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200,685 Posts
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Re: Merging accounts
Hi @Anonymous, I will send you a private message in just a moment to
help you with this. All my best, Megan
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Returns from APO?
hey! just moved overseas and got my first sephora order. unfortunately
one of the products was missing and the other will not workout. Anyone
ever returned from an apo? I went to print the label but it wouldn't let
me pick AP as the state.
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Re: Returns from APO?
Hi @NicoDeJaVu, I'm sorry that some of your products are not working
out! I'll send you a private message requesting a bit more information
from you so I may assist further. Thank you! - Laurie ------...
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Re: Returns from APO?
Spoiler (Highlight to read)Please help me out. I continue to try to
return this.Please help me out. I continue to try to return this.
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Re: Returns from APO?
Hello, laurie.Unfortunately the assistance has been extremely erratic
and impossible to make sense of. I was told I would receive a label by
mail? But just got an email today with a label saying the r...
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Re: Returns from APO?
Hi @NicoDeJaVu, I'm sorry that this has still not been resolved for you
and am sending you a private message now to help. All my best, Megan
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No Samples
Well... it finally happened to me. I did not receive any samples (even
just replacements) in my last order. Yes, I did pick three at checkout.
If someone from CS could help me out that would be great.
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1 Reply
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Re: No Samples
Hi @SchylarR, I'm so sorry to hear that samples were missing from your
recent order. I will send you a private message momentarily to help. All
my best, Megan
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UD Naked 4some set return/exchange
Hi, I bought the Urban Decay Naked 4some palette set when it came out. I
love them all... except for the Naked2 palette. Ive tried it a couple
times but it just hasn't worked out for me the way I hope...
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1 Reply
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Re: UD Naked 4some set return/exchange
Hi @Kaitlyn829, I apologize that because this palette was part of a set,
it cannot be returned or exchanged individually. All my best, Megan
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I have not received my December box
I have been waiting for my December sephora box, and I don't know what
is going on.
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Re: I have not received my December box
Hi @Anonymous, @juliehnguyen is right! Please keep an eye out for
tracking information if you have not yet received this via email and if
can assist you with anything else, please private message me for help.
All my best, Megan
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RE: I have not received my December box
I wouldn't worry too much @Anonymous. Sephora just started mailing out
the boxes and from Sephora Play FAQs, "All PLAY! by SEPHORA boxes will
arrive within a three to five day period around the 20th o...
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Broken Item
i recently purchased the hour glasses ambient lighting palette and one
of the powders completely fell out. not a cheap palette so was not
expecting that. however the other shades are usable. but not g...
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Re: Broken Item
Hi @rachel771, I'm sorry to hear about your experience and will send you
a private message in just a moment to help. All my best, Megan
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1 Reply
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Re: Birthday
Hi @Fia57, I apologize for any confusion and can confirm that error has
since been corrected. Please PM me if I can assist you with anything
else! Regards, Megan
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Broken Highlighter
I opened my Becca Highlighter (Champgne Pop) today and it was shattered,
sitting upside down in my makeup bag and broke. Is there anything I can
do to get a new one?
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Re: Broken Highlighter
@taymcgregor, Oh no! Please send me a PM with your order number and I'd
be happy to assist with this! Cheers, Richard
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take it back, theyre usually understanding about damaged...
take it back, theyre usually understanding about damaged makeup.
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Re: dissatisfied
Hi @momotheid, I'm glad to hear your issue was resolved. Please let me
know if you need further assistance. Warm Regards, Penelope
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RE: dissatisfied
You can go into a store at anytime and ask for samples. If there’s a
product I’m really interested in, that’s what I do. Usually, I do enough
homework on a product and will even watch a review or two ...
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Thank you for the kind reply and good suggestions!
Thank you for the kind reply and good suggestions!
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@darlyndar I seriously dont get the anger over .05 oz sam...
@darlyndar I seriously dont get the anger over .05 oz samples
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Re: @darlyndar I seriously dont get the anger over .05 oz sam...
@GG84 Girl....SAME!!!! Or the shipping. Calm down with all that.
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Unsuccessful authorization
Hello, On Sunday I placed an order, and I accidentally ordered two
orders of FRESH. I only wanted one order. I haven't yet received my
confirmation number. If I would, I would send it to you to see wh...
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Re: Unsuccessful authorization
Hi there @Breesant. The authorizations are only pending, and they will
be reversed back to your account within 1-7 business days, depending on
your financial institution.If you have additional questions, please send
me a message. xo, jamila
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Re: Unsuccessful authorization
Hello,thank you for responding back. I remember when I made that
accidentally purchase like two weeks ago, I quickly checked my bank
account to see if it went though and it did. My bank account had $6...
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Re: Unsuccessful authorization
Hi @Breesant, I'm so sorry to hear this! If you haven't been assisted
yet, please feel free to private message me so I can assist. Thank you.
🙂 Happy Holidays, ❤️ Raquel
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Re: Unsuccessful authorization
Hello,thank you for responding back. I already have 3 people that helped
me. I already send them an email but they haven't email me back yet. And
it's been a week now. So I hope I have better luck wit...
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Re: Unsuccessful authorization
Hello, Hello,thank you for responding back. I already have 3 people that
helped me. I already send them an email but they haven't email me back
yet. And it's been a week now. So I hope I have better l...
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Re: Unsuccessful authorization
Hi @Breesant. For your privacy we removed your email address. I will
send you a message now. You can access it by clicking the bell in the
right corner with the red notification button. xo, jamila
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1 Reply
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Re: Unsuccessful authorization
Hello,thank you for responding back. I already have 3 people that helped
me. I already send them an email but they haven't email me back yet. And
it's been a week now. So I hope I have better luck wit...
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What happened to my order?
I have free 2 day shipping and I’m a VIB member and I want to know why
or how my package is still not here and was lost??
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1 Reply
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Re: What happened to my order?
Hi @TF0907, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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Points not added
I purchased in store last week. The associate ask for my rewards card
and I gave it but my points doesn’t appear in my account. I still have
the receipt of the said transaction. Any idea how I will add the points
in my account?
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1 Reply
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Re: Points not added
Hi @chal1213, Please send me a private message with a copy of your
receipt and I will go ahead and add your BI points to your account. Stay
Gorgeous, Penelope
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