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linking account with VIB card
Hi I have an issue on combining my account with VIB card. When I signed
up this card in store, they put a wrong email address with incorrect
spelling. So I wanna combine this card with my account that I am using
right now.Thx
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Do you guys call every time your samples are wrong
I just got three packages since Thursday. Two of them had the wrong
samples and the third one had only one sample. The one sample is wrong.
At first I called every time so Sephora could be able to tel...
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Didn't receive free sample
Hi i just got the product I ordered in the mail today and only two out
of the three samples showed up. I was supposed to get a bite beauty lip
mask sample and it never showed. Were they out of stock?
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Re: Didn't receive free sample
Hi biancavs, I'm sorry to hear one of your samples was missing! I'm
going to send you a private message to assist you further. Always, Danee
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Remove Review
I reviewed the Kat Von D Saint Perfume without providing proper
disclosure. Can we please remove it so I can post a new one? I really
think the edit/remove option should be added to reviews.
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Missing samples
I'm not stressing about not receiving my samples but I did want it known
that it happened. I only received one sample between my last two
purchases and that sample wasn't even one of the ones I had pi...
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Re: Missing samples
Same here! Just got the order today and none of my samples are in the
package.Very disappointed
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Re: Missing samples
Hi Douhearthem2, I'm sorry to hear your complimentary samples were
missing from your past two online orders! I am going to send you a PM to
assist you further. Always, Danee
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Adding points after purchase
I went to Sephora a week ago and bought a brush cleaner. I was in a bit
of a rush that day and didn't realize that the worker didn't ask me
about my insider points. I thought I could just add them onl...
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Help! Pointssss
Spoiler (Highlight to read) I recently bought at sephora. When the lady
asked if I had beauty insider card I had said "no" and when she asked
"would you like to..." I said "no". It was to save me time...
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Re: Help! Pointssss
Hi @fanny18 I'm happy to help with this! I will PM you now for more
info.
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Virtual Artist
Where is the virtual artist app to try out items in the new app? All
links in the app for it do not work anymore. It used to work great. Did
not have all the available lipsticks in store or online but...
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Two rewards accounts
I have an online rewards card and I was given a different one when I
couldn't access the online one while in the store, so how do I transfer
the points from the card to my online account ?
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Re: Two rewards accounts
Phone them! This happened to me, too, a couple years ago. Their customer
support is lovely.
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Order in progress...
How long until my order is expected to ship out if I ordered yesterday
evening? There have been issues with other people over their pat mcgrath
lipstick orders being cancelled [don't want that to happ...
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fantastic customer support experience
i just wanted to share that i had a WONDERFUL experience with customer
service (via the phone) today after an unfortunate incident. i do not
want to go into details for the sake of privacy, but i also...
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Re: fantastic customer support experience
Hi @jemly, I'm so glad to hear this! I'd love to ensure that the
representative you spoke with receives credit for their excellent
service and will PM you shortly. All my best, Megan
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Re: fantastic customer support experience
Hi @MeganBT - I had a similar awesome experience and would LOVE to be
sure my wonderful associate gets proper recognition without having to
post details publicly (would like to keep some privacy like ...
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Unsuccessful Authorization
What does that mean?? I was wondering when my order was gonna ship and i
logged in only to see that and that all the products i have in my order
have "cancelled" written under it! What happened?
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Re: Unsuccessful Authorization
Hi Suetang, I'm going to look into this for you then send you a private
message with more information! Always, Danee
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Birthday
Hi! I don't remember entering a birthdate when I first signed up. It may
have just slipped my mind. Just in case, can someone please check if
it's there and on Dec 13? & add it in if it's not there? Please & thank
you! Best regards, Mel
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Re: Birthday
Hi meloniefong, It looks like your birthday currently reflects December
13th 🙂 Always, Danee
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Order issue
I ordered three samples and one deluxe sample with my purchase i just
got deluxe sample but didn't get three samples i thougt both of these
samples will come along that was my first online order.i wan...
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Re: Order issue
Hi sad25, I'm sorry to hear the three complimentary samples were missing
from your package! I'm going to look into this for you then send you a
PM with more info. Always, Danee
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Sale
How come products that go on sale from the brand website don't go on
sale to your store
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Re: Sale
Hi truetoherself, Sometimes, our brands may host sales and promotions
that are only offered on their website. Regretfully, we are unable to
match their sale prices, however, I'd suggest checking back ...
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Guest compliment
Is there a place to write in a email compliment about exceptional
customer service that was received? I can't find it on the website. I
just left the Southgate Mall location of Sephora and had the abs...
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Re: Guest compliment
Hi mawymawy, I'm so glad to hear about your experience with Mandi from
our Southgate Sephora store 🙂 and thank you for taking the time to
share this with us! I just forwarded this to our Retail Division to
ensure Mandi is recognized. Always,Danee
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