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201,187 Posts
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Re: Redeeming store credit
Hi @Makaroni, Can you please send me a private message with your
merchandise gift card number so I can assist? Thank you! 🙂 Happy
Holidays, ❤️ Raquel
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Re: Redeeming store credit
Hi, I'm having the same issue, the products I want are not available
in-store. Could you please help?
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VIB status but not getting monthly gift
I never got an email for a promo code or anything for a free monthly
gift being VIB status. I just spend almost $200 in Sephora yesterday and
wasn't able to get my GWP since I didn't have a promo code...
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RE: VIB status but not getting monthly gift
There hasn’t been one this month yet as far as I know - the last email I
got was December but those are likely out of stock by now. There is also
a promo code thread you can search and @Lazybeautybeas...
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monthly gifts
I'm a VIB and it says that we get monthly gifts , do I have to visit a
Sephora store in order to get that ?
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Re: monthly gifts
@crackercookie The monthly gifts benefit refers to special promo codes
that are emailed to VIB and Rouge members. These promo codes are for
gifts with purchase that you can use on orders that meet a c...
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has this month's gift come out yet? I looked through my e...
has this month's gift come out yet? I looked through my emails and
haven't found one😞 TIA!💋
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VIB
okay i just ordered something and i didn’t have an account but i already
had a VIB card but i didn’t put it in with my order and it made me a new
card. how do i put in my VIB card to my account?
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RE: VIB
You can contact customer support via email or calling them and they
should be able to transfer the points!
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Double points not received?
I placed my order and the promotion is double points on online orders
until 1/12. I placed and received my order but the points were not
double. Also am I able to add my insider points to my online or...
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Re: Double points not received?
Hi @Momoftwins1231, The extra points are typically added within 24hrs of
purchase. 😉 If you are still not seeing the extra points please send me
a private message with your order number. Thanks! Best, Mali
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hey, it takes a little longer for them to add the x2, but...
hey, it takes a little longer for them to add the x2, but i assure you
they will add them. Also you can use your beauty insider points via the
Reward Bazzar.
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I know how to use the points however I ment the 50point c...
I know how to use the points however I ment the 50point card that came
with my play box. I placed my order and was wondering about those points
also. Thank you for your help
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RE: I know how to use the points however I ment the 50point c...
The card with the play box can only be redeemed in store; it's a way for
clients to be able to find products in store or have a mini tutorial
from the cast members! There's a little paragraph on the back of the
card with the information
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Nars foundation
Hi, I bought the Custard Nars Radiant Creamy Concealer, and it literally
is my skin color, so I wanted to buy the All Day Luminous Weightless
Foundation, but I don't know what color to use, so I wante...
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Re: Nars foundation
Hi @avanessab, Your Color IQ is #1Y06 and the matching shade in the Nars
All Day Luminous Weightless Foundation is COLOR: Barcelona. 🙂 Best,
Mali
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RE: Nars foundation
You can use Sephora's Color IQ to match shades via a certain product!
Just look up Sephora color IQ and when you go on the site it will ask to
match via a product or if you know your specific code. Yo...
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How to acquire flash shipping
Hi, I was wondering if/how I can get flash shipping. I am in Canada.
Thanks in advance 🙂 Jenny
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Re: How to acquire flash shipping
Hi @HonkytonkJenny, Flash shipping is not currently available in Canada.
😉 Best, Mali
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Cancelling an order
Hello I just placed an order about 10 minutes ago and I would like to
cancel it as the address is wrong, and I no longer live at that address
so I wont be able to return it.
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Re: Cancelling an order
Hi @Saraaaahhhh, Typically we are not able to cancel or modify orders
once place. If you still need assistance with this, please send me a
private message with your order number and the correct address once this
order ships. Thanks! 🙂 Best, Mali
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Sephora profile
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Exchanging something
Purchased something at Sephora Inside JCP and I am not happy with it. I
used my 50 pts play pass with the purchase, so I received the bonus 50
pts during that purchase, plus double points since it was...
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RE: Exchanging something
When you exchange something it won't affect the points; however a
loophole may be that if you return the product(s) you purchased while
redeeming the in-store extra points card they may be able to tak...
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E-mail Change
HiI was wondering if someone could help me change the email I gave for
my beauty insider account when first signed up. I tried to change it by
creating a new account, however it made me start from scr...
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Re: E-mail Change
Hi @rebeccadeluca, I can look into this for you! I'll send you a private
message. 🙂 Best, Mali
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VIB to Rouge
Hi, I am currently a VIB and I have until 12/2018 for my benefit to
expire. I am also $80 away from reaching Rouge status and I was
wondering if I become a Rouge before 2018 ends then will I receive m...
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Re: VIB to Rouge
Hi @Unknownfish, I'll send you a private message to assist you. Thanks!
Best, Mali
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VIB reward benefits
Recently I upgraded to VIB status and they said one of the benefits is
monthly gifts, but I haven’t gotten any emails about this yet. How do I
claim these gifts when I have been upgraded for about 2 months ?
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Re: VIB reward benefits
Hi @sophiafucci, Sorry for any confusion. Please stay tuned via email
for information regarding these exclusive offers to add to online
orders. I would make sure your subscription is up to date. I'll ...
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Re: VIB reward benefits
The monthly gift refers to VIB/Rouge-only promo codes that are sent out
via email. They are usually for a small gift set GWP with buy-in amounts
around $35-45. Make sure you're signed up to receive em...
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