Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,416 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Cancelled birthday gift and missing items from order/lots of WTF with ordering
Hi @hellomom, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
profile and stats
Hello,For over a month I've been unable to see my profile or other
BTer's on the website. They can be viewed on the app. When will this be
resolved?Also, I've made over 100 comments on the site. Today...
0
1
| 0 Hearts |
1 Reply
|
|
Re: profile and stats
Hi @MCSSavvy, I'm sorry to hear you're unable to see profiles on our
website! I highly recommend clearing the cache and cookies on your
browser history. Changing web browsers to Google Chrome or Mozil...
0
0
| 0 Hearts |
0 Replies
|
|
one item still processing?
Hey, I recently made an online order a couple days ago and it says 11/12
items have shipped and one item is still processing. I'm just curious as
to why the one item is still processing but all of the...
0
1
| 0 Hearts |
1 Reply
|
|
Re: one item still processing?
Hi @katkellyy, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Order recieved; no free samples
I recieved my order that was placed on December 23rd; however there were
no free samples included which I selected at the checkout. I was
wondering why they're missing.
0
3
| 0 Hearts |
3 Replies
|
|
Re: Order recieved; no free samples
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
i have ordered 4 different purchases within the last mont...
i have ordered 4 different purchases within the last month. i have only
gotten like 3 samples all together, as well. why do they say u will
receive 3 free samples, when sometimes you get none at all?
0
1
| 0 Hearts |
1 Reply
|
|
Re: i have ordered 4 different purchases within the last mont...
Hi @Anonymous, I sincerely apologize about this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
January box
Hi. I just received an email today at 347pm stating if I didn’t change
my billing (due to my other card being declined) by the 7th, which was
yesterday. That I wouldn’t get my (first) box this month. ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: January box
Hi @LemonyLou, I'm going to look into this and I'll be sending you a
private message shortly. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Losing patience
I’m losing patience with ordering from The Sephora app. I still haven’t
had the points from the order I placed on January 1st, credited to my
VIB total. Even though I was promised that the issue would...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Losing patience
Hi @Shauncherae, I'm really sorry to hear that you are not seeing the
points from a recent order! Sending you a PM to assist further 🙂
Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Empty Package?
I received an empty box today, the only thing inside the box was my
receipt and bubble wrap. they were items that couldn't be shipped with
the rest of my order, so I waited over two weeks. I'm not sur...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Empty Package?
Hi @XenaJ, I'm really sorry to hear about this! Can you please send me a
PM with your order number so that I may assist you further? Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
I ordered online with Sephora on January 5,2018 saying it’s a 3 day shipment paid over 60 dollars and I haven’t received my package
Where on earth is my package please if thiers anyway u can track it that
would help a lot and less stressing for me i need my makeup for
graduation
0
1
| 0 Hearts |
1 Reply
|
|
RE: I ordered online with Sephora on January 5,2018 saying it’s a 3 day shipment paid over 60 dollars and I haven’t received my package
When you click on your order details does it say "placed," "in progress"
or "shipped"? Shipping has not been as advertised for a while now and
honestly I wouldn't trust them to ship on time for someth...
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples from online shipment
I have 2 free samples from my shipment. I was hoping to use the sample
size first in order to buy the full size but what the heck! This is
stupid. If I'm waiting a week to get my package í expect it t...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Missing samples from online shipment
Hi @mule205, sorry to hear this! If you have not already been assisted
with this, please send me a PM with your order number. Thank you.
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Hi, thank you for the reply. My order # is 8471837205.
Hi @mule205, I've removed your order number for security purposes and
will send you a PM shortly. Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Order cancellation
I Ordered Something’s Online A Foundation And A Primer But My Primer was
Canceled Because it Was Out Of Stock . I Spend $32 Dollars On It & I
Don’t See That Money On My Debit Card & They Sent A Email ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order cancellation
Hi @JAXO14, It sounds like you may be seeing a pending authorization!
These fall off automatically within 1-7 business days for domestic
cards, and within one billing cycle for international cards. If...
0
0
| 0 Hearts |
0 Replies
|
|
Hair Dryer Return Policy (Buttercup)
Hi, Does anyone know what the return policy is for a hair dryer? Someone
told me that if it stops working within 2 years you can still return it
or get a replacement (specifically referencing the Butt...
0
0
| 0 Hearts |
0 Replies
|
|
Sephora What Happened?
I have been a Rouge for a couple of years and absolutely loved it. This
last year and particularly the last half of this year things went really
downhill so I didn’t renew I was very close but became ...
3
4
| 3 Hearts |
4 Replies
|
|
Re: Sephora What Happened?
Hi @MallyGirl1, I'm so sorry for the issues you've experienced recently,
and thank you for taking the time to share your feedback with us. Please
know that Sephora strives to provide excellent service...
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 1 Hearts |
1 Reply
| |
|
Re: @MallyGirl1 you are still Rouge
Thank you but I’ve been demoted to VIB for 2018 even though I tried to
make Rouge...
0
0
| 0 Hearts |
0 Replies
|
|
Unsucceful authorization
Can any one help me about this issue ? I called to Sephora CS 5 days ago
, they said i have multiple acc , actually i did and they deactived my
other acc and combine the points to this , I have to way...
0
3
| 0 Hearts |
3 Replies
|
|
RE: Unsucceful authorization
Hi, It happend to me 4 times (unsuccesful authorization). I was trying
to get subscription for play sephora. Called sephora CS, he said that
home address i updated was updated twice, so it was difficu...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Unsucceful authorization
Hi guys , Update here For everyone who wondering and having the same
issue like me right now . Sephora did resolved my problem , after a
month call back and for about 5-6 time and my account goes back...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Unsucceful authorization
Hi @AnhTr I'm sorry to hear about your experience. I will look into this
for you and send you a message with more information.
1
0
| 1 Hearts |
0 Replies
|
|
Zero samples
Count me as another customer whose order arrived today with zero
samples. Is Sephora phasing out the samples? I am legitimately asking
because so many people seem to not be getting them.
2
1
| 2 Hearts |
1 Reply
|
|
I feel like they are because I haven't been receiving any...
I feel like they are because I haven't been receiving any and I am
getting so fed up with it! I came home from work today to find a box at
my door with 0 samples in it yet again!! I'd drive to Sephora...
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples again
This is the third time I’ve had sample problems. The first time they
were the wrong ones, second they were missing completely. Once again
they are missing completey. I didn’t contact them for the firs...
2
3
| 2 Hearts |
3 Replies
|
|
Re: Missing samples again
I've been having the same issue with my past few orders and haven't
received any reply other than the form letter saying they don't
guarantee samples. I had a family member receive points for this, bu...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Missing samples again
Hi @AmberH87, I'm sorry about this. I will send you a private message to
provide further assistance. Warm Regards, Penelope
1
1
| 1 Hearts |
1 Reply
|
|
Re: Missing samples again
Penelope went above and beyond to help me with this dilemma. I
completely appreciate this customer service! I am now happy again to
spend so much unnecessary but necessary money here 😂
1
0
| 1 Hearts |
0 Replies
|
|
Received the wrong samples?
I just received my package for my most recent purchase, and two of the
samples in the box were not the ones I requested, even though the ones I
requested are listed in the order. How can I get this fixed? Thank you!
0
1
| 0 Hearts |
1 Reply
|
