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200,682 Posts
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Re: WRONG ADDRESS
Hi @vannahkitty, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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1
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1 Reply
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0 Replies
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No samples. Again.
I feel like a bit of a broken record here.. but I'm not sure what else
to do. This is the THIRD order that I've received with zero samples in
it (not to mention orders that have been missing one or tw...
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5
| 4 Hearts |
5 Replies
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Re: No samples. Again.
Hi @HereticHime + @pinkpallette + @saucyedna + @LiyahK + @MDsoon2B. So
sorry about this. While our website does call out that samples are
subject to substitution based on availability, I apologize if ...
1
0
| 1 Hearts |
0 Replies
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Re: No samples. Again.
Same! And I even made me order with a specialist from the source!! She
insisted, and I said "I guarantee I won't get them so don't waste time
on it" --so she chose 3 for me.. nothing!!
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| 0 Hearts |
0 Replies
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RE: No samples. Again.
SAME! I always receive samples of things that don’t interest me. A
little disappointing since I was looking forward to trying the samples I
actually chose
1
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| 1 Hearts |
0 Replies
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RE: No samples. Again.
Same thing here: just got another package and there were no samples.
I’ve let it slide in the past but seeing so many people complaining and
realizing this is a systematic oversight is a bit disconcer...
3
0
| 3 Hearts |
0 Replies
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RE: No samples. Again.
The exact same problem occurred to me last week and again today! Both
orders were also from the Memphis location. Reading these threads, I’ve
noticed this to be a common problem which is extremely fru...
2
0
| 2 Hearts |
0 Replies
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Why was I charged an extra 2 times?
I recently purchased lipsticks that came out to $49 Then today I checked
and there was an extra 2 charges of $17 and $23, that I have not
authorized. Why was I charged ?
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1
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1 Reply
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Re: Why was I charged an extra 2 times?
Hi there @lenatime. What you are seeing are pending authorizations and
actual charges now that your order has shipped. Please note the pending
auth will expire and the funds will return back to your a...
1
0
| 1 Hearts |
0 Replies
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| 1 Hearts |
1 Reply
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Re: No Samples!
Hi there @KYUMMYLOVE. So sorry about this. I am happy to assist and will
send you a private message. xo, jamila
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0
| 0 Hearts |
0 Replies
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Missing sephora samples
My past 3 samples I have not received ANY samples! I get they are just
samples but why offer it if I get jipped every time? I just ordered a
package a week ago and didnt even get replacement samples.
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1
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1 Reply
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Re: Missing sephora samples
Hi @AxidHolli, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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0
| 0 Hearts |
0 Replies
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Last order did not contain free samples
Hi,Like a few others, my last order contained no free samples, which is
a large reason I order online. Will they be in my other orders, or just
not provided?
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4
| 6 Hearts |
4 Replies
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Re: Last order did not contain free samples
@LyssaHeartsong + @Marrrryyyyy, Sorry to hear that your order was
missing samples. Our sampling program is not ending. I'll send you both
private messages to further assist you. @KHRN, I sent you a private
message earlier. 🙂 -Mali
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1
| 1 Hearts |
1 Reply
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| 0 Hearts |
0 Replies
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I feel like they are phasing samples out or something......
I feel like they are phasing samples out or something... because
everyone is complaining about receiving no samples, myself included. It
is such a bummer. 😞 I look forward to the samples
3
1
| 3 Hearts |
1 Reply
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I hope not. I've found so many new and wonderful products...
I hope not. I've found so many new and wonderful products from samples.
In fact over half my orders come from trying out samples.
1
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| 1 Hearts |
0 Replies
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Free samples
What is going on with the free samples? This is starting to become a
reoccurring thing. I pick out free samples that I am genuinely
interested in and I started to get just to open my package and find ...
1
1
| 1 Hearts |
1 Reply
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Re: Free samples
Hi @Jragon, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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0
| 0 Hearts |
0 Replies
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Missing samples again
The past few months I've had issues with Sephora purchases. Last
purchase in store I used my play box points in store, and the points
never showed up on my account. I even posted about it two weeks ag...
1
2
| 1 Hearts |
2 Replies
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Re: Missing samples again
Hi @cuppajoy, I sent you a private message just now. 🙂 Please check
your inbox when you have a moment. Best, Mali
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1
| 1 Hearts |
1 Reply
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| 0 Hearts |
0 Replies
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Bio Ionic Eternity Pro Styling Wand
Does anyone know if the Bio Ionic Eternity Pro Styling Wand will be back
in stock? Bio Ionic's website says they are out of everything. Not a
good sign. Are they discontinuing their products? I want t...
0
1
| 0 Hearts |
1 Reply
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Re: Bio Ionic Eternity Pro Styling Wand
Hi there @reynodp. Sign up for an email alert to be notified when this
item is restocked and available to order. You can also use the find in
store feature to locate this item at the nearest Sephora. xo, jamila
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0
| 0 Hearts |
0 Replies
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When should my order arrive?
My order was scheduled to arrive today but has been sitting in Horsham,
PA since the 9th. When should I expect to get it?
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1
| 0 Hearts |
1 Reply
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Re: When should my order arrive?
Hi @SavnnahC, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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0
| 0 Hearts |
0 Replies
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Adding points
Hello, is it possible for me to add points to my beauty insider account?
I have my receipt but the points were not added at the time of purchase.
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1
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1 Reply
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Re: Adding points
Hi there. Happy to assist! Send me a private message with your receipt.
Be sure to display the date, Sephora location and subtotal. To send a
message, click on my username and head to my profile. xo, jamila
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0 Replies
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how long to process
I ordered a two faced chocolate palette and I was just wondering how
long it will take before I get it. It’s still saying in process
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1
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1 Reply
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Re: how long to process
Hi there. Processing time may vary @Anonymous, but we are working to
fulfill your order. If you have questions about shipments, click here:
http://seph.me/2D3nSyk. xo, jamila
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0 Replies
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No samples?
Just received my package in the mail and my order had been shipped
separately and I had not received my samples in the first package and
just checked and they have not come in my second either. Upset ...
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2
| 0 Hearts |
2 Replies
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Re: No samples?
Hi @ChloeDee83, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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0
| 0 Hearts |
0 Replies
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No samples yet again...
Just received my order... no samples...I'm getting really tired of how
things have been recently. If you are going to stop giving samples that
the Customers hand picked from the options available, the...
1
1
| 1 Hearts |
1 Reply
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Re: No samples yet again...
Hi @KylieAnn93, Sorry about this. I'll forward your feedback and will
send you a private message to assist you. 🙂 Best, Mali
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| 0 Hearts |
0 Replies
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Account assistance
I spent $92 the other day and I only received points for my purchase.
That amount was not deducted from the amount I have to spend to renew my
Rouge status. I called about that and it was supposed to be fixed, but
that still has not been reflected
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1
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1 Reply
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0 Replies
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Laser Ship Sucks
They keep losing packages, tracking doesn't work... Sephora should be
using a more reputable delivery company to deliver to their customers.
1
1
| 1 Hearts |
1 Reply
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