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200,602 Posts
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Re: MISSING SAMPLES
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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How long am i a VIB?
Hey guys! i need to spend $57 to become a VIB. If i spend that $57
today, does that mean I stay a VIB for the rest of my life, or do you
start from square one on January 1st? sorry that’s so confusing lol.
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You would be a VIB from the moment you become VIB until t...
You would be a VIB from the moment you become VIB until the end of the
next calendar year. So you would maintain VIB status until December 31st
2018. If you spend enough during the next year, your sta...
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samples
Hi beauties!! Is it just me or am I the only one not receiving samples
with my orders? So frustrating!!
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Re: samples
Hi @Platinum1975, I'm so sorry to hear this. Please me a private message
with you order number so I can look into this for you! Stay Gorgeous,
Penelope
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RE: samples
I emailed and they sent an automatic response back “Due to the limited
nature of free samples, and regional availability at our distribution
centers, we regret that we are unable to reship free sample...
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RE: samples
I would have been fine with random samples. That’s how I learn what I
like. Thanks so much for your response !!
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Missing gift satchel.
I ordered the beautyblender x too faced beauty sleep set and chose the
option for it to be gift wrapped in the gift satchel. When the pacakge
was received, it was not gift wrapped at all. It just came...
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Re: Missing gift satchel.
Hi @pkb13, I am sorry to hear about your order. If you have not been
assisted with this, please send me a PM with your order number so that I
can further assist you. Best, Zakiya
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Why is my order still pending?
Hey, I placed my order two days ago and it's still pending. Since
Sephora usually processes it straight away, I was wondering if I should
be worried? Is there any way I can speed it up, since I really...
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Re: Why is my order still pending?
Same here. I ordered several days ago and it's still processing. How can
you advertise 3-day shipping when it takes you more than 3 days to even
get it out the door? I've been very disappointed to fin...
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RE: Why is my order still pending?
Yeah I did mine on Tuesday and I’m a bit worried too, I’m trying to
contact them but I forgot how I did it
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Play box hasn't arrived and tracking no updated since Dec 18th
My play box isn't here. The tracking last says that on December 18th it
arrived at a post office nearby. I went there on the 23rd and they told
me they never received the package yet, and showed me pr...
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Re: Play box hasn't arrived and tracking no updated since Dec 18th
Hi @AnneSteph, I am so sorry to hear this! I will send you a PM now.
Best, Zakiya
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update address connected to beauty insider card
I need to update the mailing address attached to my BI account, but I
can't find a way to edit this. Can someone help me out?
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Re: update address connected to beauty insider card
Hi @Kelleylynn13, I can assist you with this. I will send you a PM.
Best, Zakiya
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monthly gifts
Hello I live in Canada and just became VIB rouge. On the website it says
as rouge you will receive monthly gifts, I'm just wondering what that
means? where do you find these "gifts"? I know you need t...
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RE: monthly gifts
It’s usually a 3 piece deluxe size sample set available with a $35 buy
in. Codes are emailed so make sure to check that your subscribed ☺️
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Re: Sale-on sale code?
Hello @mgarcia629, This promo can be used multiple times! Hope you find
some awesome sale product! Cheers, Richard
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Returns
I’ve noticed that a concealer I bought on December 5th makes my skin
sting and turn red. I no longer have the receipt, but this app shows
your recent purchases and when you bought it. Would that act as a valid
receipt?
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Yes, I've never had an issue returning items I could show...
Yes, I've never had an issue returning items I could show in my order
history.
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Gift Card Balance
I'm trying to get my gift card balance but my gift card doesn't have a
16 digit card number. I have 13 under the barcode and 19 under that
number and my pin number is 4 number instead of 8. Can anyone help me
figure it out? Thanks.
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Re: Gift Card Balance
Hi @Anonymous, If you still need assistance with your gift card, please
contact us via phone at 1-877-SEPHORA. Thank you! Always, Danee
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Re: Gift Card Balance
DaneeBT wrote:Hi @TheBeautyStrugs, If you still need assistance with
your gift card, please contact us via phone at 1-877-SEPHORA. Thank you!
Always,DaneeThis happened to me, too. I called the number ...
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Payment Error
I almost always get a payment error with my credit cards I’ve tried on
ulta and I switched here for better results and still the same thing. I
checked my bank and there are no withdrawals on my card a...
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Re: Payment Error
@Anonymous You should contact customer service to see if something is
happening on Sephora’s end. But, if it’s happening multiple places it
might be something else. Have you called your bank and asked about it?
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Reward Items “Out Of Stock” But Still Available
This is now second time I am being told that reward items I selected
were out of stock, cancelled from my order. Then I go online and see
they are still available??? This is confusing and frustrating!...
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RE: Reward Items “Out Of Stock” But Still Available
Yes!! I see this too!! It irritates me to no end! I'm starting to think
Sephora is full of it!
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RE: Reward Items “Out Of Stock” But Still Available
Exactly! And customer service literally does nothing about it and makes
zero attempt to make it right. Maybe they have forgotten they can easily
lose our business to Ulta. 🙂
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Re: RE: Reward Items “Out Of Stock” But Still Available
Hi @MatteLipAddict and @barbie75, I am so sorry to hear this! If you all
have not been assisted with this, please send me a PM with your order
numbers so that I can further assist you. Thanks! Best, Zakiya
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Re: RE: Reward Items “Out Of Stock” But Still Available
How are you planning to help exactly? Unless you are going to send me
the rewards items i wanted without making me purchase from you all, then
i suppose you cant exactly help me. CS finally decided to...
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Re: If I go and ask for a mini makeover can I get a basic glam look done like foundation and eyeshadow
Hi @Kameronk, Sure you can! The Cast Member that assists you will ask
you what look you are going for and you can tell them a natural every
day look or whatever you would like. I hope that this helps. Best,
Zakiya
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Cancelled orders?
I recently placed two orders and purchased the flash shipping so I could
get my stuff in two days. I went to sephora today and bought more stuff
and I wanted to check how many points I had. To my surp...
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Re: Cancelled orders?
Hi @SuzetteAli, I am so sorry to hear that your orders were cancelled! I
will send you a PM for further assistance. Best, Zakiya
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Dr Jart+ Ceramidin eta?
I was just wondering if anyone could possibly tell me if/when Dr Jart
Ceramidin cream will be back in stock? I was hoping to pick one up to
push me over to rouge. Thanks 🙂
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