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200,408 Posts
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Re: RE: 3rd order, 0 samples!
Hi @Anonymous, I'm sorry to hear this! I'll send you a private message
shortly to assist. - Laurie
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survey
where are the customer surveys to rate service/stores? I logged on to
give a shout out to Frances and Jason at Santa Anita. I cannot find any
surveys or place to compliment service.CindiSanGabriel
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Re: survey
Hi @Anonymous, I would be happy to forward this for you! I sent you a
private message just now regarding this. Please check your inbox when
you can. 🙂 Beauty On, Mali
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Re: survey
Hi @Anonymous, I can certainly assist! Please check your private
messages at your earliest convenience. 🙂 - Laurie
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Consistent Shipping Issues and No Samples
I have two orders from November 21st that haven't shipped. I also have
an order from December 5th that hasn't shipped. In addition to these
three issues, when I get my packages, there are no samples. ...
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Re: Consistent Shipping Issues and No Samples
Hi @cubangal, I will send you a private message in just a moment to
help. All my best, Megan
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Re: Consistent Shipping Issues and No Samples
I also got no samples 😞I understand it’s a freebie, and let it go when
samples get swapped out. But I’m pretty disappointed to get no samples
at all. I just put a $200+ order in today - Hope this gets resolved!
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All the free items in the order are missing
I recently ordered some products from Sephora. By the time I received
the package, not only all the samples were missing, but also a Sephora
2017 reward was not there. But on the webpage, it says that...
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Re: All the free items in the order are missing
Hi @Sijinyan, I'm sorry that your recent order did not include samples!
I'll send you a private message shortly to assist. Also, the "2017
Reward" is the $20 off $50 discount you received using the co...
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Number of egift cards
How many egift cards can I redeem in stores? I had received a lot of
gift cards but they are in small amounts,
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Re: Number of egift cards
Hi @twinabi, I am not sure that there is a limit. I suggest contacting
the store directly for more information. Thanks! Best Wishes, Janean
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Re: Am I the only..
Hi @LilyRock, @GanjaJane, @Luvstravel, our apologies for the delayed
response. If you still need assistance with this, please give us a call
at 1-877-SEPHORA. Thank you!
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Re: Am I the only..
Thank for the reply but I find it futile. The samples I ordered I can't
get at my local Sephora inside JC Penny and my items weren't damaged
badly without some minor recovery done on my part: the hool...
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RE: Am I the only..
I just received my order I made on Dec6 2017 yesterday. None of the
samples in there, box arrived opened, hoola bronzer open with contents
kicking around in box along with my other items; items just t...
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1 Reply
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It's a little disappointing because you would expect them...
It's a little disappointing because you would expect them to be in your
order, I hope they fix this issue soon..
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No. There is a forum full of frustrated customers here. Y...
No. There is a forum full of frustrated customers here. You would think
after so many complaints they would have fixed this problem by now. It's
been going on for about two weeks.
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1 Reply
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Thought I was the only one.. Hope they fix this issue..
Thought I was the only one.. Hope they fix this issue..
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online credit
Where do I see my online credit that I was promised on the phone by
customer service?
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Re: online credit
Hi @hoopgirl It should automatically apply to your order as a payment
method when you are going through checkout.
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MISSING ITEM
The order i placed arrived yesterday but I am missing an item. I
purchased 3 stila liquid eyeliners and 1 highlighter blush, however I am
missing one of the liquid eyeliners. I contacted customer supp...
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Re: MISSING ITEM
Hi @elisabetta Oh no! If you still need help with this, please give us a
call at 1-877-SEPHORA for immediate assistance.
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RE: MISSING ITEM
Hey @elisabetta, is the missing item listed on the shipping invoice? If
it is not, it is likely that it shipped separately. You can check this
in the Recent Orders page of your account. If it is liste...
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Sephora Holiday Gift Card
Hello, I never got an email or notification from Sephora about my
holiday gift card at the end of the year and I missed the dates to use
it :(. Was there a glitch on the system?
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1 Reply
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Re: Sephora Holiday Gift Card
Hi @AshleyCity Sorry to hear that you didn't receive the email. If you
still need assistance with this, please PM me.
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Delete Reviews
Hi there! I was looking back on my past reviews, and I was hoping to
have the Giorgio Armani and Hourglass reviews removed. I’ve re-tried the
GA foundation, and no longer have those issues with the pr...
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1 Reply
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Re: Delete Reviews
Hi @vanessafriesen Sorry for the delay in our reply! I have removed
those reviews for you and they should come down within 24 hours.
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how to redeem points with a receipt
im on vacation and bought some makeup but i forgot to give them my card.
can i still add the points if i have the receipt
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Re: how to redeem points with a receipt
Hi @Anonymous, I will send you a private message so that I can help you
with this. Best Wishes, Janean
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1 Reply
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Re: how to redeem points with a receipt
@raegan251 If you still need assistance with this, please send me a PM
with a picture of the receipt.
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1 Reply
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Re: Samples
@caway I'm so sorry to hear that you didn't receive samples with your
order. If you still need assistance with this, please send me a PM with
your order number.
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Missing samples
I didn’t get ANY samples with my order, AGAIN. This is the second time
in a row!! They always read as “shipped” online but when the box comes
the invoice does not list any samples and I don’t get any.
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Re: Missing samples
Hi @vivianh I'm so sorry to hear that you didn't receive samples with
your order. If you still need assistance with this, please send me a PM
with your order number.
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