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201,141 Posts
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Link my beuaty insider card with my online account?
Could someone please send me a link or something that will show me how
to link the number on my beauty insider card I got in-store today with
my online account I created tonight? Please and thank-you!
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link accounts
hi! while at a location i was checking out and a cast member told me
that the beauty insider card that i have isn't the card that is linked
to my account. The card has points from previous purchases. ...
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ORDER STATUS: UNSUCCESSFUL AUTHORIZATION
Hi,I've placed an order of $75.9 with my debit card on 18th Dec and
received a confirmation email and my bank account has been charged right
away. Now, I checked its status became unsuccessful authori...
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Why are the rewards bazaar always out of stock?!
It's absolutely impossible to get any products from the reward bazaar
that's over 500pts. I have well over 3,000 points and am tired of seeing
"out of stock" on anything that's worth getting. Only the...
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Ordered 12/20 for Christmas delivery order disappeared and gift card balance gone
I placed an order for Christmas gifts 12/20 that was supposed to be
delivered 12/23, used a Sephora gift card and Paypal for the remainder
of the balance. On 12/26 the package hadn't arrived so I chec...
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Please pass bi account information of the art id
Won’t let me add my card to the app?! Someone help please. Says ‘Please
pass bi account information of the art id‘ when I try..
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Mini makeover on receipt
I was in Sephora earlier today and was greeted by a lady I think Val who
was pleasant but the other lady with her was very pushy about opening a
jcpenny credit card and when I left I checked my receip...
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I just noticed 'mini makeover' was added to my receipt. I...
I just noticed 'mini makeover' was added to my receipt. I wasn't offered
one and didn't receive one. This seems to be a trend. Has anyone from
corporate addressed this in a forum? It seems that would ...
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RE: Mini makeover on receipt
Same thing happened to me when I became a Rouge member. It was never
offered or mention to me.
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my samples never came with my order
The samples are in my email order summary, but not on the packing slips
or boxes. Please help me out ~
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Re: my samples never came with my order
Hi @kashewws, Sorry to hear about this! If you haven't already been
assisted with this, please send me a PM with your order number 🙂
Bisous, Sian
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Can't check out with Paypal
Hello, I have 10 items in my basket and have been trying to checkout
with Paypal. Every time I try to confirm the payment, it brings me back
to my checkout basket on the Sephora website. There is no e...
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Re: Can't check out with Paypal
Hi @chescraft, Sorry to hear about this! Have you tried clearing your
cache and cookies or using an alternative browser? Bisous, Sian
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Play box damaged help
My Smashbox eyeshadow was smashed to pieces and it's all over the bag
too. please help.
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Re: Play box damaged help
Hi @wjudi72, I'm sorry to hear about this! If you haven't received
assistance yet, please send me a PM with your order number. I'd be happy
to help! Bisous, Sian
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dec 20 still no box!?!?
What’s going on with the boxes? How can I use the play pass for December
if I don’t get it in December???
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Re: dec 20 still no box!?!?
Hi @CassQ@bb73@vendica123, Sorry for any delays in receiving your PLAY
box! If you have not yet received assistance, please send me a PM with
your order number. I'd be happy to look into this for you! Bisous, Sian
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@CassQ you have until the end of January to use the play...
@CassQ you have until the end of January to use the play pass.
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Re: dec 20 still no box!?!?
Per PLAY FAQs, found here:
https://www.sephora.com/play-faqs?icid2=play_lp_faqs_leftnav_link most
boxes don't ship until around the 20th (which is today). You should
receive your box by the 25th. If y...
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Re: dec 20 still no box!?!?
I didn't get my box yet either and I just checked the shipping info-
it's not listed for me to receive it until December 26th☹️
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Re: dec 20 still no box!?!?
Dec 23 and still no box. Was planning on giving as a Christmas gift.
Very Dissapointing
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Sephora and Postmates
Had a courier service pick up a $900 order from Sephora. How can I add
this to my points?
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Re: Sephora and Postmates
Hi @PalomaFoster, I responded to another post you commented on, but if
you have not yet received assistance with this, please feel free to PM
me with your receipt and registered email address. I can a...
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Gift card not shipping
I ordered a gift card for my best friend on the 3rd and it was supposed
to be there on the 14th. She never got it and when i tracked my order it
said shipping date: processing and when i click view de...
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Re: Gift card not shipping
Hi @Anonymous, I'm really sorry to hear about this experience! If you
haven't received assistance with this, please send me a PM with your
registered email address so that I can look into this for you. Bisous,
Sian
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Points
How am I able to redeem points that weren’t given to me in the store??
She wasn’t able to pull up my account in the store. They always tell me
I’m able to add them online but I can’t find how.
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Re: Points
Hi @Mariajosebardi, If you haven't already received assistance for this,
please PM me a photo of your receipt 🙂 Bisous, Sian
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Would any mod please help regarding my Rewards Bazaar issue?
I got the KVD 3k point perk the day it went live and patiently waited. I
received my “reward” 3 days or so later with the eyeliner, saint mini
perfume intact, sinner spilled everywhere and no sunnies....
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Re: Would any mod please help regarding my Rewards Bazaar issue?
Hi @PalomaFoster, I've received your PM and am looking into this for you
🙂 Bisous, Sian
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and their 750 points one dropped on friday inatead of tue...
and their 750 points one dropped on friday inatead of tuesday/thursday.
i understand they had everyday rewards till xmas but figured thwy were
just 100 point items. so I missed out on trying to ge tthe 750. hope
they resolve your problem
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I didn’t receive the free samples with purchase on two of my orders
I have recently made two orders in the past two weeks and both I had
three free samples in my summary but when I received both packages
neither had the samples. I had initially ignored this thinking i...
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Re: I didn’t receive the free samples with purchase on two of my orders
Hi @Anonymous@91mel, Sorry about this experience! If you haven't
received assistance yet, please send me a PM with your order number(s).
Bisous, Sian
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Re: I didn’t receive the free samples with purchase on two of my orders
I received my order today and didn't receive my samples as well! I was
super excited to try some of them...
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Change my order.
I placed my order on December 22nd in a Sephora store because thy didn’t
had my Jade on a foundation and it is not a viable on the site neither
so I would like to change the shade, I already call cost...
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Re: Change my order.
Hi @GabyMCN, I've received your private message. I'll take a look
further and will respond to your private message shortly after. Thank
you! - Laurie
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Re: No samples
Hi @Livia1020@Anonymous, Sorry to hear about this! If you haven't
received assistance yet, can you please send me a PM with your order
number(s)? Bisous, Sian
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