Package not delivered

[Anonymous]

Hello Sephora,

Please stop using Lasership for your deliveries. I love your products but your shipping and delivery services are so bad I am thinking of moving away from ordering anything from Sephora altogether. I have lost my packages twice now, with them being shown delivered and I know they weren't because I was home both time. They do not ring door bells and do not care if packages are left in the middle of a busy street or are stolen.

So please if you wanna retain me or many others like me stop using lasership.

Please see the one star rated review of your shipping company here-

[ZannaBT]

Hi @Anonymous, we appreciate you taking the time to share your feedback and we are very sorry to hear about your recent delivery experiences with Lasership. We will be sure to share this with the appropriate department.

If you still need assistance with your missing packages, please give us a call at 1-877-SEPHORA. Thank you!