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200,503 Posts
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What Samples
The last 3-4 orders I have placed on Sephora.com have arrived with no
samples or 1-2 samples that I did NOT select. Why waste my time
selecting samples and deducting 100 points for things I requested ...
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Re: What Samples
Hi @IBGD, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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Re: Really?
Hello @GG84, We do have community guidelines in place for our public
forums. Community members are more than welcome to flag posts that may
potentially go against these guidelines. I've included a lin...
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im starting to feel like a broken record here...
say it with me everyone: i didnt receive any free samples with my
order!! 🙄 and like, online it says i received them. but on thd order
sheet i have it only says i received my pallet (which had a brok...
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RE: im starting to feel like a broken record here...
Same thing happened to me again today. No Samples with my order. I’m VIB
rouge and I’ve lost count how many times this has happened to me in past
several months . How can they get it wrong every time ...
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Re: RE: im starting to feel like a broken record here...
Hi @nurse80, I'm so sorry about this! Please send me a private message
with your order number(s) and I'll be happy to assist. - Laurie
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Re: im starting to feel like a broken record here...
Hi @aeilsx, @ampdamsel2011 and @Gosia47, I'm so sorry that your recent
orders did not include complimentary samples and thank you for taking
the time to share this feedback with us. For assistance, pl...
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RE: im starting to feel like a broken record here...
Me too. I didn’t get my 3 free samples and they canceled my Lancome
Purryfic and Comforting duo. I like products from Sephora but costumer
service is terrible.
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Re: RE: im starting to feel like a broken record here...
Hi @Gosia47, I just wanted to let you know that I've removed the
screenshot provided in your post as it contained your order number and
shipping address. We kindly ask that no personally identifying i...
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Re: im starting to feel like a broken record here...
Yep! Me too! Sometimes my order will be shorted samples or I get ones I
didnt select. I bought flash shipping for the extra samples, I live so
close to a wearhouse that I was already getting 2 day shi...
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Re: im starting to feel like a broken record here...
yeah!! im trying hard to be understanding but, its getting to a point
where i feel like i should just go to ulta or something 😕
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Yea I hear you. Ulta sucks though. Their customer service...
Yea I hear you. Ulta sucks though. Their customer service is abysmal. I
spent thousands with them for years and was treated crap.
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Marc Jacobs Le Marc Lip Crème Lipsticks did not get posted
About a week or 2 ago, I posted a detailed review on Marc Jacob's new le
marc lip creme lipsticks, but it's not up... I gave it either 2 or 3
stars... does sephora just choose not to post bad reviews?
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Re: Marc Jacobs Le Marc Lip Crème Lipsticks did not get posted
Hello @Dee94, So sorry about that! I'll send you a private message to
assist! Cheers, Richard
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Lasership
I have had so much trouble getting packages delivered since Sephora
switched to Lasership. Just last month I ordered something and it said
delivered but I never received, Sephora refunded me but it is...
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Re: Lasership
Hi @mythoughts1, I'm so sorry for any trouble this has caused and thank
you for taking the time to share this feedback with us. I'm glad to hear
that our Customer Support team and Lasership are curren...
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Re: How I can change my birth date ?
Hi @Krysttmarie, I can assist with this. 🙂 I'll send you a private
message shortly. - Laurie
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No samples?
Wondering if you are still giving out samples!? seeing as this is the
second time I've received an order (thinking the first time was just an
overlooked oopsie) only to realize that I yet again have n...
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Re: No samples?
Hi @Anonymous, While samples may be substituted because our inventory is
limited and changes frequently, they should not be missing from your
order and I'm sorry to hear this has happened twice now. I...
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Re: No samples?
Thank you for the points Megan, it's very much appreciated! However it
still didn't fix the problem.... because I received an order from
sephora today and surprise, surprise NO samples...AGAIN! So thi...
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Shipping
I placed my order on the 5th and it included my birthday gift and it
still says that the order is pending and has not been shipped out yet. I
was originally told it would arrive tomorrow
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Re: Shipping
Hi @KennaS, I'm sorry to hear this! I'll take a look at the order
information and will follow-up with you in a private message shortly
after. - Laurie
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Didn't receive samples?
I made two separate orders, one for me and another for my daughter. The
orders came in a box together ( which I can appreciate! save a tree,
people! ) but only contained 1 of the 6 free samples I pick...
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Re: Didn't receive samples?
Hi @AmyElm, I'm so sorry! I'll send you a private message shortly to
assist. - Laurie
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Happened to me before too. They told me if you place an o...
Happened to me before too. They told me if you place an order within
like 30mins of each other, they will ship together. It's in their small
print.
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Re: Happened to me before too. They told me if you place an o...
Wow!! That's really good to know, thank you! Unfortunately, I made these
orders within an hour or two of each other, not 30 minutes. While I'm
glad they shipped together, it'd be nice if I could get t...
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call customer service! that's what I did and they gave me...
call customer service! that's what I did and they gave me some points.
I'm happy they save trees but I agree, they need to send all the samples
you order. So irritating!
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Points
I need help to get my points i went to SEPHORA and there point system
was down so i need to recover them how can i get them do i go to the
store or can i do it online or by the phone???????? helpers
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Re: Points
Hi @AndyVaz, If you have not been assisted with this already, please
send me a PM with your registered email address and a photo of your
receipt for further assistance. Best, Zakiya
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does anybody know where I can get the kat von d duo brush for contouring ?
i thought they had it here online at Sephora but they don’t and I went
in and they don’t have it ? Did they stop making them ?
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RE: does anybody know where I can get the kat von d duo brush for contouring ?
@ogbombbay A lot of BI’s are finding them at TJMaxx and Marshall’s for
half the price! I’d suggest visiting yours. Seems like that’s where
they’ve all gone.
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STOLEN / LOST PACKAGE
Hello, so I placed an order on December 30th and my tracking info said
it was delivered yesturday January 5th at 12pm but when I came home
around 6pm to my appartment it wasn't there. It was shipped b...
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Re: STOLEN / LOST PACKAGE
Hello @dianaa96, So sorry for any delay in our response. Upon further
review, we see that you were able to revolve this with one of our Call
Center customer service representatives. Please send me a P...
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RE: STOLEN / LOST PACKAGE
I’m having the exact same problem right now. Definitely call Lasership
they’ll open up an investigation which I was told will take 2 business
days. Hopefully within those 2 days something will show up...
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Re: RE: STOLEN / LOST PACKAGE
@NMirab, Sorry to hear that happened to you too! Send me a PM if you
need further assistance or if you would prefer not to have to call in.
🙂 -Mali
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Beauty Insider Email
The last time I visited Sephora and I gave the cashier what I thought
was the email linked to my account, I was told nothing came up. Is there
any way I can update my email to link it to my current address?
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Re: Beauty Insider Email
Hi @Anonymous, I'll send you a private message to assist you. 🙂 Best,
Mali
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