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Post in Customer Support
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Emilyyy135
NEWCOMER I Rouge
‎12-25-2017 11:25 PM
‎12-25-2017 11:25 PM

Faulty Order

My order did not go through but my card was charged twice and both of my gift cards now say they have a balance of $0.00. No order confirmation email and items remained in my cart and no explanation as to why my debit card was charged twice (two different amounts) for an order that said it had an error.
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RaquelBT
ALUM II Insider
‎12-27-2017 02:14 PM
‎12-27-2017 02:14 PM

Re: Faulty Order

Hi @Emilyyy135,

 

Oh no! I'm so sorry to hear this. I'll be sending you a private message shortly to assist. 🙂

 

Best Regards,

 

❤️ Raquel

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  • 1 reply
  • ‎12-25-2017 11:25 PM
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