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201,083 Posts
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RE: Insider points just disappeared!
I am hoping it’s a system glitch as I had 3K+. Anyone know what
happened?
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RE: Insider points just disappeared!
Must have been a problem with their system. I Called this morning and
was reassured my points were still there and was sent a link to change
my password
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RE: Insider points just disappeared!
Me too I have 1040 points and now all disappeared what happened ?
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RE: Re: Insider points just disappeared!
ME TOO! I was $2 away from becoming a VIB rouge and I was going to
purchase and I don't know what happened
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Re: Insider points just disappeared!
Me too! I have about 2900+ points, i was about to make some purchase to
get my vib rouge before the year end. and suddenly they ask me to join
beauty insider again. I hope it's a glitch!
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RE: Insider points just disappeared!
Happened to me too. Totally freaking out! Hopefully a big mistake.
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VIB Complementary Makeover question
Can I use the card for a complementary makeover in Sephora Inside JCP?
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NO samples in box
None of the samples I selected were in my order that I received today 😞
any chance they will be sent separately? Or can I have someone resend
them please. Xo
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Re: NO samples in box
Hi @SamanthaLD, I am very sorry that your samples were missing from your
order! Please send myself or any moderator a private message, if you
still need assistance with this. Thank you. Best Wishes, Janean
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Third order in a row with no samples
This is the third order in a row I received with no samples. What's
going on Sephora? I see many other posts where people have the same
issue. This is unacceptable. A selling point for Sephora was always that
they provided the free samples.
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Re: Third order in a row with no samples
Hi @passion4dance, We're very sorry that you did not receive your
samples in your order again. If you still need assistance with this,
please send myself or a moderator a private message. Thank you. Best
Wishes, Janean
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Frozen items
My latest order (liquid highlighters, moisturizer creams) were frozen
when I opened the box due to weather conditions. I cannot ship for
return due to the damp packaging. What can I do to get a replac...
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Bobbi brown nude finish illuminating powder
On Canadian website, the dark shade of Bobbi brown nude finish
illuminating powder is on sale. Other colors like fair, bare, nude etc
are not on sale.
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Re: Bobbi brown nude finish illuminating powder
Hi @nyaman, I'm sorry the other shades are not currently on sale! Please
check back on our website as we are frequently adding new products to
our sale section. Thank you. Always, Danee
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Samples
I choose my samples but am always dissapointed when I open my box
because the samples are never the ones I said I wanted to try. Is there
no guarantee that the samples will be what was sent with my order?
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Re: Samples
I also have had an issue with samples recently my few orders they have
eaither been all wrong or just not there. Very sad 😞
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Re: Samples
Hi @BeccaBlueyes, I'm sorry to hear that! I'll be sending you a PM
shortly. Always, Danee
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Re: Samples
Hi @GabbyLW, We're so sorry to hear this. We do our best to fulfill
sample requests. In the event that chosen samples are not available, we
do provide substitutions. Please send me a private message i...
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Broken Palette Received
Hey! I received the Colour Pop take me home eye shadow palette that I
ordered online (#8416474198) and it is damaged (as seen in attached
picture). I see I can no longer find the palette online to reo...
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Order is pending?
I put in an order on 12/29 as well as subscribed for the PLAY! pass on
01/01, the play pass has since been deducted from my account but theres
no evidence of my 12/29 transaction going through but my ...
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How do I transfer insider points from an old account to my new account?
I recently made a new account and forgot I had an old one with points.
How do I transfer them into my new account?
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Re: How do I transfer insider points from an old account to my new account?
Hi @Anonymous, I can assist you with this! I'm sending you a PM now.
Always, Danee
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Rouge Status Restored but points are gone.
Hi, earlier this morning my rouge status was obliterated. Although my
log in and name remained the same. Happened to many BI members as well.
Right now I logged back in and saw that my BI Rouge Status...
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Re: Rouge Status Restored but points are gone.
Hi @heyNurse, I'm sorry for the confusion! Beauty Insider was
temporarily down, however, it is back up and running. You should see
both your status and points again 🙂 Always, Danee
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#heyNurse I had to reset my password because I was locked...
@heyNurse I had to reset my password because I was locked out of my
account via web browser but not via mobile app. After I reset mypassword
it could hace been by fluke but my Rouge status and points were
restored.
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Why Hasn’t The Shipping Info Updated?!
I placed my order on the 25th . It was sent out on the 27. And when I go
see the tracking info that’s all that appears! I don’t know its
whereabouts nor when its getting here!!!!!
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Re: Why Hasn’t The Shipping Info Updated?!
Hi @Anonymous, our apologies for the delayed response! If you still need
assistance with your tracking, please send me a PM with your order
number. Thanks!
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Order In Progress
I made an order on December 29, and 6 out of 7 items have shipped out
already. The last item was not out of stock when I placed the order, but
now it is "sold out" on the website. My order says the it...
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Beauty insider to VIB
I’m a VIB member but my online account still on the Beauty insider! How
can I upgrade it?
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Re: Beauty insider to VIB
Hi @Anonymous, it sounds like you may have two accounts! Please send me
a PM with your email address(es) and Beauty Insider card number so I can
look into this for you. Thanks!
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Did not receive my free samples
I feel silly complains about this but I was really looking forward to my
three free samples with my purchase. The samples really help my mother
and I determine if we should buy a certain product later...
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Re: Did not receive my free samples
Hi @niya238, @Deannaxoxo sorry to hear your samples were missing! If you
still need assistance, please send me a PM with your order number.
Thanks!
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RE: Did not receive my free samples
I️ just had this problem too! I️ was so looking forward to the samples
I️ chose but when my package arrived I️ only got one sample and it
wasn’t even one of the ones I️ had chosen!
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