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200,501 Posts
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Re: Yes, you can take the receipt to a store or call Customer...
Hi @Anonymous, If you haven't been assisted yet, please feel free to
private message me a photo of your receipt so I can add the points to
your account. 🙂 Happy Holidays, ❤️ Raquel
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Faulty Order
My order did not go through but my card was charged twice and both of my
gift cards now say they have a balance of $0.00. No order confirmation
email and items remained in my cart and no explanation a...
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Re: Faulty Order
Hi @Emilyyy135, Oh no! I'm so sorry to hear this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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promo code SALEONSALE
Hi, I've tried numerous times to use this promo code for my order and
got the following message even though I'm logged into my beauty insider
account "must be logged into beauty insider account and pu...
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RE: promo code SALEONSALE
Did you make sure that the products in your basket are sale items
@Roxy1986? The code will not work on regular priced items.
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Ohh no I didn't! I had no idea the promotion only applied...
Ohh no I didn't! I had no idea the promotion only applied to sale items.
Makes sense though lol. Thanks so much for clarifying @juliehnguyen!
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Did not get my points.
Went to sephora and made a purchase today. But the points were not added
to my account. Is this because i used a gift card to complete my
purchase?
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Re: Did not get my points.
Hi @Kswiss111, Sorry to hear about this! If you haven't already received
assistance, please feel free to send me a PM with your registered email
address and a photo of your receipt 🙂 Bisous, Sian
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No tracking number
Hi, I ordered something exactly 7 days and it still says being processed
and there is no tracking number. I understand the holidays are busy, but
I was just curious onto why my package hasn’t come int...
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Re: No tracking number
Hi @Honeyb81, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Using Gift Cards
I used two gift cards to purchase my products online and didn’t use the
full amount. What happens with the remaining balance?
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Re: Using Gift Cards
Hi AshleyMarie1985, You can also check your gift card balance
here:https://www.sephora.com/giftcards
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No confirmation Email
I placed an order last night and still have not gotten a confirmation
email and in my orders it says I have no recent orders. Plus, my card
has already been charged. Does anyone know what to do?
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Re: No confirmation Email
Hi @Anonymous, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Received order and again no samples!!!!
I expect to receive my samples when I place an order this is the 4th or
5th time I have not received samples I pick the samples so I can try
different things out before I buy a full size and then if I...
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Re: Received order and again no samples!!!!
Hi there. So sorry about this @GothMom07. We're working to improve our
sample program. Please send me a private message with your order number.
xo, jamila
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STATUS: UNSUCCESSFUL AUTHORIZATION
Im so upset since date 18 december im ordering orders and status alwats
unsuccessful authorization.Before the day 18december everything was ok
.Im rouge i dont know what is problem i try 8times and st...
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Re: STATUS: UNSUCCESSFUL AUTHORIZATION
Hi there @Anonymous. So sorry about this. Please contact us at
1-877-SEPHORA for additional assistance. xo, jamila
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Scent-certificate lost
Hi, I lost my scent-certificate that I got through my deluxe sample
order and was wondering if you could help me?
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Price adjustment within 5 days - SALEONSALE?
Hello! I purchased two of the Sephora Dark Rainbow makeup bags from the
sale section just before Christmas, but they are now on sale for an
additional 20% off. It looks like one (The Overpacker, purch...
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Re: Price adjustment within 5 days - SALEONSALE?
Hi there @concreteroads. If these items were purchased in-store, then
you can contact the store directly. If they were purchased online, send
me a private message with your order number. xo, jamila
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Re: Wrong Address
Hi @jesspaiige, Please send me or any moderator a private message if you
still need assistance with this. For quicker assistance, please contact
us at 1-877-SEPHORA. Thank you. Best Wishes, Janean
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RE: Wrong Address
Once you get the tracking number, call the Rouge line. They can redirect
the package. I did the same thing and they helped me tremendously. You
have to act fast especially cause we have flash shipping...
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Re: how can I change my birthday???? Contacted customer service and had no luck... help !!!
Hi chinitacrys, I am sending you a message to help!
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beauty insider
so i just made an account online for the beauty insider card but i
already have a card with my phone number, can i link my online account
to the card i already have?
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Re: beauty insider
Hi leyvuh, I'll be glad to link up your accounts! I am sending you a
message to help.
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Re: beauty insider
Could you please help me as well! I have a physical card that contains
my points, but I can't link it to my online account so it's showing a
balance of 0 points online!Thank you!
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Re: beauty insider
Hi LuCat810, I will be glad to link up your accounts! I am sending you a
message to help.
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broken pallete
I received the SEPHORA COLLECTION PRO EYESHADOW PALLET and it came with
two shades broken can i still return it?
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Re: broken pallete
Hi @abbywegryn, I am very sorry that your palette arrived damaged. I am
going to send you a private message so that I can help you with this.
Thanks! Best Wishes, Janean
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RE: broken pallete
Yes just as long as you have it on your beauty insider purchase history.
However if you don’t you can always return it with a State ID.
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yes, its not your fault its broken, you can return anythi...
yes, especially sts not your fault its broken, you can return anything
aslong asyou have your reciept within a certain amount of days, or if
you have it in your transaction history
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Birthday gift
I just signed up for Sephora and my birthday is in January will I get a
free birthday gift soon?
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Re: Birthday gift
Hi omgitslizzyl, You can redeem the Beauty Insider Birthday gift during
your birthday month! You will be prompted to add it to a merchandise
order or you can pick up the gift during that time frame at...
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Return but exchange with cheaper price?
Hello to whomever reads this, So in the past I had purchase a starlit
powder by makeup forever that I thought was a blush highlight colour but
was actually a bronze because each powder pot had starlit...
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Re: Return but exchange with cheaper price?
Hi @Anonymous, I am sorry to hear this and I understand your confusion
about this. I will send you a PM for further assistance. Best, Zakiya
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