Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,290 Posts
Post | Hearts | Replies |
|---|---|---|
|
Beauty Insider Card Help
I purchased at Sephora store yesterday, the beauty insider points didn’t
update to my account. Anyone have the same experience?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Beauty Insider Card Help
Hello @Sj50312 , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Hi, yes, I now have two different sets of points: those t...
Hi, yes, I now have two different sets of points: those they tell me I
have at the store when they check my card and those I have online
because I ordered something from the site. No answer so far and no one
knows how to help!
0
0
| 0 Hearts |
0 Replies
|
|
I want to refund an e-gift card.
Hello!Can I refund an e-gift card? I bought it to myself but I could not
buy anything from the website. All of my orders were cancelled. I placed
the orders from Thailand. I put the US address for my ...
0
3
| 0 Hearts |
3 Replies
|
|
Re: I want to refund an e-gift card.
i @Anonymous, for assistance with your eGift Card, please contact
Sephora eGift Customer Support by phone at 866-286-1262, 8AM-12AM EST or
by email at SephoraGiftcardSupport@cashstar.com.
0
1
| 0 Hearts |
1 Reply
|
|
Re: I want to refund an e-gift card.
Hello Zanna,Thank you for your suggestion. I contacted them last week
and my problem was resolved. My eGift card was reissued and sent to my
cousin in the U.S. Good luckIsra
0
0
| 0 Hearts |
0 Replies
|
|
Re: I want to refund an e-gift card.
I don't want to waste 69$. I contacted Sephora by e-mail but I received
only auto-response e-mail. Are there anyone who can help me?
0
0
| 0 Hearts |
0 Replies
|
|
How do I get my age to show up?
I recently joined online and I would actually like my age to show up in
my public profile. My profile is completed, including my dob but I don't
see anywhere that I can access to make it part of my "p...
0
2
| 0 Hearts |
2 Replies
|
|
Re: How do I get my age to show up?
Hi @mynameisQueenC, at this time, client's ages are not publicly shown
but we will be happy to pass along your suggestion for future
consideration. Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
RE: Re: How do I get my age to show up?
I thought I had seen "age ranges" on reviews, but I may very well have
it mixed up with another cosmetic website. At the minimum, age ranges
would be incredibly helpful to allow your customers to see ...
0
0
| 0 Hearts |
0 Replies
|
|
When will Sephora restock ABH Sugar Glowkit?
I've been waiting forever for the Sugar glowkit to restock and not only
is it out of stock in my store but also online.When will it be in stock
so I can order it?
2
3
| 2 Hearts |
3 Replies
|
|
@Meliths the best thing to do is to put your email in the...
@Meliths the best thing to do is to put your email in the *notify me
when this item is in stock* section that way Sephora will send you an
email when its in!
0
2
| 0 Hearts |
2 Replies
|
|
Re: @Meliths the best thing to do is to put your email in the...
I have done that but it's been weeks (probably months actually, when i
first checked forever ago it was still out of stock) and so I'm just
wondering how much longer it will take!
0
1
| 0 Hearts |
1 Reply
|
|
Re: @Meliths the best thing to do is to put your email in the...
For anyone who is wondering, I checked today and it is in stock! I
finally ordered it, so check it out!
1
0
| 1 Hearts |
0 Replies
|
|
How can i change my birthday??
my brother made it January 1st 1800 as a prank when i made my account
sometime this year. my actual birthday is ************ i would really
like to change it but i can’t figure out how??
0
1
| 0 Hearts |
1 Reply
|
|
Re: How can i change my birthday??
Hello @Anonymous, Your birthday was corrected accordingly! Cheers,
Richard
0
0
| 0 Hearts |
0 Replies
|
|
cancellation
Hi can you please cancel my order which i placed about 10 minutes ago?
The order is still processing. Order number *********
0
1
| 0 Hearts |
1 Reply
|
|
Re: cancellation
Hello @sbadaloo , So sorry to see this. If you are still experiencing
issues with this, please give us a call at 1-877-SEPHORA
(1-877-737-4672) for assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Your basket is out of date. Please open your basket to update it.
unable to make my online purchase because of this message ^^
0
1
| 0 Hearts |
1 Reply
|
|
Re: Your basket is out of date. Please open your basket to update it.
Hello @natalash, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
1
0
| 1 Hearts |
0 Replies
|
|
Beauty Insider Points?
Before I made my Beauty Insider account online, I had the physical card.
I can’t seem to figure out how to get the points from the card to my
account. Any help?
0
3
| 0 Hearts |
3 Replies
|
|
Re: Beauty Insider Points?
Hi @Anonymous, I'll send you a PM in just a moment to help! Always,
Danee
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Hi! Please help me with this same problem!!
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
1 Reply
| |
|
Re: Rewards Bazaar
Hello @Anonymous, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Restock for Fenty Beauty Foundation 430/440 and Nars Powermatte Lip Pigment in Slow Ride
I have been stalking this foundation since it came out. I received a
notification email before when it restocked about a month and a half
ago. But by the time I went to purchase, it was sold out liter...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Restock for Fenty Beauty Foundation 430/440 and Nars Powermatte Lip Pigment in Slow Ride
Hello @lala1001 , So sorry to see this. If you are still experiencing
issues with this, please give us a call at 1-877-SEPHORA
(1-877-737-4672) for assistance. Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Cant link my beauty insider card with my online account
Can you please help me to link my card with my online account?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cant link my beauty insider card with my online account
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Canceled Order - no refund on gift card
Hi,Can you please look into this order for me? It was canceled. I paid
with a gift card. In the past, when an order was canceled, a credit was
on my online account. This time no credit and no refund t...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Canceled Order - no refund on gift card
Hello @CAcay , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Re: Canceled Order - no refund on gift card
@KatieBT Can you please help me with this? I waited on hold for 30
minutes and never got to talk to anyone. Thank you so much😀😀😀
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Does Sephora offer a price adjustment with e-receipt?
Spoiler (Highlight to read)I purchased a set that just went on sale and
I would prefer to not go through the hassle of returning it and re
purchasing. However I realized I lost the original receipt bu...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Does Sephora offer a price adjustment with e-receipt?
Hello @AoiSpring, We recommend reaching out to the store directly for
assistance with the adjustment! Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
sale prices
Is it possible to get a price adjustment when you buy a product and it
goes on sale two days later?
0
1
| 0 Hearts |
1 Reply
|
|
Re: sale prices
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Samples
I never receive my samples, I sometimes order online just because I love
trying new samples to purchase in the future. How can I get these?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Samples
Hello @OgRonB , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
