What is Sephoras problem???

[KatieKz]

I am seriously about lose my mind... and I do not get angry very easily. I have now had around 7 or more orders where my point perks are taken out. And most of these orders have only been made because I am trying to redeem points (if this didn't happen I would have only had 2 or 3 orders). Everytime though, they take them out and I have to keep trying and keep buying crap I don't need. My other problems. One order was missing an item, Sephora has been no help. I made an order and my card was charged but the order just magically disappeared, Sephora was no help. A year ago I returned something (the one and only time I have) I bought with my debit card, the cashier for some reason couldn't put it back on my card so I said a gift card was fine. I found out a month later when I tried to use it that it was empty.. she never actually put the money on.. Sephora still has not fixed this. Why??!

[RaquelBT]

Hi @KatieKz,

I sincerely apologize about this! I'll be sending you a private message shortly to assist. 🙂

Best Regards,

❤️ Raquel

[KatieKz]

Oh I should add that it just happened again.. got two emailed that my orders have been modified. Took three 100 point perks out.. so it's around 10 times now.