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200,608 Posts
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Still Processing with Flash Shipping + Point Perk Cancellation
I placed an online order on Wednesday, December 13, and it's still
processing. I have flash shipping so when I placed the order, it said I
would receive it by the 18th. Since that's tomorrow and I hav...
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Re: Still Processing with Flash Shipping + Point Perk Cancellation
Hi @silvermoon87 I'm sorry to hear about your experience. If you still
need assistance with this, please send me a PM with your order number.
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Missing item in order
My box came in but 1 item is missing. Its the urban decay eyebrow
pencil. Everything is on the and the invoice says items that show can be
shipped separately but I've waited about a week now and still...
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Re: Missing item in order
Hi @Anonymous Oh no! If you still need help with this, please give us a
call at 1-877-SEPHORA for immediate assistance.
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@Hoped13 I suggest calling customer service and letting t...
@Anonymous I suggest calling customer service and letting them know that
the item is missing. It seems that they have been having this issue alot
lately. Im sure they can help!!
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Missing products in online order
Hi, I recently made an online order on sephora.com and when I received
my order the 3 free samples I had selected were missing. There weren't
even substitutions. I used an online promo code, but was a...
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Re: Missing products in online order
Hi @Drobyn117, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Unable to See Beauty Insider Points!
When I use my beauty insider card in store, I’ve been told I have over
300 points, but when I log in online, it says I have 0 points. I’ve
suspected this is because my beauty insider card is linked to...
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Re: Unable to See Beauty Insider Points!
Hi @laurengayle If you still need assistance with this, please send me a
PM with your Beauty Insider card number.
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Missing free samples
For the last two packages I ordered I did not receive the free samples
that I had selected. If they are not going to be sent anyway, why bother
having the option? Am I ever going to get them or should I stop
trying?thanks,jess
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Re: Missing free samples
Hi @Anonymous I'm sorry to hear that you didn't receive samples. If you
still need assistance with this, please send me a PM with your order
numbers.
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Are the Sephora Favorites Lashtash kit and the Give Me More Lip kits still available?
In my recently loved list this morning I saw that the give me more lip
kit was currently available. I searched it on the search bar and
searched the name in many different variations and nothing came ...
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Re: Are the Sephora Favorites Lashtash kit and the Give Me More Lip kits still available?
Hi @JenEFour Sorry! We are out of those sets. I'd recommend checking
your local store.
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NO SAMPLES!
I just now recieved my order and there was no samples! with my two
previous orders i did get my 3 samples, not the ones i picked, but at
least i got some. This time i didn't get any!
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Re: NO SAMPLES!
Hi @skullgirl10, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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unsuccessful authorisation
can you help me with orde status: unsuccessful authorisation? and i
didn't receive an email about that issue..
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Re: unsuccessful authorisation
Hi @Loluo89, I am sorry to hear this! If you have not been assisted with
this, please send me a PM for further assistance. Best, Zakiya
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No Samples with order
I received my order yesterday and there were no samples! I selected
three free samples during the online checkout, but not even one arrived
with my order. Has anyone experienced this issue? As a new B...
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Re: No Samples with order
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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no samples!!
hello sephora I am pretty upset because ive tried calling had been on
the line for over 45 minutes and finally someone answers me than hangs
up.. I was very excited of purchasing your tarte treasure b...
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Re: no samples!!
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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RE: no samples!!
@Anonymous are you close to a store? You can always go walk in and get
samples of almost anything.
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Samples
My order came in with only one sample ! And it wasn’t even 1 of the 3 I
chose. All my order confirmation emails showed the 3 samples I chose. 😞
I was hoping to try out some new perfumes before deciding to buy the
large sizes in the future.
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Re: Samples
Hi @Chelocean, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Missing samples?
Hi,I just received my sephora order today at my home but the box didnt
have my free 3 samples I selected during the checkout, I didnt get any
sample at all !!I was so excited to try those samples so I was
disappointed I didnt get any! 😞
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RE: Missing samples?
Yep, this is standard practice for me. Never receive the ones I picked,
or any replacements. They added points to my account once when I called,
the next times they said they would and didn't.
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Problems With Account after Merging
Hi, I recently merged an account from an old email address I used with
my current account. My beauty points were transferred, but everything
else from my new account was completely wiped. I don't care...
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Re: Problems With Account after Merging
Hi @GraceKemper, I'll send you a private message to assist you with
this. 🙂 Best, Mali
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This was already resolved via email since I didn't get a...
This was already resolved via email since I didn't get a response for a
week. Not sure what you did with the accounts now, hopefully they didn't
get mixed up again.
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Re: This was already resolved via email since I didn't get a...
@GraceKemper, I sent you a private message on Friday. I'll message you
again now. -Mali
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return question
So I got talked into buying a Becca setting powder .. and iv had it for
almost 3 weeks and I just can’t love it... I spent 40 dollars or so...
what do I do?
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Re: return question
Hi @hjackson, Since this was an in store purchase you will need to
contact the store directly for your options on a return or an exchange.
😉 Best, Mali
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You can get your money back within 60 days of purchase. A...
You can get your money back within 60 days of purchase. After 60 days
you will receieve a store credit.
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RE: return question
You can return it. Bring your receipt, if you don’t have your receipt
they can look up your transaction history linked to your VIB account. If
it’s passed 30 days they’ll do store credit. If you’re wi...
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Part of my order got cancelled for no apparent reason
I ordered some lip gloss and the NARS Laguna bronzer on December 4th
while away from home so I didn't open the box until yesterday (and
didn't have my computer set up until today). The lip gloss came ...
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Re: Part of my order got cancelled for no apparent reason
Hi @Anonymous, Sorry for the delay. If you still need assistance with
this please send me a private message. 🙂 Thanks! Best, Mali
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Same thing happened to me and I used my vib coupon. I cal...
Same thing happened to me and I used my vib coupon. I called customer
service and they placed an order for me with the discount from the
original order.
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how do i change my birthday on my profile?
I just made my account and subscribed to the beauty box but it says my
birthday is January 1st but it won't let me change it to my actual
birthday oct 17
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