Sephora

Stores & Services

Community

Sign In

Loves
Cart

Home
Shop
Shop
Close
- New
- Brands
- Makeup
- Skincare
- Hair
- Fragrance
- Tools & Brushes
- Bath & Body
- Mini Size
- Gifts
- Sephora Collection
- Sale & Offers
Offers
Sign In

Hi, Beautiful! ☀️
Sign in to Sephora for a more personalized experience

Sign In Create Account

Beauty Insider Summary

View activity, savings and benefits

Rewards Bazaar

Redeem items, samples and more

Orders

View and track online orders

Buy It Again

Reorder it from in-store and online purchases

Loves

View saved products

Beauty Advisor Recommendations

Recommendations from your store visits

Reservations

Manage your services, classes and events

Beauty Traits & Color IQ

Complete your beauty traits for personalized recommendations

Account Settings

Payments, contact info, addresses and password

Sign Out
Close
Community
Community

Community Profile Sign in to see your profile

Sign In Create Account

Community Home

Ask questions, join challenges, and get recommendations from people like you

Groups

Discover topics tailored to your beauty interests

Gallery

Add your photos and get inspired by fellow beauty lovers
Featured Groups
close
Stores

Stores

Close

Find a Sephora

Happening at Sephora
View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Store Events

Exciting launches, parties & more

What's new in store

Explore what's hot in your store

Start a Conversation

Upload to Gallery

Customer Support

Sephora's Customer Service team is available to assist you any time between 6am-10pm PST Monday-Friday, 8am-9pm Sat/Sun. Ask a question about your order, account information, store locations and more. You can also find Community guidelines and FAQs in this section.

Start a Conversation

200,884 Posts

Price adjusting

Hi, I'm wondering if Sephora would price adjust some products I got on sale before the sale on sale code started. They're not in stock anymore but they still show up in the sales section. thanks!

1 2

1 Hearts

2 Replies

Re: Price adjusting

Hi @ZSahar, Please give the store a call for assistance. If you purchased this online, please send me a private message with your order number. Thanks! 🙂 Best, Mali

0 0

0 Hearts

0 Replies

FYI they were bought on the 20th of December.

0 0

0 Hearts

0 Replies

THANK YOU @Sephora!!!!!!!!

This post is to thank Sephora for all that they do!! For the most part-considering I order at least 2x per month-my orders always arrive on time or earlier even with the new courier service and I rece...

2 1

2 Hearts

1 Reply

Re: THANK YOU @Sephora!!!!!!!!

Hi @uzi1234, Aww, thank you for the positive feedback! 🙂 Have a great new year's eve! -Mali

0 0

0 Hearts

0 Replies

5 Orders no samples.. zero!?

So I needed $170 to be at “Rouge” status.. So between my daughter and I we placed 5 orders (don’t just us) received our packages today & seriously not one single sample? Really? I understand it’s free...

1 1

1 Hearts

1 Reply

Re: 5 Orders no samples.. zero!?

Hi @Brookie1981, I'll send you a private message to assist you. 🙂 Best, Mali

0 0

0 Hearts

0 Replies

adding receipt to account

Is there a way to add a receipt to an account after the purchase? I forgot to give my account info at purchase and spent over $100, so I’d like to get the points for it. Thanks!

1 3

1 Hearts

3 Replies

Re: adding receipt to account

Hi Akwright92, I can help you with that! I am sending you a message now.

0 2

0 Hearts

2 Replies

RE: Re: adding receipt to account

Thank you so much!

1 1

1 Hearts

1 Reply

Re: RE: Re: adding receipt to account

Hi Akwright92, I added the points to your Beauty Bank! You may need to log in and out of your account in order to view the updated balance.

0 0

0 Hearts

0 Replies

Sephora Collection #LIPSTORIES Holidaze Sweepstakes

From hometown hangs to awkward family photos, post your holidaze snapshots over on Instagram for a chance to win the complete #LIPSTORIES collection, PLUS a $1,000 @sephora gift card! To enter: Head o...

4 6

4 Hearts

6 Replies

Re: Sephora Collection #LIPSTORIES Holidaze Sweepstakes

Beautiful giveaway SephCollection wrote:From hometown hangs to awkward family photos, post your holidaze snapshots over on Instagram for a chance to win the complete #LIPSTORIES collection, PLUS a $1,...

0 0

0 Hearts

0 Replies

Re: Sephora Collection #LIPSTORIES Holidaze Sweepstakes

Wow....This would be so incredibly nice to have I I would die for this....So Broke...

1 0

1 Hearts

0 Replies

RE: Sephora Collection #LIPSTORIES Holidaze Sweepstakes

Can’t wait!!! It would be awesome to win this! 🤞🏼🤞🏼🤞🏼

1 3

1 Hearts

3 Replies

*And share it with a Canadian who cant enter @darlyndar l...

*And share it with a Canadian who cant enter @darlyndar lmao 😉😉😉😉😉

0 2

0 Hearts

2 Replies

Re: *And share it with a Canadian who cant enter @darlyndar l...

@GG84 I’ll give you all the reds! Lol

0 1

0 Hearts

1 Reply

Re: *And share it with a Canadian who cant enter @darlyndar l...

This is awesome!

0 0

0 Hearts

0 Replies

Flash shipping refund after Rouge

I reached Rouge, and heard I could get a refund for Flash shipping.

0 0

0 Hearts

0 Replies

Play pass points not added

Hello, I used my November play pass yesterday, the 28th, in store. My Sephora emailed receipt shows it was used, but the 50 points haven't been applied yet.

0 0

0 Hearts

0 Replies

VIB

My account isn't linked with my VIB card, please help!

0 1

0 Hearts

1 Reply

Re: VIB

Hi vic0801, I am sending you a message to help!

0 0

0 Hearts

0 Replies

a bad shopping experience

I am so sad because my integral exchange was cancelled and the other things was shipped. I just want the exchange.

1 1

1 Hearts

1 Reply

Re: a bad shopping experience

Hi @Anonymous, I'll send you a private message to assist you. Best, Mali

0 0

0 Hearts

0 Replies

Gift card showing $0 balance after transaction was not completed!

Hi there,I have a gift card for $50 and is now saying there is a $0 balance. I went to use the gift card online and it showed the $50 being deducted from the final amount due, I then did not proceed w...

0 1

0 Hearts

1 Reply

RE: Gift card showing $0 balance after transaction was not completed!

Everything was taken care of thank you Sephora team!

0 0

0 Hearts

0 Replies

wrong email

so i went to sephora today and when i was paying the lady asked me for my email but i guess she misheard me because she put in the wrong email. is there anyway i can fix this so i can receive my points??

1 1

1 Hearts

1 Reply

Re: wrong email

Hi @arflores2001, I'll send you a private message to assist you. 🙂 Best, Mali

1 0

1 Hearts

0 Replies

Order cancellation

I ordered a translucent powder and I would like to cancel it, is that possible ??

1 1

1 Hearts

1 Reply

Re: Order cancellation

Hi @Anonymous, We are not able to cancel or modify orders once placed. -Mali

0 0

0 Hearts

0 Replies

Lost/stolen package or Cancelled?? Order issue

I ordered on the early morning 26th and then after I woke up I realized I ordered wrong stuff. So I called the customer service to cancel and a woman picked up. She said she’s transferring my cancella...

1 1

1 Hearts

1 Reply

Re: Lost/stolen package or Cancelled?? Order issue

Hi @bellatiamotanto, I'll send you a private message to assist you! Best, Mali

0 0

0 Hearts

0 Replies

Fingertip Eyeliner

There was a Sephora Fingertip Eyeliner in this year’s advent calendar but I can’t seem to find them on the website anywhere. I really like this product and want to purchase more, is this going to be a...

1 1

1 Hearts

1 Reply

Re: Fingertip Eyeliner

Hi @kaylarivett, To view all of the available Sephora Collection eye liners, take a peek through the link here > http://seph.me/2CbB58A. 😉 Best, Mali

0 0

0 Hearts

0 Replies

I can’t link my card to my account

Hi, I just got my card at Jc Penney today and I can’t seem to link it to my new account. They had asked for my number but not my Email. If you have a chance please help!!! Thank you.

1 1

1 Hearts

1 Reply

Re: I can’t link my card to my account

Hi @Anonymous, I'll send you a private message to assist you. 😉 Best, Mali

0 0

0 Hearts

0 Replies

Question About Gift Cards

Hi! I have a few Sephora gift cards, but the products I’m interested in are Out of Stock at my local store. Am I able to redeem gift cards with online orders/purchases?

0 1

0 Hearts

1 Reply

RE: Question About Gift Cards

Yes you can @perfectstormx. Also, if you are using multiple gift cards in a single order, you can call Sephora to have them combine them

0 0

0 Hearts

0 Replies

Didn’t receive extra 20% off

I ordered a gift set in store tonight that was on sale and looking at my email now at home I see that I wasn’t given the extra 20% off promotion on sale items for being a beauty insider. How can I cancel my order and fix this?

0 1

0 Hearts

1 Reply

Re: Didn’t receive extra 20% off

Hi @JessicAlex, I will send you a private message with some options in just a moment. All my best, Megan

0 0

0 Hearts

0 Replies