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Post in Customer Support

Stolen PLAY Box

my PLAY box has been stolen for the Second time within the past six months. I wish Sephora could ship these in PLaIN brown box or wrapper so no one can see it’s a PLAY box full of amazing samples!!!! I wish you shipped it earlier instead of charging me at the beginning of the month and not shipping it for another 2-3 weeks. I get excited and then it gets stolen. Then it’s sold out. This happened on my birthday and Christmas this year! I live in a security building that is off the street I Never had a package stolen here in 20 years. Two days ago I received a plain brown box containing a different Sephora order (delivered by UPS). Yet my PLAY Box was stolen again. Grrrt

Re: Stolen PLAY Box

Hi @EveDestruction,

 

I'm sorry to hear you haven't received your December PLAY! box! I'm going to send you a PM to assist you further.

 

Always,

Danee

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