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201,088 Posts
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Beauty insider to VIB
I’m a VIB member but my online account still on the Beauty insider! How
can I upgrade it?
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1
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1 Reply
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Re: Beauty insider to VIB
Hi @Anonymous, it sounds like you may have two accounts! Please send me
a PM with your email address(es) and Beauty Insider card number so I can
look into this for you. Thanks!
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0 Replies
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Did not receive my free samples
I feel silly complains about this but I was really looking forward to my
three free samples with my purchase. The samples really help my mother
and I determine if we should buy a certain product later...
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2 Replies
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Re: Did not receive my free samples
Hi @niya238, @Deannaxoxo sorry to hear your samples were missing! If you
still need assistance, please send me a PM with your order number.
Thanks!
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RE: Did not receive my free samples
I️ just had this problem too! I️ was so looking forward to the samples
I️ chose but when my package arrived I️ only got one sample and it
wasn’t even one of the ones I️ had chosen!
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Package not delivered
Hello Sephora, Please stop using Lasership for your deliveries. I love
your products but your shipping and delivery services are so bad I am
thinking of moving away from ordering anything from Sephora...
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1
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1 Reply
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Re: Package not delivered
Hi @Anonymous, we appreciate you taking the time to share your feedback
and we are very sorry to hear about your recent delivery experiences
with Lasership. We will be sure to share this with the appr...
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0 Replies
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Beauty Reward - Urban Decay TroubleMaker Mascara
Can someone tell me how much product (ml or oz) there is in the Urban
Decay TroubleMaker Mascara in the Beauty Reward?
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1 Reply
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Re: Beauty Reward - Urban Decay TroubleMaker Mascara
Hi @AgentPPC, it is 0.08 oz/ 2.5 g. Thanks!
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0 Replies
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No samples at all
This is the third time that none of my Sephora packages include any
samples that I picked. I understand that sometimes the samples run out
but at least Sephora should include the substitute instead of...
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1
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1 Reply
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Re: No samples at all
Hi @GrumpyKat109, I'm so sorry to hear that! If you still need
assistance, please send me a PM with your order number so I can help.
Thanks!
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0 Replies
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When will my order ship?
I placed an order on Dec. 27 and I am just wondering when it will ship?
Also, one of my items says out of stock will that affect my order?
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1 Reply
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Re: When will my order ship?
Hi @Camryn23, our apologies for the delayed response! If your order has
not yet shipped, please send me a PM with your order number so I can
look into this for you. Thanks!
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0 Replies
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Chanel cosmetics
Are you selling Chanel products in Sephora? You have Dior, Giorgio
armani, Guerlain, ysl etc.
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1 Reply
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Re: Chanel cosmetics
Hi @nyaman, while we do carry Chanel fragrances, we do not currently
Chanel cosmetics. Sorry about that!
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0 Replies
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Custom Makeovers
I would like to get a custom makeover. But I know there is a $50 minimum
for Insiders. If I book a Reservation, do I have to buy $50 worth of
makeup before my Makeover? Or can I get a Makeover if I already have 50
insider points in my account?
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1 Reply
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RE: Custom Makeovers
You would have to spend a minimum of $50 on the day you book your
appointment @Anonymous.
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Order cancellation
Hello! I was doing some shopping on the Sephora app and had a car of
100.25 dollars. I have a rewards card that i was going to use. And i
clicked on the view cart button and was review my cart when i ...
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1
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1 Reply
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Re: Order cancellation
Hi @Anonymous, our apologies for the delayed response! If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thank you!
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0 Replies
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Wrong shipping address
Hi! There is a typo in the shipping address for my online order and i
dont know how to change it. How can i?
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1
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1 Reply
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Re: Wrong shipping address
Hi @Anonymous, our apologies for the delayed response! If you still need
assistance with this, please give us a call at 1-877-SEPHORA. Thanks!
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0 Replies
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VIB support
Hi, Ive just levelled up to VIB card in store but I just now made an
account online for my beauty insider. Can you link my account to my card
so my point are up to date?? thank you!
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1 Reply
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Re: VIB support
Hi @Anonymous, I would be happy to help you with this. Please send me a
PM with your email and Beauty Insider card number so I can link your
accounts. Thanks!
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0 Replies
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Sephora Order Canceled- Disappointed!
I placed an order for 7 products a few days ago. Today I received an
email that one of my products was canceled and not being shipped because
it was "out of stock". I just looked it up on the Sephora ...
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3
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3 Replies
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Re: Sephora Order Canceled- Disappointed!
Hi @Jenny125689, our apologies for the delayed response and I am so
sorry to hear about your cancelled order! If you still need assistance
with this, please send me a PM with your order number. Thanks!
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0 Replies
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Re: Sephora Order Canceled- Disappointed!
Same exact problem and pretty sure they will just brush it off with an
"Oh I'm so sorry" message... They really lost their sh.t since
October... disappointing.
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1 Reply
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Re: Sephora Order Canceled- Disappointed!
Wow! By the comments it seems like there are a lot of people who are
having this issue! So frustratinggg
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Points
i purchased something for a christmas present and didn’t get my points
for it. is there a way i could get them?
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1 Reply
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Re: Points
Hi @Adriannacassada, sorry to hear you didn't receive your points! Send
me a PM with your email and a photo of the receipt so I can add these
for you. Thanks!
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0 Replies
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Points are gone?
I just made a purchase last night and had almost 400 points, this
morning they are gone? Glitch in system?
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1 Reply
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Re: Points are gone?
Hi @Anonymous, our apologies for the confusion as points were
temporarily unavailable. This error has now been fixed and your points
should now be restored. Thank you!
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0 Replies
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bonus points
I had 192 points that I had not used and now they are gone. What
happened to the points?
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1 Reply
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Re: bonus points
Hi @ChryelRenee629, our apologies for the confusion as points were
temporarily reset. This error has now been fixed and I see your points
have been restored. Thank you!
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so are they really fixing the sample issue??
I am so, so disappointed in the way Sephora has handled the customer
service issue about samples. I personally know 10 VIB Rouge members
(including myself) who are willing to switch to ulta or other s...
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1 Reply
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Re: so are they really fixing the sample issue??
Hi @gringagrace, I am so sorry to hear your recent orders have been
missing their samples! I understand how frustrating that can be and I
apologize for the inconvenience caused. Please send me a priva...
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0 Replies
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Sephora pallet cancelled :(
I am so upset. I have had over 2000 points to use and have been checking
the rewards bazaar like crazy and finally was able to snag one of the
Sephora pro pallets and was so excited. It said in proces...
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email address issue
I noticed that the email address they put on my beauty insider card is
wrong, so I tried to edit it but it won’t let me, how can I change it?
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0 Replies
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Order still processing
I ordered my product on December 29,2017 and it is still processing it
been 4 days can someone please why the order is still processing or if
there is anything I can do. thank you
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5 Replies
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RE: Order still processing
I’ve still got one from the 25th that’s still In Progress... I got ship
notice this morning for 2 from the 27th, 2 from the 28th and a partial
ship from the 30th. Still waiting on the 31st but that’s ...
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Re: Order still processing
I have the same exact problem! Usually I get a response quickly about
out of stock items....
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0 Replies
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