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200,911 Posts
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Combining gift cards??
I have a couple e-gift cards that have only small balances on them. Is
there a way to combine them onto one card?? I'm asking because online
only accepts one gift card per purchase.
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Re: Combining gift cards??
Hi @Anonymous, @juliehnguyen is right! Please contact Customer Service
by phone, email or via Facebook or Twitter for assistance with this.
Most gift cards can be combined and we look forward to assisting you
with this. All my best, Megan
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RE: Combining gift cards??
You can call CS at 1(877)SEPHORA and they will help you combine your
egift cards @Anonymous.
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Foundation
Hi, I used to use foundation a lot and now I have like 6 bottles that
just sit at my makeup desk. They all seem to pale for me which is
strange because I’m pretty pale. I need help choosing a BB cream...
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Re: Foundation
Hi @Casideegonzales, I recommend checking out Sephora.com/color-iq to
get started and also, taking a look at the Complexion Club group by
clicking here:
https://community.sephora.com/t5/Complexion-Club/bd-p/complexion-perfection.
All my best, Megan
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I wanna ask about points, i had 79 when i bought something had 36 value my points became 17 only !!!
It supposed would be 117 !!
does anyone have the same situation?!
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Re: I wanna ask about points, i had 79 when i bought something had 36 value my points became 17 only !!! It supposed would be 117 !!
Hi @ReemaUS, I'm so sorry for any confusion and can confirm that because
you recently redeemed a 100 point reward, your Beauty Bank balance was
reduced to 17 points total. Please PM me if I can help you with anything
else. All my best, Megan
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How can I add my beauty insider points ?
I went to Sephora and the guy asked for my phone number to put thepoints
but I checked and he didn’t add the points , so I’m wondering how can
Iadd my points on my account ? Help fast because my vib expires next
week !
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RE: How can I add my beauty insider points ?
You can always call CS at 1(877)SEPHORA for immediate assistance
@addy15.
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25Delights and samples missing
Hi. I made an order online and selected the atelier cologne for the
25delights promo and i did not receive it with my order and I did not
receive any samples at all either. Please advise.
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Re: 25Delights and samples missing
Hi @hollz14, I am sending you a message right now to help. All my best,
Megan
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Didn't Receive 3x Points for Order
I received points, but not 3x the points like Sephora is advertising,
and it says that it's supposed to go until the 25th. Anyone else having
this issue?
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Re: Didn't Receive 3x Points for Order
Hi @AnneSteph, Please PM me if you still do not see your points! All my
best, Megan
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RE: Didn't Receive 3x Points for Order
This happened to me the other day, but when I logged on 24 hrs later,
the points were there.
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Linking VIB card to Online account
How do I link my VIB card to my online account so my online purchases
rack up points?
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Re: Linking VIB card to Online account
Hi @Anonymous, I'm glad to see that one of our customer service
representatives was able to assist you with this and please PM me if you
need help with anything else. All my best, Megan
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someone used my points
hello, i just checked my account balance and realized someone has used
my points. i use to have over 2000 points and have discovered i only
have 800 something points now. I did not use any of my point...
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Re: someone used my points
Hi @tkj93, I will send you a private message to help with this. All my
best, Megan
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Samples in store
I have extremely sensitive and red skin, I have recently been
researching the cicapair tiger grass cream and serum that have great
reviews on your website. I went into the north point mall store in At...
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Re: Samples in store
Hi @KStu1234, This sounds disappointing and I will be sending you a
private message in just a moment to help. All my best, Megan
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Poor Service
Since you asked about my last purchase, I am going to tell you how
unhappy I was with my visit to your store in East Lansing, MI. I was on
the floor trying to find the product that I wanted when a snu...
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Re: Poor Service
Hi @Anonymous, I'm sorry to hear about your experience and am sending
you a private message right now. All my best, Megan
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RE: Poor Service
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Sephora website
For the last month, I've been having problems with the sephora website.
Every few minutes, anything I click on with give me a Bad Request
warning and the page won't load. I've had the page become inac...
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Sephora CXL my order when the items are in stock
I don't understand why was my ordered cancelled . I received an email
saying my items are out of stock however I just checked the website and
they are in stock. I wonder if it is because I used their ...
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Re: Sephora CXL my order when the items are in stock
@PattySN and @cainan I'm so sorry to hear that your orders were
cancelled. If you haven't already, please give us a call at
1-877-SEPHORA for immediate assistance.
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Re: Sephora CXL my order when the items are in stock
The help I got was “your item was out of stock for a second so we
cancelled the order, even though it was immediately in stock after we
cancelled it. Order the item again!” Of course the beauty inside...
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Redeem points from receipt
I shopped at Sephora today and wasn’t asked for my email or phone
number. Is there a way I can add the points with the receipt?
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I received a damaged and tried to reach Customer Service, but still don't get an answer.
I sent an email to customerservice@sephora.com 2 days ago about an item
that arrived damaged. Until this very moment I still don't have an
answer. This was the original mail: Hi, My order did arrived....
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Re: I received a damaged and tried to reach Customer Service, but still don't get an answer.
Hi @michiegarcia Oh no! If you still need help with this, please give us
a call at 1-877-SEPHORA for immediate assistance.
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Missing/Damaged Samples
Hi,I ordered some items online that ended up being over $50, so I tossed
in a promo code for one of the sample makeup bags (the Mid-Season
sampler, I believe) and was so excited to be trying out the s...
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Re: Missing/Damaged Samples
It's supposed to be like that. You have to pull it open and reattach it
the other way around. The end with the writing is the cap and doubles as
the handle. 🙂
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Re: Missing/Damaged Samples
Oh noo!! I found it but I feel so dumb haha. Thank you so much for
letting me know! 😀
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Delete review of Dolce & Gabbana Light Blue Intense gift set
Hey there, I recently submitted a review of the Dolce & Gabbana Light
Blue Intense gift set that isn't active or officially posted yet. I
would like very much to delete the pending review. Thank you very much!
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Re: Delete review of Dolce & Gabbana Light Blue Intense gift set
Hi @IchiIzzaro Sorry for the delayed reply! I have removed it for you
and it should be removed from our site within 24 hours.
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Another return question, very specific. TY in advance!
I have a drybar set I received as a gift. I would like to return it for
a gift card not store credit, and I do have the receipt. I do not want
it to go back to orig payment because its my boyfriends c...
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RE: Another return question, very specific. TY in advance!
Thank you ladies for your responses. One more quick question, Can Sales
Associates use said store credit in store to place an online order for
us? There has to be a work around this. I mean I am giving them ALL the
monies back, what’s the difference?
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