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201,103 Posts
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Re: combining two beauty insider accounts
Hi @Anonymous, I'd be happy to link your accounts for you! I'll be
sending you a private message shortly to assist. 🙂 Best Regards, ❤️
Raquel
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Re: combining two beauty insider accounts
I would like help with this also! I called customer service and they
just hung up on me. Thank you,
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Re: combining two beauty insider accounts
Hello @ellnj, So sorry to see this. If you are still experiencing issues
with this, please send me a PM and I'd be happy to assist! Cheers,
Richard
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Whats going on with samples lately??
I recieved my order today which was awesome as always, but none of my
samples were included. They weren't even listed on the printed receipt
in the box, but when I check my order on here they show up....
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Re: Whats going on with samples lately??
Hello @pepper1321 , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Re: WEI products.
Hi @Missmonaya, The brand, WEI, is no longer sold at Sephora. You can
view our full list of brands here: Stay Gorgeous, Penelope
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Changing Play Box settings
How can I change my Play box options? In the last 4 months, I have
gotten hair products I can not use. Plus the items sent don't go with my
skin tone.
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Re: Changing Play Box settings
Hi @Ohnoro, You can update your PLAY! PROFILE here:
https://www.sephora.com/profile/MyAccount/Subscriptions Please keep in
mind that you may not receive an exact match when sent complexion
samples as ...
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Re: Changing Play Box settings
Hi @Ohnoro, I would update your profile settings for your Play!
subscription. 🙂 We try to send items as close to your profile as
possible. However, there is no guarantee we can send an exact match
ea...
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is there any way to get a December playbox still?
I signed up december 5/6 and thought I'd get a box. I wasn't notified
about being on a waiting list. however I also wasn't charged anything
yet and I emailed customer service and haven't heard anythin...
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Re: is there any way to get a December playbox still?
Hi @pistachiocreme, In order to have received December's PLAY! box, you
would have needed to sign up by 11/30. I'm sorry about that! Always,
Dane
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RE: is there any way to get a December playbox still?
You will probably start in January. I believe that I signed up in 08 or
09 and received a box for the following month. The boxes goes out on the
“10” of the month, so they might already have a count by the previous
month to send out out.
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Getting Rouge status
On my profile it says I have to spend a bit more to get to Rouge status
. Im almost there. Does it reset with the new year ? Or will my spending
so far count still count towards getting Rouge status?
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Re: Getting Rouge status
Hi @Briaragon, As others mentioned, your Year to Date Spend resets to $0
on January 1st. 😉 Best, Mali
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RE: Getting Rouge status
What the others said 😊 Frankly, at least to me, it's Rouge status is
worth it. Free 3 day shipping, special samples/ bonuses and first chance
at certain products. I usually spend at least $150 per month sooo... 😅
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RE: Getting Rouge status
Hey @Briaragon, Sephora resets everyone's account at the beginning of
each calendar year. You would have to spend the amount needed by
December 31st to qualify for Rouge. Just note that if you do qual...
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Payment failed yet I still got charged?
I recently attempted to order a product from your website. During
checkout I received a payment error message (re: check to make sure you
typed the cvn, expiration date, etc. in the fields correctly),...
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Re: Payment failed yet I still got charged?
Hi @marselene, our apologies for the delayed response. If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thank you!
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Re: Payment failed yet I still got charged?
I was wondering if you could help me as well? I went to place an order
last Thursday (December 21st) and received an error while trying to do
so (I assumed it was due to items selling out). Total was ...
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Stolen PLAY Box
my PLAY box has been stolen for the Second time within the past six
months. I wish Sephora could ship these in PLaIN brown box or wrapper so
no one can see it’s a PLAY box full of amazing samples!!!! ...
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Re: Stolen PLAY Box
Hi @EveDestruction, I'm sorry to hear you haven't received your December
PLAY! box! I'm going to send you a PM to assist you further. Always,
Danee
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Received the package today but has a missing item
I was very excited unboxing my order only to find outI'm missing the
item I was looking forward too rihanna's fenty beauty starlit
hyperglitzlipstick gravity. I was very disappointed and very unhappy 😞
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Re: Received the package today but has a missing item
Hi @Anonymous, I'm sorry to hear this item was missing from your
package! I'll send you a PM to assist you further. Always, Danee
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gift
hi, make a purchase but I forget to put the promo code for my gift, can
I do something to get my gift thanks
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Re: gift
Hi @rosamorado, Once an order has been placed, regretfully, we are
unable to modify it. I'm sorry about that! Always, Danee
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How to redeem points from in-store purchase?
I shopped in-store today but did not get asked for my beauty insider
information. Is it possible for me to get points in my account? I still
have my receipt.
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Re: How to redeem points from in-store purchase?
Hi @Hannadoodle, I'll send you a private message to assist you with
this. 🙂 Best, Mali
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beauty insider points
Family members who purchased for me were told that I could add the
points to my account with the receipt. Where do I go to do so?
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where's my play box????
recieved a notification that my play box was delivered but it was not in
my mail box!! I just spent an hour on hold with USPS and they gave me
the run around suggesting I go door to door and ask my ne...
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Re: where's my play box????
Hi @Anonymous, Oh no! I sincerely apologize about this. I'll be sending
you a private message shortly to assist. 🙂 Happy Holidays, ❤️ Raquel
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Return
I would like to return a foundation a purchased a few days ago how would
I go about this, and what are the stipulations
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Re: Return
Hi @Anonymous, I would contact the store directly for assistance with
this since it was an in store purchase. 😉 Best, Mali
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RE: Return
The stores will most likely let you return the foundation as long as you
have the receipt
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Missing an item in play box
I got my play box and I opened up the little instruction thing and I got
so excited to see the Laura mercier eye contour stick but it was missing
from the box 😞
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