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200,685 Posts
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Re: I overnight shipped something and recieved something completely different!
Hi @Disneymau5 I'm so sorry to hear that you received the incorrect
item. If you haven't already, please give us a call at 1-877-SEPHORA so
we can assist you with this.
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@Disneymau5 is there a store near you or where you'll be?...
@Disneymau5 is there a store near you or where you'll be? You can
exchange it provided they have the gift ser u want in stock.
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Re: @Disneymau5 is there a store near you or where you'll be?...
There is! I hope I can, I just don't want the employees at Sephora to
look at me like I'm crazy trying to return something completely random
they shipped me in exchange for what I had actually ordered
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Call customer service before you go 1-877 Sephora and hav...
Call customer service before you go 1-877 Sephora and have them put a
ote in your file #Disneynau5
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Re: Call customer service before you go 1-877 Sephora and hav...
Update: They responded pretty quickly and overnight shipped me the
correct order to a relative's address where I was staying at. They were
super helpful actually! Thanks for your help on here too! I have
regained my faith in Sephora 🙂
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Missing before christmas
Hi there! I've never shopped online with sephora before and now i don't
think i want to ever again, I thought there would be more benefit to
shopping online and having my gifts sent straight to my hou...
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Re: Missing before christmas
Hi @soilmate, I'm sorry to hear about this! If you have not yet received
assistance, please send me a PM with your order number so that I may
assist you further. Bisous, Sian
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Lost exclusive scent certificate
Hi, I think I lost the hard copy of the certificate but I was able to
take a picture of it last month in case I lose it. What do you know, now
I can’t find it. Is there anyway I can redeem it? I have ...
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1 Reply
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Re: Lost exclusive scent certificate
Hi @Anonymous, If you have not yet received assistance for this, please
send me a PM with your order number so that I can assist you further 🙂
Bisous, Sian
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Purchasing out of stock items
I have been purchasing gifts, and for myself since Black Friday. This
situation has happened to me a few times. It says an item is in stock
and I order it. My order may be pending for a few days. Then...
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4 Replies
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Re: Purchasing out of stock items
Hi @nscott and @Anonymous I'm sorry to hear about your order
experiences. If you still need help with this, please give us a call at
1-877-SEPHORA for immediate assistance.
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1 Reply
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RE: Re: Purchasing out of stock items
Thanks-but after two attempts I finally ordered it from QVC. I'm just
not a Rouge there.
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Re: Purchasing out of stock items
Wish I could help, but unfortunately I have the same problem, and I
can't even say that my order is correct. (Usually, not always.) I'm
still mad about the samples, only because it's terribly bad busi...
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RE: Re: Purchasing out of stock items
Thank you for your quick reply. At least I'm not the only one.
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Wrong samples received and I'm pissed
This is ridiculous. With all the technology we have today you seriously
can't tell me that the samples are not available? Instead of sending the
wrong ones? Why not contact us and ask if there is a di...
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1 Reply
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Re: Wrong samples received and I'm pissed
Hi @Anonymous, I'm very sorry to hear about this experience. If you have
not yet received assistance, please send me a PM so that I may assist
you further. Bisous, Sian
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1 Reply
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Re: Huda Beauty foundation locations
Hi @jojorod, Please enter you zip code on the store locator feature on
the product page to be informed of which stores near you carry the Huda
Beauty foundation. Please send me a private message if you need further
assistance. Warm Regards, Penelope
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Price adjustment
Hello, I made an online purchase of the Beauty Blender set on Dec 4 for
$49. Now that item is on sale for $35. Would I get the price adjustment?
Thank you.
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1 Reply
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Re: Price adjustment
Hi @paperPunn, I removed your order number from your post for security
purposes. I will send you a PM shortly. Bisous, Sian
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Broken eyeshadow palette
Hello, I literally just received my Huda Beauy Desert Dusk Eyeshadow
Palette from the UPS 3 minutes ago and discovered that the eyeshadow
"blazing" was completely broken. Is there any way I can receiv...
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1 Reply
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Re: Broken eyeshadow palette
Hi @Carliuxx, So sorry to hear about this! If you have not already been
assisted, can you please send me a PM with your order number? Bisous,
Sian
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VIB ROUGE
I unlocked VIB ROUGE today in store, but I wasn’t given a new card. Not
sure it I was supposed to have gotten one?
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1 Reply
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Re: VIB ROUGE
Hi @Deanne99, Congrats on your new Rouge status! I'm sorry to hear that
the store did not issue you a new Rouge card. If you still need help
with this, can you please send me a PM? Bisous, Sian
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Did not receive samples
Hello,I just want to start off by say that this is my first time
shopping here and I love the products that I receive. However, I was a
little disappointed that I did not receive one out of two of my ...
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1 Reply
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Re: Did not receive samples
Hi @Phiyenv, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Gift Card Order Still Processing?
I bought a gift card on 12/6 and it said the order would be processed in
1-2 days. It's been 7 business days now and it's still "In Process." I
already contacted Cashstar and my question still isn't a...
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1 Reply
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Re: Gift Card Order Still Processing?
Hi @Anonymous, I'm sorry to hear about this experience! If you would
still like assistance with this, please send me or another mod a PM.
Bisous, Sian
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HELP
I just purchased an order online and my delux sample arrived shattered.
I dont live anywhere with a sephora and I've emailed customer support to
no response. What do i do
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1 Reply
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Re: HELP
Oh no! Sorry to hear this @emdizzledo! If you have not yet received
assistance, please send myself or another mod a PM with your order
number so that we can further assist. Alternatively, feel free to call
us at 1-877-SEPHORA. Bisous, Sian
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NO SAMPLES IN MY ORDER
Just received my package and I did not see any of the three samples I
chose during checkout. I've ordered before and was received my samples.
This is the first time I have not received it. What can I do?!
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1 Reply
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Re: NO SAMPLES IN MY ORDER
Hi @TinaMach, Sorry to hear about this! If you have not yet received
assistance, please send myself or another mod a PM with your order
number. For faster assistance, please call us at 1-877-SEPHORA. Bisous,
Sian
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Missing Samples
Hello,I received an order and a did not receive any samples with my
order. This is the second time this has happened. The first time I
understand things happen. However, this is the second time this year and
was wondering what can be done. Thank you,
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Re: Missing Samples
Hi @KP222, Sorry to hear about your experience! If you have not yet
received assistance, please send myself or another mod a PM. For faster
service, please call us at 1-877-SEPHORA. Thank you! Bisous, Sian
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Re: Missing Samples
Same thing happened to me! First box and two products were missing and
I'm seriously pissed about it. Try Ipsy, I've never had an issue with
them!
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Rated Number One????
What a joke. I heard Sephora is rated number one for their play box. I
guarantee they paid people to say that. After getting booted out of
registering my payment method TWICE, I finally was able to su...
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1 Reply
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Re: Rated Number One????
Hi @ktm615, I'm really sorry to hear about your experience with PLAY. If
you have not yet received assistance, please send myself or another mod
a PM so we may assist you further. Bisous, Sian
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What is up with your app?
It doesn't matter what I do to the picture, it always says the picture
is too big for the app. I have everything set as low as it will go. But
the app still says the photo is too large even when the p...
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1 Reply
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Re: What is up with your app?
Hi @Mysticnox, I'm sorry to hear about this! I'd love to try and assist
you further. Can you please send me a PM with more details about this
issue? Bisous, Sian
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Cancelling Pending Order?
I ordered Benefit Dandelion Twinkle Highlighter twenty minutes ago for a
friend's Christmas gift but I realized I ordered the blush instead! The
order is currently still pending, is there anyway to cancel it ? Thanks
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