th now and its still
pending. I'm a little concerned they haven't even charged my card yet.
This is my first time ordering online though so is this normal and im
freaking out over nothing???
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Re: order still pending
Hello @allydoug , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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Re: Why my order cancelled?!
Hello @Nonnejojo , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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Wrong Samples in Order
Recently I purchased a set of perfume, a smash box kit, and some
Clinique lipsticks. However, when I received my order none of the free
samples I added were correct. Hoping this could be fixed because...
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Re: Wrong Samples in Order
Hello @MeganLizz + @Anonymous , So sorry to see this. If you are still
experiencing issues with this, give us a call at 1-877-SEPHORA
(1-877-737-4672) for assistance. Cheers, Richard
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Order ##########received today and very disappointed wit...
Order######### received today and very disappointed with samples.
Received only 2 samples not 3 and neither are any of the ones I choose.
The goal was to try some new ones in seach of scents never use...
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Re: Didnt revieve my sephora box
Hello @Anonymous, So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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Why was my order cancelled?
MY order have been cancelled and my money are taken so what should I do?
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Re: Why was my order cancelled?
Hello @Nonnejojo , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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Foundation
hey so i wanna try out a couple different foundations and they dont
carry it in the near by sephora store is it okay if i order them and
return it which ever i didnt like? and is there a limit?
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Re: Foundation
Hello @wifey98 , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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order canceled for item out of stock
I placed an order on the 13th of December via express shipping and on
December 16th I was assured by the customer support team that I will
receive it on December 18th but today I got a message saying ...
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Re: order canceled for item out of stock
Hello @Anonymous, So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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My VIB Fresh Trial set was cancelled in order
I ordered a product so I could use one of the many codes I have to get a
VIB/ Rouge reward mini set. I received an email that the Fresh trial
set, item# 2019537 was out of stock. I spoke to a Sephora ...
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Re: My VIB Fresh Trial set was cancelled in order
Hello @CandyzDandy , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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Broken palette
just received my moschino palette and found out a shade is broken.. so
disapointed due to the fact it was my christmas gift (from me).
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Re: Broken palette
Hello @julianneRB , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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Loose powder everywhere!!
I was excited, just got my kvd 500p rewards from the mail. Unfortunately
saw this huge mess when I opened the box. I found the powder faced down,
and at this point semi-frozen powder mess at the botto...
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Re: Loose powder everywhere!!
Hello @peridoting , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Order cancellation
Can I have my last order cancelled? The reward was cancelled and I
ordered something I don't even want to recieve it
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Re: Order cancellation
Hello @imababymuffin , So sorry to see this. If you are still
experiencing issues with this, please give us a call at 1-877-SEPHORA
(1-877-737-4672) for assistance! Cheers, Richard
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VIB, never got a welcome kit or a card.
I've been VIB for over a year, and I wasn't aware of any perks until
lately, and I looked into it and I never got a VIB card or welcome kit?
I do most of my ordering online because of no sephora near me.
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Re: VIB, never got a welcome kit or a card.
Hello @sree204 , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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I didn’t get my points!
I went to Sephora yesterday and did not receive my points! I also still
have the receipt for the purchases as well.
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Re: I didn’t get my points!
Hello @miahashlee , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Play bonus points.
In addition to everything from my previous post I just noticed that my
50 bonus points were not added to my account with my purchase. I handed
the cashier the play bonus card with my purchase and did ...
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Re: Play bonus points.
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Replacement Got Canceled
My initial package got stolen so I called to get a replacement but the
replacement got canceled. I called Sephora and they said they can’t do
anything until one of the solutions team member contact me...
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Re: Replacement Got Canceled
Hello @bishurls , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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