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200,424 Posts
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Recent sample problems
So recently I’ve been having some problems with the samples I’ve been
receiving. For quite some time now I would never get the actual samples
I asked for which was whatever, not the worst, but still n...
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Re: Recent sample problems
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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I’m frustrated with my order
I don’t know why, but my orders have been canceled lately. I ordered 2
perfumes and a benefit kit yesterday, the order was cancelled, so I
ordered it again, but with another credit card, and it was ca...
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Re: I’m frustrated with my order
Hi @brunaclombardi, I completely understand your frustrations and I'm
sorry that your having trouble placing your orders. I'll PM you shortly
to assist! Cheers, Richard
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adding points after a purchase
Hi, I realized I did not receive points or any $ towards my Rouge status
for an online order I placed a few weeks back.. is there any way to add
the points? I still have the recepit!
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Re: adding points after a purchase
Hello @abby7494, Sorry to see this. Can you please send me a Private
Message with a picture of your full receipt and registered email address
so that I can assist you with this? Cheers, Richard
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Help
I have ordered stuff on the 24th of this month and my order still says
pending what does that mean and will i get my order .
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Re: Help
Hello @Anonymous, Sorry for the delay in our response! Your order has
now shipped and you will receive an email with tracking information! We
hope you enjoy! Cheers, Richard
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I bought an item full price and now it is on sale
Hi! I just bought the sephora double tap brush kit on December 3rd for
$48 and I see now its on sale for $30. Is there a way I could get money
back or store credit?
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Re: I bought an item full price and now it is on sale
Hi @Victoria2ann4. Contact us at 1-877-SEPHORA for assistance. xo,
jamila
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Sale Price Refund?
I saw here on the forums that if an item goes on sale very quickly after
purchasing it that a refund can be obtained. I purchased an item on the
18th that went on sale by the 27th. Less than 10 days. ...
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Re: Sale Price Refund?
Hi there @Anonymous. I recommend calling us at 1-877-SEPHORA for
assistance. Generally speaking we don't do price adjustments, but we'd
be happy to look into this. xo, jamila
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Re: Sale Price Refund?
This is from the forums last December "Within certain limitations - yes,
you can receive the price difference adjustment if the product went on
sale very quickly after your purchase....Nika" Curious as to when that
policy went away and why.
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Can't find my account by phone number in-store?
Hi, for whatever reason my account never shows up when they enter my
phone number or email in store. It's getting really upsetting cause my
husband will go in and buy products for me sometimes but the...
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Re: Can't find my account by phone number in-store?
Hi @Muartbla. Give us a call at 1-877-SEPHORA or send me a message with
your BI card and BI email so I can assist. xo, jamila
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Shipping
I recently signed up for the Sephora Play box. Will I receive a box for
December or will it not come till December?
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Re: Shipping
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Re: Shipping
Hello @Anonymous, Thanks so much for reaching out! Upon further review,
it looks like your first unboxing will be in January! We hope you enjoy!
Cheers, Richard
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Need help with my order
IF i made an online order to a wrong shipping place and no one received
it would it be refunded automatically?
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Re: Need help with my order
HI @Hebaasedky We'll fie a shipping claim if this happens and inquire
about the best product available.
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Never received my order!
hello,it’s been over a month and I still haven’t received my order. Can
you please provide me with a refund?
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Re: Never received my order!
Hi @Ekaterina889, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Order Cancelled: "Unable to process your payment information"
I've just placed an order and received an email "Upon reviewing your
account, it appears that we were unable to verify your payment
information. It appears that the billing address on your account doe...
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Re: Order Cancelled: "Unable to process your payment information"
Oh no @Anonymous so sorry! We'd be happy to assist. Give us a call at
1-877-SEPHORA fo assistance. xo, jamila
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I forgot to use my beauty insider card on a large purchase
My brother went to Sephora to purchase makeup for me as a gift (which
was a purchase over $100) and I forgot to give him my beauty insider
card to receive the points. I have the receipt from the very ...
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Re: I forgot to use my beauty insider card on a large purchase
Hii @Carlai. Please have your brother contact us with his receipt so we
can assist him. xo, jamila
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Again!
Again I received my order today without my three samples. I really
wanted to try them! They are still available so I am unsure why I didn’t
get them. I have another order coming soon and hopefully it ...
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Username change.
How can I change my username? I don’t want the one I currently have.
Most of the names I would put were already used, so I just put any
letter... now i don’t want it and can’t seem to change it can anyone
tell me how I can?
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Re: Username change.
Hi @Anonymous. So sorry but at this time we are unable to modify Beauty
Insider nicknames. xo, jamila
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Re: Ruined Christmas Gift
Oh no! So sorry about this @Anonymous. Please send me a message with
your order #. xo, jamial
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Cancel my order
My order was placed before I entered the kind of payment i wanted to use
and used a debit card i didn’t want. How do i cancel my order or simply
switch the kind of payment i want to do?
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Redeeming points
How do I redeem the points off a receipt from what my mom bought for me
in store? A worker said I could redeem it online, but I am not sure how
to
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Re: Redeeming points
Hi @cgarland3, Please send me a private message with a copy of your
receipt, so I can manually add the points to your account so you can
redeem them. Warm Regards, Penelope
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Points/ Status Incorrect
Whenever I shop in store my points show up, but while I am online only
points I have received from online purchases have shown up. Could anyone
help me figure this out?
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Re: Points/ Status Incorrect
Hi @Anonymous. It sounds like we'll need to link your BI card to your BI
account. Call us at 1-877-SEPHORA for assistance. xo, jamila
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