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198,919 Posts
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My order
Hello,I place an order yesterday, by telephone. I haven't received an
email confirmation, nor a shipping number. I want to check my order has
gone through. Thank you. Regards Karen Le Breton
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Re: My order
Hi @Anonymous, I'm sorry to hear that! If you have not already been
assisted, please contact us via phone at 1-877-737-4672. Thank you!
Always,Danee
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Re: I have no idea where to put the 2017rewards in my order can you help me?
Hi @soso2424, I'm sorry for the delayed response! If you have not
already been assisted with this, please give us a call at
1-877-737-4672) or you can send me a private message with your
registered email address. Thank you. Always, Danee
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RE: I have no idea where to put the 2017rewards in my order can you help me?
Apply the code to the Add Promo section in My Basket @soso2424.
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Added an item to my cart and at checkout it then said out of stock
One shade was out of stock but this was in stock and let me add it. so I
added it to my cart and go to checkout and its then out of stock! Can
this be fixed I want this item!
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Re: Added an item to my cart and at checkout it then said out of stock
Hi @bre1431, I'm really sorry this item went out of stock while in your
basket! Upon review, it appears that it is back in stock on our website
but please note, we only have a few left! Always,Danee
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December Play by Sephora Box Disparity
Why is there such a disparity between the December Play Boxes?
Apparently, the box I'm getting contains 3 eye makeup products. It
contains no lip product and there were 4 lip options available this
mo...
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RE: December Play by Sephora Box Disparity
Totally agree. I basically got the same stuff as last month and was
really looking forward to a lip product. 😞
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Re: Order
Hi @MarjorieAle, We'll be happy to look into this for you! Can you
please give us a call at 1-877-737-4672). Thank you! Always,Danee
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Re: Order
Unsuccessful Authorization MarjorieAle wrote:I need to know if my order
was cancelled or not
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My items from sephora
It says it’s still in process ?? What the does that mean why is it
taking this long ? Can you tell me what that means so I’m not worried
please
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Re: My items from sephora
Hi @Michelle2121, If you'd like us to check the status of your order,
please give us a call at 1-877-SEPHORA (1-877-737-4672). Thank you!
Always, Danee
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Registering my VIB card
Hello.I have a VIB card which I got from a store.But I don't know how to
register it, so my current status is just beauty insider. how can I link
my accounts? thank you
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Re: Registering my VIB card
Hi @Anonymous, We can link your accounts together for you! For immediate
assistance, please contact us at 1-877-737-4672 or if you prefer, you
can send me a private message with your VIB card number and registered
email address. Always, Danee
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WHERE IS MY PACKAGE!?!?!?!?!?!
I ordered two of the FAB intense hydration creams on Black Friday. I
went to check on the order status and it says it was delivered the next
day (11/25). I was home at the time of delivery and the onl...
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Re: WHERE IS MY PACKAGE!?!?!?!?!?!
Hi @bookworm1991, I'm sorry to hear you haven't received your package!
If you have not already been assisted, please give us a call at
1-877-737-4672. Thank you! Always, Danee
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Re: WHERE IS MY PACKAGE!?!?!?!?!?!
Well if it says it was delivered, but it wasn't, that's the fault of the
carrier, not Sephora. Sephora didn't mark it as delivered, the carrier
did. And if you are looking for Sephora's assistance, yo...
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play points
I used my play pass for 50 points in store with my purchase but I don't
see that it is added?
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Re: play points
Hi @Anonymous, I'm sorry to hear you didn't receive the 50 points from
your PLAY! PASS! If you have not already been assisted, please contact
us via phone at 1-877-737-4672. Thank you. Always,Danee
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Need Help with Profile
I don't know how my birth year has changed into 1800. Would you mind
changing it into 1997 or else people would think that I am an old old
grandma who has lived up to 217 years XDD.
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Re: Need Help with Profile
Hi @Anonymous, Regretfully, I wasn't able to pull up your account. If
you have not already been assisted, please give us a call at
1-877-737-4672 or you can send me a private message with your registe...
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Points not added
I was in a rush to get out me and the lady that checked my items out
forgot to pull up my BI info. How can I add my point to my BI account?
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Re: Points not added
Hi @Anonymous, I'm sorry to hear you haven't received points for your
purchase! For immediate assistance, please contact us via phone at
1-877-SEPHORA (1-877-737-4672) or if you prefer, you are welcom...
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Re: Birthday
Hi @Anonymous, @nikkirosay is correct! You can redeem your birthday gift
online or in store during your entire birthday month or within 2 weeks
of your birthday! Always,Danee
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Two Cards, One account
Please help! I have two different Beauty Insider cards, but then I also
have my online account. I know these cards each have points on them and
I would like to make sure they are linked to my VIB account.
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Re: Two Cards, One account
Hi @eejbisaillon, We can link your accounts together for you 🙂 Please
give us a call at 1-877-737-4672 so that one of our representatives can
assist you with this. Thanks! Always,Danee
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link accounts
hii!! so i recently went to a jc penney sephora and forgot that I had an
account online already so she gave me a new card. I was wondering if I
could link my beauty insider card to this account so I c...
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Re: link accounts
Hi @Bellarose139, For assistance in linking your accounts together,
please give us a call at 1-877-737-4672. Thank you! Always,Danee
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Play Question
When does Play subscription usually ship? And when does the current
months box get updated on the website, I am still seeing Novembers box.
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Re: Play Question
Hi @ktcrawford, All PLAY! by SEPHORA boxes will arrive within a three to
five day period around the 20th of every month! Additionally, our PLAY!
page will update around the time our PLAY! subscribers start receiving
their boxes 🙂 Always, Danee
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What mascara should I buy?
I absolutely love mascara. I have tried Benefits They’re Real mascara
and Benefits Roller Lash mascara. Although I️ loved them, they did not
give me my desired length. I want long eyelashes as well as...
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sephora play
I subscribed to play by sephora on 6th of this december and havent got
any notification /email about my box so far ! please helppp its my first
beauty box and am sooo exciteddd to get it .thank u
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Re: sephora play
Hi @Mocha9, One of our Call Center representatives will be happy to look
into this for you! Please contact us via phone at 1-877-SEPHORA
(1-877-737-4672). Thanks so much! Always, Danee
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Order shows delivered - but not received
I had placed an order on Dec 10th and it shows as package has been
delivered, but I haven't received the package. What do I do? Please
help.
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