Sephora Order Canceled- Disappointed!

[Jenny125689]

I placed an order for 7 products a few days ago. Today I received an email that one of my products was canceled and not being shipped because it was "out of stock". I just looked it up on the Sephora website to see if it was still available and it says it is! I am disappointed because I was really looking forward to getting this product in time for NYE. Is there anything that you can do? I know that I was given my money back but I do think it is a BIG inconvenience to allow someone to purchase a product out of stock but really it still says it is available! Please let me know.

[ZannaBT]

Hi @Jenny125689, our apologies for the delayed response and I am so sorry to hear about your cancelled order! If you still need assistance with this, please send me a PM with your order number. Thanks!

[PinkStarburst]

Same exact problem and pretty sure they will just brush it off with an "Oh I'm so sorry" message... They really lost their sh.t since October... disappointing.

[Jenny125689]

Wow! By the comments it seems like there are a lot of people who are having this issue! So frustratinggg