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201,101 Posts
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Broken Play Box Item in Dec box
I received a broken smashbox eyeshadow duo in my Sephora play box. did
anyone else receive a broken eye shadow? What is the replacement/credit
process?
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Re: Broken Play Box Item in Dec box
Hi @Anonymous, I'm so sorry about this! I'll take a quick look and will
send you a private message shortly after to assist. - Laurie
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Returns by mail
If I’m returning a couple of things from different orders, can I put
them all in one box or do they all have to be in separate boxes per
order? Also, can I return just a partial order, not the entire order?
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Re: Returns by mail
Hi @cindyvonlovely, If you're returning items from multiple orders, you
can place them all inside the same box. However, I highly recommend that
you separate the items in their own bags with the order...
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disappointed
I ordered somethitwo things online on the 12th and it shipped on the 18
and half of my order got cancelled since it was out of stock!!. so
unprofessional!!. what's the point to order before it's out o...
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Re: disappointed
Hi @Shopper1600, I'm so sorry about this! I'll take a few minutes to
review your order and will send you a private message shortly with more
information. - Laurie
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Missing Samples!
Just got my order and it’s missing all the samples:( I’ve had them
substitute samples before but never just not include them... even though
it’s small, it’s a big disappointment.
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RE: Missing Samples!
I know! My last 2-3 orders didn't have any samples at all in them! When
I actually get samples they are rarely what I requested too. It's really
frustrating!
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Totally agree. My order was also missing all the samples.
Totally agree. My order was also missing all the samples.
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Re: Totally agree. My order was also missing all the samples.
Hi @GingerSparkles I'm sorry to hear this! I'll send you a private
message shortly to assist. @Anonymous, I see that you've received
assistance in another post. Thank you so much for your patience! -
Laurie
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Is the tarte goal getters brush set available in stores?
I’m not sure how to check. Could someone please let me know?
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@Edenwoodman you click on the button that says "Find at a...
@Edenwoodman you click on the button that says "Find at a location near
me" and it will search for you
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So frustrated.
I ordered 250.00 worth of stuff and had ordered a metime sample bag. Got
an email saying they were out of what I ordered you would think that
they would substitute some kind of bag anything that they ...
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Re: So frustrated.
Hi @winny641, I'm so sorry to hear about your recent ordering
experience! I'm sending you a PM to assist you further. Always, Danee
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Re: So frustrated.
I also didn't receive a sample bag with my order. Very disappointing. I
understand it is a very busy time of the year for everyone but a big
store like Sephora should not be making promises they can't keep.
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trouble with basket.
Hi.I am trying to check out, but the basket doesn't want to let me
remove items i don't want. It keeps adding the same item when i refresh
the page. What can I do about this?
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Re: trouble with basket.
Hi @Anonymous, I'm so sorry to hear about this! Please try clearing your
cookies and/or using a different browser to see if this resolves the
issue. If the issue persists, please contact us via phone ...
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No free samples
I was really excited to receive my sephora package today, I ordered some
stuff for christmas presents and picked out 3 free samples. The 3
samples were not in the box. I am very disapointed because th...
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Re: No free samples
Hi @Mtini7, I'm sorry to hear your three complimentary samples were
missing from your package! I will send you a PM in just a moment to
assist you further. Always, Danee
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Re: Iink the card
Hi @Emma1019, I can assist you with this 🙂 I'm sending you a PM now.
Always, Danee
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Play Card points not credited
i made a purchase in a Boston store and used my play pass. It showed up
on the receipt. A day later no extra points. I asked the store staff
again. they scanned the card, told me it would take up to 4...
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Re: Play Card points not credited
Hi @AnjiBstn, I'm sorry to hear you were not credited the 50 points for
your PLAY! PASS! I'm going to send you a PM to assist you further.
Always, Danee
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Transferring Beauty Insider Points
I have two beauty insider cards that I found in my purse , they only
have the bar code and numbers on the back I want to transfer them into
my main account which I have a lot of points on . How do i transfer them
into one account ? Thank you
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Re: Transferring Beauty Insider Points
Hi @Lizzysg92, I will send you a PM for further assistance. Best, Zakiya
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Re: Transferring Beauty Insider Points
OMG could you send me some help on this too? My mom gave me her card and
told me if I could use the points to switch the account or join ours
together, and I have no idea how!!! Thank you so much! -A
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Samples missing
My order finally arrived today but all the samples were missing. 😞 How
can I get them? Thanks!
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Re: Samples missing
Hi @Anonymous, I'm sorry to hear your samples were missing from your
package! I'm going to send you a PM to help. Always, Danee
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WHERE IS MY ITEM!
I recently ordered a package with a couple things in it. I just opened
it and saw that my urban decay primer potion wasn’t in there but
everything else was.... please help.
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Re: WHERE IS MY ITEM!
Hi @mac7739, I'm sorry to hear your Urban Decay item was missing from
your package! I'll send you a PM to assist you further. Always, Danee
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fenty stunna restock
I called the Robson, Vancouver location and they said they might have
new products coming in, but unsure whether Stunna will be in the
restock.When does the restock come in today?
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Re: fenty stunna restock
Hi @ChristjJam, I'm sorry we don't have any information regarding the
shipments our Sephora stores receive. But I may suggest contacting your
local store again to see if they received this item! Always, Danee
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Fenty Foundation Shade 120
I was matched to the Fenty 120 at the store over a month ago. The store
did not have my shade and it has been out of stock ever since. I signed
up for email alert but I was just wondering if Sephora a...
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Adding points after purchase
I got Sephora stuff for Christmas from my boyfriend, I would just like
to add the points to my account. Please help! Thank you
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Re: Adding points after purchase
Hi @cvantich, We're so happy to hear you received a gift from Sephora!
Please send me a private message with a copy of the receipt and I will
manually add points to your Beauty Bank. Stay Gorgeous, Penelope
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how can I add points from a receipt?
how can I add points from a receipt? I received a gift and my boyfriend
gave me the receipt to add my points. It was bought during the 3X points
event. Can somebody tell me how it works please 🙂 thanks!!! Happy
Holidays!!!
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Re: how can I add points from a receipt?
Hi @charlie111, Please send me a private message with a copy of the
receipt and I will go ahead and manually add the points for you. Warm
Regards, Penelope
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