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201,103 Posts
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Re: Missing an item in play box
Hi @cmhi23, I'm so sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Happy Holidays, ❤️ Raquel
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Broken Product Return
Hello , I ordered the color pop super shock highlighter trio upc :
0192250000081as a gift. One of the highlighters is broken and I’m super
dissapointed this is the first colorpop product I’ve ever bou...
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1
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Re: Broken Product Return
Hi @Rlmarie, I'm so sorry to hear this! If you haven't been assisted
yet, please feel free to private message me your order number. Thank
you. 🙂 Happy Holidays, ❤️ Raquel
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transfer points
hey! i signed up using two different emails, and now both accounts have
points on them. is there any way i can transfer points all to one
account? thanks 🙂
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Re: transfer points
Hi @alyssxc, I'll be sending you a private message shortly to assist. 🙂
Happy Holidays, ❤️ Raquel
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Re: transfer points
Hi @Anonymous, I will send you a private message so that I can help you
with this. Best Wishes, Janean
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Re: RE: Re: transfer points
Hi @lmdus, I just sent you a private message to help! All my best, Megan
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Re: RE: Re: transfer points
i have the same issue i need to transfer my points from another
accountMagda2911 wrote:Hi I have the same problem what can i do
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Re: transfer points
Hi I have the same problem where i accidentally made two accounts and i
want to transfer my points, can you help me please! thank you!
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Re: transfer points
Hi @Alurr, I can see that @DaneeBT sent you a private message to help
you with this! All my best, Megan
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Boxing Day Order Cancelled
Hi there, Placed an order around 10:35AM EST this morning, received a
confirmation email (#8417149687) only to receive a notice of
cancellation around 3:50PM. Apparently my payment didn't go through. ...
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2017 HOLIDAY REWARD CARD???
Will there be the Holiday Reward Card this for BI, VIB & Rogue members?
I was disappointed that I didn't get mine last year and was told that it
was because my account was not subscribed to promotiona...
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Re: 2017 HOLIDAY REWARD CARD???
I didn’t get mine either and I get promotional emails twice a day.:( so
disappointed, I thought Sephora isn’t doing it this year.
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Re: 2017 HOLIDAY REWARD CARD???
Hi @Anonymous, I regret to inform you that our 2017 Reward has ended.
Please feel free to private message me if you have any questions. Thank
you. 🙂 Happy Holidays, ❤️ Raquel
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RE: 2017 HOLIDAY REWARD CARD???
Both you and @lidianams can you the code 2017REWARD for an online
purchase. This is a one-time use code per account so if you want to
purchase something in stores (either Sephora or SiJCP), I'd recomm...
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Shipping Delays
I made an order online about 2 weeks ago and was guaranteed delivery by
christmas. I hoped for a faster delivery because I do have rouge status
but I understood there would be delays. I received an em...
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Gift Card
My sister lives out of town with no store near to her. Shee is wanting
to purchase a gift card for a secret santa gift but would need it right
after online purchase. How would this be done since there would be no
physical card after purchase?
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1 Reply
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Re: Gift Card
Hi @Anonymous, We're very sorry for the delayed response. She could
purchase a e gift card that can be emailed to her directly and she could
print it off. I hope this helps! Best Wishes, Janean
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Can I have a Free 45 min makeover with my sephora gift card?
I am honestly very confused. I recently received a 50$ Sephora gift card
for christmas, and I was informed it apparently came with the 45 minute
makeover? But when I went online to search it up, I rea...
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You don't have to buy the exact things they use (though i...
You don't have to buy the exact things they use (though if they do their
job well you'll probably want to). You just need to spend that much
during your visit.
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Christmas Orders
According to the Holiday Shipping Details, all 3-Day Shipping orders
placed by 12.20.17 at 3pm PST would arrive by Christmas Eve, however,
both of my orders placed on 12.18.17 3pm PST are showing an E...
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1 Reply
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Re: Christmas Orders
Hi @marissamei, We're very sorry if your order is experiencing a delay.
If you still need assistance with this, please send me or any moderators
a private message with your order number. Thank you. Best Wishes, Janean
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Where did the reviews go??
Am I crazy or has the new app version made them disappear?? Why can’t
you read reviews anymore? It shows that a product HAS reviews, yet when
you click on said product, the reviews are no where to be ...
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Re: Where did the reviews go??
Hi @Anonymous, I am very sorry about that! I do know that sometimes it
takes a minute for the reviews to load. If you continue to experience
these issues, I suggest re installing the app. Thanks! Best Wishes,
Janean
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Hi i will like to know why my December box is different from others
beauty box monthly subscription
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Re: Hi i will like to know why my December box is different from others
Hi @rosyv, Boxes vary based on your Play Profile. Thank you. Best
Wishes, Janean
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what’s the Sephora costumer service Email??
What email address do you write an inquiry to ? The space provided in
the contact us is not enough room.
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1 Reply
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Re: what’s the Sephora costumer service Email??
Hi @Anonymous, I apologize that the maximum character limit per message
on the Contact Us page is 1,000 characters. I'm happy to assist through
this channel with any issues you may be experiencing. Pl...
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VIB status
My mom recently paid 13$ for my status to be updated to VIB but my app
says I need to pay/spend 13$ until I'm VIB so I was wondering how to fix
it or check it
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Re: VIB status
Hi @Anonymous, I'll take a quick look at your account and will send you
a private message with more information shortly after. Thanks for your
patience! - Laurie
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