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200,633 Posts
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Re: Pending order
Hi there @xoxonicolexoxo. So sorry about this! I will send you a message
to follow up. xo, jamila
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I paid for flash shipping and I just got updated to rouge
Since I just got updated to rouge and it’s free for flash shipping. Is
it possibe for me to get my money back?
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Renewed my rouge status for 2018 but then made a return?
Hi Guys, so What happened was I spent enough this year to renew my rouge
status through 2018 but then I ended up making a return so now it says
that I have rouge status through 2018 and I even got a w...
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Re: Renewed my rouge status for 2018 but then made a return?
Hi there @hipsypixi. When you make a return your year to date spend
reflects this, which can impact your status. I will send you a private
message to follow up. xo, jamila
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birthday swap
I accidentally signed up with the wrong birthday. December 31st instead
of August 31st. Can someone help me fix this?
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Re: birthday swap
Hi @CRUEL, I can confirm that the birthdate associated with your Beauty
Insider Account has been updated to reflect the correct information.
Please PM me if I can assist you with anything else. All my best, Megan
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Wrong birthday month entered
Hello can you correct my birthday month from November to December, I
thought i could correct later but I am unable to- I created my profile
in a hurry to place an order
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Re: Wrong birthday month entered
Hi @Pakhi, I have updated your birthdate to reflect the correct month,
December, and please PM me if I can assist you with anything else! All
my best, Megan
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Lancome or Fenty Beauty
i would like to know which one is better and which one would be good
year around
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I STILL DON’T KNOW WHAT HAPPENED
I bought a 2 perfumes, not once, but FOUR times and the Sephora website
keeps canceling the order. I already called the credit card service and
they told me that the problem wasn’t with them, because ...
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Re: I STILL DON’T KNOW WHAT HAPPENED
Hi there. So sorry about this @brunaclombardi. Can you please message me
your order numbers? xo, jamila
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Re: I STILL DON’T KNOW WHAT HAPPENED
I placed several. I placed all of those because the order kept going
wrong.
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Re: RE: I STILL DON’T KNOW WHAT HAPPENED
Hi @brunaclombardi, I will send you a private message to help. All my
best, Megan
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Strange product
Hi there! Wasnt sure if you guys had an email to send to, but I just
received my order yesterday and the product I got was a Kale + Green Tea
Spinach Vitamins cleanser and Ive used this product variou...
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Discontinued product???
Did Sephora discontinue the korres wild rose vitamin c petal peel? It’s
not available online anymore...I can’t even search it.
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Re: Discontinued product???
Hi @ClassyyetSassy1, I took a peek at the Korres brand website and found
that this item was unavailable there too. As our team hasn't received
any confirmation about this specific item being discontin...
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Shipping my Order
Hello! I placed my order on Friday Dec 22nd and I was wondering when it
will be shipped? Hope to see it here before I see my friend for New
Years as that is when we are celebrating Christmas 🙂
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Re: Shipping my Order
Hi @Anonymous, So sorry for the delay in my response. Upon further
review, I see that one of our Customer Service Representatives provided
you with details in regards to the package. Please PM me if y...
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Re: Shipping my Order
Hi @Anonymous, I can confirm that your order shipped from our
distribution center today! Please PM me if I can assist you with
anything else . All my best, Megan
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RE: Linking VIB card to Online account
You may want to post this in the Customer Support Group so that a MOD
can assist you @Anonymous.
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Unsucessful Authorization
Can you please help me about my order too? I use an e gift card to
purchase them and now my order was cancel.
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Re: Unsucessful Authorization
Hi there @Anonymous. So sorry about this. Please contact us at
1-877-SEPHORA for additional assistance. xo, jamila
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Re: Unsucessful Authorization
Hello Jamila, is there anyway that you can support me without calling to
the customer sercice? I am traveling outside the US. Just want to know
what can I do and why I was can celed to re - order a new one
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Re: Unsucessful Authorization
Hi @Anonymous, I have edited your post for security purposes, and will
be sending you a PM shortly to assist. Bisous, Sian
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Gift Card not applied to purchase
Hi, yesterday I ordered several items and used a gift card, then used a
visa for the balance. I had done it yesterday as it was the final day
for 3x the points. When ordering it showed that the gift c...
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Re: Gift Card not applied to purchase
Hi @LivyS, Can you please send me a PM with your registered email
address? I'd like to look into this for you! Bisous, Sian
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Re: Gift Card not applied to purchase
Hi LivyS, Whenever you make a return, you will loose the points that you
gained during that purchase. I hope that this clarifies. Best, Zakiya
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Re: Gift Card not applied to purchase
I will loose all of my points because of a mistake on your part.
Disappointing customer service
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link my Sephora beauty insider card with my online account
HI how do I link my Sephora beauty insider card with my online account?
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Re: link my Sephora beauty insider card with my online account
Hi @Anonymous, I will send you a private message so that I can help you
with this. Best Wishes, Janean
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RE: link my Sephora beauty insider card with my online account
My online account did that too but when I got the app I was able to
enter in the card number to link the two
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Re: RE: link my Sephora beauty insider card with my online account
I need some help combining mine as well. Do you mind walking me through
the steps? Thanks. ❤️
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1 Reply
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Re: RE: link my Sephora beauty insider card with my online account
Hi @jasmineeb, If you still need assistance with this, can you please
send me a PM with your Beauty Insider card number and your registered
email address? Bisous, Sian
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When adding points from receipt, do the items also get added to my account purchase history?
Wondering if the points are just added manually or/and is the
transaction linked to my account? Also have 2 receipts, do I email them
to CS general email?
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Re: When adding points from receipt, do the items also get added to my account purchase history?
Hi @PalomaFoster, Sorry for any inconvenience, the items will not be
added to your purchase history if we manually add your points. If you
need assistance adding points, please send me a DM. Thank you, Sian
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Did not receive ANY samples with my order.
When unboxing a recent order I received today, I found that I did not
get ANY samples with it. Upon searching around the forums, it seems like
many people have had and continue to have this very issue...
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