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200,619 Posts
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Will I still get e-receipt for online purchase return at store?
I lost my return receipt. Will I still get e-recipt for online purchase
return at store?
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Ruined Christmas
I purchased the Huda Beauty desert dusk eye color thing for my wife for
Christmas. We just got back and when I saw the box on the porch I gaveit
to her. She looked at the packing slip and was so excit...
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Re: Ruined Christmas
Hi @Anonymous, Please check your private messages. I just sent you a
message to provide further assistance. Thanks! Warm Regards, Penelope
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Re: Ruined Christmas
Hi @Anonymous, Please check your private messages. I just sent you a
message to provide further assistance. Thanks! Warm Regards, Penelope
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Re: Samples
Hi @Bellab2002, I'm so sorry to hear this. Please send me a private
message with your order number so I can provide further assistance. Warm
Regards, Penelope
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Color IQ
Is there a way to see what my color iq is based on a foundation I
currently use that matches me well?
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Re: Color IQ
Hi @VNamaki21, Yes, please use our Color IQ tool to find foundation and
concealer matches. You can access it here: Stay Gorgeous, Penelope
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Re: Kat Von D Shade Light (Powder)
Hi @kiki277, Please sign up for email notifications on the product page
to be alerted when the palette is back in stock. Warm Regards, Penelope
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Have a lot of people not been receiving samples with their orders?
I have recently made 2 separate orders and you get the 3 free samples. I
did not receive any of these samples. I know it’s just small little
things but it makes you a little more excited to know you g...
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RE: Have a lot of people not been receiving samples with their orders?
Yes. This seems to happen to me with every order I placed in the last
year or so. I ordered on Tuesday and got my box Wednesday (rouge + flash
shipping) and even then the samples were missing (only go...
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Re: Have a lot of people not been receiving samples with their orders?
Hi @Ashlynlue, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Same here, one order I received had no samples and my oth...
Same here, one order I received had no samples and my other order had
them, yet not one of them was a sample I selected. Disappointing. The
only reason I order online is to get these. Guess I should just stick to
shopping in store only.
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mine was missing my bagofcheer promo 😑 never get the rig...
mine was missing my bagofcheer promo 😑 never get the right samples
anyways
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Re: mine was missing my bagofcheer promo 😑 never get the rig...
Hi @Anonymous, Please send me a private message with your order number
so I can provide further assistance. Warm Regards, Penelope
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MISSING SAMPLES
Is anyone else missing any samples lately? Sephora didn't give me any
samples for my 4 recent orders and I called them about it but this
employee just said "Our new policy is that if the samples you o...
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Re: MISSING SAMPLES
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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How long am i a VIB?
Hey guys! i need to spend $57 to become a VIB. If i spend that $57
today, does that mean I stay a VIB for the rest of my life, or do you
start from square one on January 1st? sorry that’s so confusing lol.
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You would be a VIB from the moment you become VIB until t...
You would be a VIB from the moment you become VIB until the end of the
next calendar year. So you would maintain VIB status until December 31st
2018. If you spend enough during the next year, your sta...
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samples
Hi beauties!! Is it just me or am I the only one not receiving samples
with my orders? So frustrating!!
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Re: samples
Hi @Platinum1975, I'm so sorry to hear this. Please me a private message
with you order number so I can look into this for you! Stay Gorgeous,
Penelope
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RE: samples
I emailed and they sent an automatic response back “Due to the limited
nature of free samples, and regional availability at our distribution
centers, we regret that we are unable to reship free sample...
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RE: samples
I would have been fine with random samples. That’s how I learn what I
like. Thanks so much for your response !!
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Missing gift satchel.
I ordered the beautyblender x too faced beauty sleep set and chose the
option for it to be gift wrapped in the gift satchel. When the pacakge
was received, it was not gift wrapped at all. It just came...
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Re: Missing gift satchel.
Hi @pkb13, I am sorry to hear about your order. If you have not been
assisted with this, please send me a PM with your order number so that I
can further assist you. Best, Zakiya
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Why is my order still pending?
Hey, I placed my order two days ago and it's still pending. Since
Sephora usually processes it straight away, I was wondering if I should
be worried? Is there any way I can speed it up, since I really...
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Re: Why is my order still pending?
Same here. I ordered several days ago and it's still processing. How can
you advertise 3-day shipping when it takes you more than 3 days to even
get it out the door? I've been very disappointed to fin...
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RE: Why is my order still pending?
Yeah I did mine on Tuesday and I’m a bit worried too, I’m trying to
contact them but I forgot how I did it
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Play box hasn't arrived and tracking no updated since Dec 18th
My play box isn't here. The tracking last says that on December 18th it
arrived at a post office nearby. I went there on the 23rd and they told
me they never received the package yet, and showed me pr...
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Re: Play box hasn't arrived and tracking no updated since Dec 18th
Hi @AnneSteph, I am so sorry to hear this! I will send you a PM now.
Best, Zakiya
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update address connected to beauty insider card
I need to update the mailing address attached to my BI account, but I
can't find a way to edit this. Can someone help me out?
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Re: update address connected to beauty insider card
Hi @Kelleylynn13, I can assist you with this. I will send you a PM.
Best, Zakiya
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monthly gifts
Hello I live in Canada and just became VIB rouge. On the website it says
as rouge you will receive monthly gifts, I'm just wondering what that
means? where do you find these "gifts"? I know you need t...
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RE: monthly gifts
It’s usually a 3 piece deluxe size sample set available with a $35 buy
in. Codes are emailed so make sure to check that your subscribed ☺️
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Re: Sale-on sale code?
Hello @mgarcia629, This promo can be used multiple times! Hope you find
some awesome sale product! Cheers, Richard
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