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200,354 Posts
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Order cancellation
I Ordered Something’s Online A Foundation And A Primer But My Primer was
Canceled Because it Was Out Of Stock . I Spend $32 Dollars On It & I
Don’t See That Money On My Debit Card & They Sent A Email ...
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1
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1 Reply
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Re: Order cancellation
Hi @JAXO14, It sounds like you may be seeing a pending authorization!
These fall off automatically within 1-7 business days for domestic
cards, and within one billing cycle for international cards. If...
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Hair Dryer Return Policy (Buttercup)
Hi, Does anyone know what the return policy is for a hair dryer? Someone
told me that if it stops working within 2 years you can still return it
or get a replacement (specifically referencing the Butt...
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Sephora What Happened?
I have been a Rouge for a couple of years and absolutely loved it. This
last year and particularly the last half of this year things went really
downhill so I didn’t renew I was very close but became ...
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4
| 3 Hearts |
4 Replies
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Re: Sephora What Happened?
Hi @MallyGirl1, I'm so sorry for the issues you've experienced recently,
and thank you for taking the time to share your feedback with us. Please
know that Sephora strives to provide excellent service...
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1 Reply
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| 1 Hearts |
1 Reply
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Re: @MallyGirl1 you are still Rouge
Thank you but I’ve been demoted to VIB for 2018 even though I tried to
make Rouge...
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Unsucceful authorization
Can any one help me about this issue ? I called to Sephora CS 5 days ago
, they said i have multiple acc , actually i did and they deactived my
other acc and combine the points to this , I have to way...
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3
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3 Replies
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RE: Unsucceful authorization
Hi, It happend to me 4 times (unsuccesful authorization). I was trying
to get subscription for play sephora. Called sephora CS, he said that
home address i updated was updated twice, so it was difficu...
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Re: Unsucceful authorization
Hi guys , Update here For everyone who wondering and having the same
issue like me right now . Sephora did resolved my problem , after a
month call back and for about 5-6 time and my account goes back...
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0 Replies
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Re: Unsucceful authorization
Hi @AnhTr I'm sorry to hear about your experience. I will look into this
for you and send you a message with more information.
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Zero samples
Count me as another customer whose order arrived today with zero
samples. Is Sephora phasing out the samples? I am legitimately asking
because so many people seem to not be getting them.
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1
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1 Reply
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I feel like they are because I haven't been receiving any...
I feel like they are because I haven't been receiving any and I am
getting so fed up with it! I came home from work today to find a box at
my door with 0 samples in it yet again!! I'd drive to Sephora...
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Missing samples again
This is the third time I’ve had sample problems. The first time they
were the wrong ones, second they were missing completely. Once again
they are missing completey. I didn’t contact them for the firs...
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3 Replies
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Re: Missing samples again
I've been having the same issue with my past few orders and haven't
received any reply other than the form letter saying they don't
guarantee samples. I had a family member receive points for this, bu...
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Re: Missing samples again
Hi @AmberH87, I'm sorry about this. I will send you a private message to
provide further assistance. Warm Regards, Penelope
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1
| 1 Hearts |
1 Reply
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Re: Missing samples again
Penelope went above and beyond to help me with this dilemma. I
completely appreciate this customer service! I am now happy again to
spend so much unnecessary but necessary money here 😂
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| 1 Hearts |
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Received the wrong samples?
I just received my package for my most recent purchase, and two of the
samples in the box were not the ones I requested, even though the ones I
requested are listed in the order. How can I get this fixed? Thank you!
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1 Reply
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RE: Received the wrong samples?
This tends to happen. I’ve called before and since it’s samples they
can’t ship them out alone. Depending from which warehouse your totem
ships out of, there’s no guarantee that they will have the ite...
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Pending Order
Greetings! I placed an order on 1/5/18 and it still is pending. I was
wondering if anyone else is having this problem as shipping is usually
pretty quick? Thanks!
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1 Reply
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RE: Pending Order
I’m having the exact same problem, and when I called customer service
tonight, they told me to just wait more. 🙄
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No Samples, no reward, no promo!
RESOLVED- THANKS RAQUEL In my 2 orders that arrived together today, I am
missing my 6 samplesand did not get the promo item or the rewards item I
chose. I understand that the rewards item and promo we...
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1
| 1 Hearts |
1 Reply
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Re: No Samples, no reward, no promo!
Hi @Anonymous, You're welcome!! If you ever need assistance with
anything else, please feel free to private message me. 🙂 Best Regards,
❤️ Raquel
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product
I bought a amber crystal collection for 16$ and the setting spray came
shattered, I was wondering if I had to ship the whole collection back or
I could keep the highlighter and the balm?
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1 Reply
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Re: product
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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0 Replies
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Received a broken product
Does anyone know if sephora will send you a new product when the one you
received was broken without having to return it? I received my
subculture palette today with a broken shadow that got all over ...
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1
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1 Reply
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Re: Received a broken product
Hi @JenniferBby99, I'm sorry to hear your palette arrived in this
condition! I'll be sending you a private message shortly to assist. 🙂
Best Regards, ❤️ Raquel
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Missing samples from my order!
My past 2 orders didn't contain the 3 samples. This is part of why I
shop with Sephora! I choose perfume samples because I don't go to the
physical store and this is how I find perfumes I want to buy....
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1 Reply
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Re: Missing samples from my order!
Hi @PlaidLove, I'm so sorry to hear this. I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Merging accounts
Yup, just post this on the customer service board, @kianamp, and one of
the mods should be able to take care of it for you!
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1 Reply
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Re: Merging accounts
Hi @quspork, Please feel free to private message me if you need
assistance with anything. 🙂 Best Regards, ❤️ Raquel
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looking for assistance
I posted last night and haven't received a reply. I am looking for
assistance with my package which did not include any samples. I just
revently paid for the two day delivery for a year so I could do ...
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1
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1 Reply
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Re: looking for assistance
Hi @gygles, I'm sorry to hear you're missing samples in your recent
order! I'll be sending you a private message shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Won’t accept my visa debit
After losing my old card i used on sephora all the time i got a new one
and i can’t make a payment even though all the information is correct
and there is enough money available in the account. what can i do?
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1 Reply
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Re: Won’t accept my visa debit
Hi @browsnlashes, Oh no! I'm sorry to hear this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Single product in order cancelled?
Hi! Recently I ordered the Rms skin2skin foundation brush scheduled for
the 3 day shipping along with an eyeliner pen and a Sephora samples bag.
It then said that the brush would take longer than 3 da...
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1
| 1 Hearts |
1 Reply
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Re: Single product in order cancelled?
Hi @beautylover709, I'll be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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gift card not working
my grandmother got me a 50 dollar gift card for Christmas and it says
that there is no money on the card but there actually is. what should i
do.
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1 Reply
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Re: gift card not working
Hi @Abigayl27 Oh no! If you still need assistance with this, please send
me a PM with your gift card number.
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