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201,187 Posts
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Re: No Samples???
Hi @otatea, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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Order - Please answer me ASAP
I'm VERY annoyed -- i placed an order at 10:30 this morning and was told
by the associate that it would be shipped out today -- now i'm told it
won't be -- also the last two orders i received were mis...
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6 Replies
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I haven't received the samples I've picked in months...iv...
I haven't received the samples I've picked in months...ive even gotten
no samples. The worst was only ordering to get a beauty reward...and
having that not arrive too 😕 not sure what's going on but it's a
bummer.
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Re: Order - Please answer me ASAP
Hi @kathym127, I'm sorry to hear about this! I'm going to send you a PM
to assist you further. Always,Danee
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Re: Order - Please answer me ASAP
Hi @kathym127, I'm sorry if you have not been assisted! Private messages
can be accessed by visiting your Profile > Messages. I'll take a look at
the order information now and will follow-up with you in a private
message shortly after. - Laurie
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2 Replies
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Re: Order - Please answer me ASAP
i chose profile but did not see anything relative to messages? how do i
access?
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1 Reply
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Re: Order - Please answer me ASAP
You can also access your private messages by selecting the icon that
looks like a bell at the top on the right hand side of the screen below
where is says "Stores and Services".
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Order has been pending for days?
I’m really frustrated I made 2 orders on the 10th and had one canceled
and the second has been pending since. I’m beyond annoyed and really am
getting irritated by the customer service I’m rouge and h...
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1
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1 Reply
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Re: Order has been pending for days?
Hi @iknowitstoday, I will send you a private message in regards to this
shortly. Thanks! Best Wishes, Janean
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OnTrac Shipping
Is there any way that it can be noted in my account to NEVER have my
orders ship through OnTrac? They never fulfill their delivery
commitments shown on their website and aren’t always able to deliver ...
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1
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1 Reply
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Re: OnTrac Shipping
Hi @spokanecf, I am so sorry to hear about your experience with OnTrac
and I will be sure to share your feedback with our Shipping Department
so we can continue to improve our service. In the meantime...
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Wrong information under Give me some nude lip set
The details provided for the new give me some nude lip set seem to be
for an older box. None of the brands mentioned are for this new kit.
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1 Reply
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Re: Wrong information under Give me some nude lip set
Hi @ZSahar, thanks for pointing this out. I do see that the photo does
not match the description of the products listed. I'll be sure to submit
this for review. Thanks!
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Where’s my free samples??
I didn’t receive any free samples in my last 3 orders! I love trying new
things and a lot of times purchase because of samples. If Sephora isn’t
giving away samples anymore then they shouldn’t offer it anymore. It’s
very very disappointing.
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1 Reply
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Re: Where’s my free samples??
Hi @Rach1221, sorry to hear about your missing samples! Please send me a
PM with your order number so I can further assist you. Thanks!
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LOVES LIST DISSAPEARED
For months now my loves list has not been working. First it completely
cleared, and even when I go to an item and click the love button, it
will say its in my list, but if I go there, it's still empty...
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2
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2 Replies
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Re: LOVES LIST DISSAPEARED
Hi @IamRaine, This sounds frustrating and I'm so sorry about this. I
recommend checking your Loves List on an alternative Internet browser or
device, and try deleting your Sephora App and re-downloadi...
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1
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1 Reply
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UNFAIR CANCELATION
I redeemed TF lip color in indian rose for my points in rewards bazaar,
and successfully placed my order. Just after, I sent an email and
receive a confirmation that "this item is in stock and my orde...
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1 Reply
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Re: UNFAIR CANCELATION
Hi @Anonymous, I'm so sorry about this. I'll take a look at the order,
and will send you a private message shortly. - Laurie
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Order through mail
This question has probably been answered a zillion times before but I've
never experienced not getting my complete order before. What happens if
I receive my order through mail but it is incomplete?
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1 Reply
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Re: Order through mail
Hi @kajack, I'll send you a private message now requesting more
information so I can assist. Thank you! - Laurie
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0 Replies
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Help
Every time I try to checkout makeup on the account it says it loads and
then it vanishes. I’ve tried reloading the webpage ,exiting out , what
can I do?
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1 Reply
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Re: Help
Hi @Anonymous, I'm sorry to hear this! If you're having trouble with the
website using a computer, I recommend clearing your browsing history
(cookies and cache), and attempt using an alternative Inte...
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Samples
What is going on with samples? On at least my last four orders, the
samples I've ordered are showing on the online order record, but they're
not on the paper invoice that arrives with the box and they...
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3
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Re: Samples
Hi @Anonymous, I'm so sorry to hear about this. I will send you a
private message to provide further assistance. Warm Regards, Penelope
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2 Replies
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1 Reply
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Re: RE: Re: Samples
Hi @Rommie89, Please send me a private message with your order number
for assistance. Thank you! - Laurie
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0
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0 Replies
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Accounts
I was having the same problem as most people I had an online account
that was not linked to my beauty insider card. I send the message to the
person that helps here and I think they linked my account ...
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1
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1 Reply
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Re: Accounts
Hi @Anonymous, I'm sorry for the trouble this has caused! I'll take a
look now, and will send you a private message to assist. - Laurie
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Forgot Beauty Insider Card
Hi There,I had my husband pick up my face cream and he didn’t use my
Beauty Insider Card. Is there a way to add that to my account with the
receipt? Trying to get to that Rouge level 🙂Thanks,Whitney
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1
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1 Reply
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Re: Forgot Beauty Insider Card
Hi @Whitjones1, If you have some proof of this purchase in the form of a
paper or email receipt, please send me a private message for assistance.
I apologize that we will not be able to add this to yo...
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Website Doesn't Work
Hi, This has been happening for the last month for me. I can barely get
the website to work. Most of the times when I click a link I get a Bad
Request message that says "Your browser sent a request th...
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1
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1 Reply
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Re: Website Doesn't Work
Hi @Anonymous, I'm so sorry about the issues you've experienced in
accessing our site. Please clear your browsing history (cookies and
cache), and attempt using an alternative Internet browser or devi...
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Unsuccessful authorization
Hi,I placed an order 3 days ago, i received a confirmation email and my
credit card has been charged.when i tried to track my order today i saw
on my sephora account Order status: unsuccessful authori...
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1
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1 Reply
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Re: Unsuccessful authorization
Hi @Anonymous, I'll take a look at the order now, and will send you a
private message with more information shortly after. Thank you! - Laurie
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1 Reply
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Re: where do I get my Vib welcome kit? ( free makeover)
Hi @Nat8li9, Congratulations on reaching VIB status! You may receive
your VIB Welcome Kit during your next store visit, or you may add it to
your next online order in the "promotions" section at check...
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Redeeming store credit
I received a store credit card for my exchanged product (it was gimme
brow that was recalled by Benefit, it has been over 60 days), I know I
can’t use it online but product that I want is only availab...
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