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201,096 Posts
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Re: bonus points
Hi @ChryelRenee629, our apologies for the confusion as points were
temporarily reset. This error has now been fixed and I see your points
have been restored. Thank you!
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so are they really fixing the sample issue??
I am so, so disappointed in the way Sephora has handled the customer
service issue about samples. I personally know 10 VIB Rouge members
(including myself) who are willing to switch to ulta or other s...
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Re: so are they really fixing the sample issue??
Hi @gringagrace, I am so sorry to hear your recent orders have been
missing their samples! I understand how frustrating that can be and I
apologize for the inconvenience caused. Please send me a priva...
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Sephora pallet cancelled :(
I am so upset. I have had over 2000 points to use and have been checking
the rewards bazaar like crazy and finally was able to snag one of the
Sephora pro pallets and was so excited. It said in proces...
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email address issue
I noticed that the email address they put on my beauty insider card is
wrong, so I tried to edit it but it won’t let me, how can I change it?
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Order still processing
I ordered my product on December 29,2017 and it is still processing it
been 4 days can someone please why the order is still processing or if
there is anything I can do. thank you
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RE: Order still processing
I’ve still got one from the 25th that’s still In Progress... I got ship
notice this morning for 2 from the 27th, 2 from the 28th and a partial
ship from the 30th. Still waiting on the 31st but that’s ...
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Re: Order still processing
I have the same exact problem! Usually I get a response quickly about
out of stock items....
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RE: Order still processing
I ordered 3 things on the 26th and it still says it’s processing for me.
Plus one of the items sold out after I ordered it, and I’m leaving the
state on Sunday. I wish they’d either ship my items or c...
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They might just be busy in the warehouse and whatnot. I o...
They might just be busy in the warehouse and whatnot. I ordered on 30th
and it shipped earlier yesterday, but I only ordered 2 or 3 things.
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RE: They might just be busy in the warehouse and whatnot. I o...
I had only had ordered 2 things too
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Can someone concern explain to me why I got charged for extra purchase authorization Sephora.com
Anyone have the same like me? I had an order Sephora items on December
29, 2017 it cost $62.40. Today I checked my bank account what is that
$20 for purchase authorization Sephora.com it’s pop up on m...
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Pending orders
Hi I made some purchases a few days ago and they say "pending," when I
click on details my items says "out of stock." When this happened before
I just got an email within hours saying my order was can...
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Order confirmation
Placed an order last night, in the app it says in progress but still
haven’t received an email confirmation? Normally get an email straight
away, is this a glitch in the system or something wrong with my order?
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new to this
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Linking My Beauty Insider Card to my Online Account
Can anyone tell me how I can link my beauty insider card to my account?
There isn't an option to add my phone number on this app. I've recently
bought makeup from Sephora and the points did not add to...
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rouge gift
December 2017 I reached the rouge status, didn’t have time to order
anything online so I can get complimentary gift mini brush. Now I don’t
see this gift brush. Does it mean that I’m late and cannot get the gift
anymore?
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Ordering at Sephora store
Hi. So this Christmas I unfortunately got a JCP giftcard for sephora.
The items I want are 2 hours away. Can I go into a closer Sephora and
they place the order for me since it's not in stock there? Thanks!
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Can a member from Sephora change my birth date?
I recently made an account on Jan 1 and Sephora put my birthday as Jan
1. I would like to change it to March 29
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RE: How do I become a VIB member
@KateTHP spend $350 in a calendar year and you’ll become VIB. $1000 gets
you to VIB Rouge status. Hope that helps 🙂
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Samples
Is it possible to be able to order a sample of a foundation? I don’t
live near a store, and I want to try out how a foundation works on my
skin from seeing mixed reviews on the foundation I would like to try.
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Is anybody else experiencing troubles with their Sephora app? such as the beauty insider points?
If so please let me know. I have emailed Sephora about the issue. If you
are experiencing the same problem, contact Sephora as well.
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Was this just eailer today? Because yes I had issues in t...
Was this just eailer today? Because yes I had issues in the app but it
was related to the wider spread system maintenance they we're doing on
the site. It was resolved and few hours ago now. I haven't had any
issues in the app since.
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Primer or face moisturizer?
I recently got the new fenty beauty foundation and I've been having a
problem with it looking ashy when I apply it. I have used my Elf primer
and another drugstore primer. Do I need to get a better pr...
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insider to vib
so yesterday I was like 2$ away from being VIB since it’s a new year and
it says I need to spend 350$ to reach VIB level? Is this true?
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Yes, unfortunately the dollar amount resets every year on...
Yes, unfortunately the dollar amount resets every year on Jan 1st and
you have until December 31st to spent $350. So if you didn't reach VIB
(even if you were $2 away) by yesterday, you will remain an Insider
until you spend $350 this Calendar year.
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VIB ROUGE
Hi all! I recently qualified for vib rouge and got an email stating I
get a free brush because I’m a member however I’m having a hard time
obtaining the brush.. any helpful info I can use/try?
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RE: VIB ROUGE
Next time you place an order online, it should give you the option to
add it to your cart. Also, next time you go in store, you could ask a
cast mate to see if they have any in stock. ❤️ And...congrats on
Rouging!!!
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Re: RE: VIB ROUGE
Are you not seeing it in the Rewards Bazaar? It should show up there for
you to add it to your cart.
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Beauty Insider Discount and Points
I just looked at my receipt from my Sephora Inside JCPenney purchase
today and realized that I did not get the 20% off discount that was
advertised for beauty insiders today, even though I provided my...
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Re: Beauty Insider Discount and Points
@MrsKaz75 Maybe if you call that store directly and see if they can do
anything for you tomorrow. I know their managers can authorize
discounts. If they don’t do anything, call Sephora directly tomorr...
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Received Broken Item
I ordered my wife the Huda Desert Dusk for Christmas and when she opened
it Christmas morning, one of the eyeshadows was broken and the top cover
of the palette is coming apart. Embarassing. She says ...
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Either return it by mail or to the closest Sephora locati...
Either return it by mail or to the closest Sephora location. I haven't
done it before myself by mail so you can call customer service and set
it up with the proper paperwork to send back in the box or...
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50 Bonus Points
How do i get my 50 bonus points? I have completed all the advised points
as far as i am aware. Can a BA please help? thanks!
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Return product
Hi. I recently got the Dive into the Rainforest of the Sea Intro Set.
Which is, just, beautiful. I love the colors and the compact. I'm
usually a really big fan of Tarte but, this just doesn't work fo...
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