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200,501 Posts
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Re: Lasership needs to go
Hello @UBeautifulMinxU, So sorry for any delay with our response. I'm
happy to see that one of our customer service representatives were able
to assist you with this order. Please let us know if there...
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RE: Lasership needs to go
Yep as it turns out my package arrived and everything is frozen solid. I
don't pay for luxury products to have them show up frozen which may
compromise the products' integrity and performance.
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Re: RE: Lasership needs to go
@UBeautifulMinxU, Sorry that happened! I'll send you a private message
to assist with this. -Mali
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When are there new VIB Rouge Promo Codes?
When do the new VIB Rouge $35 and over gift with purchase Promo Codes
happen?I thought it was supposed to be a monthly thing but it seems like
it has been a long while.
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Re: When are there new VIB Rouge Promo Codes?
Hi @Calvary, I will forward the feedback but stay tuned via email! If
you would like me to check on your email subscription for you feel free
to send me a PM with your registered email address. Thanks! 🙂 Best,
Mali
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Out of stock
Why everything is out of stock? And there is no information on when
these products will be available!
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Re: Out of stock
Hi @ece83, Sorry to hear that the products you want are out of stock! To
receive restock updates I recommend choosing the email notification on
the product page if it is available. Or, I would also ca...
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didn’t receive my 3 samples
my order number was. I received everything but the samples and was
looking forward them!😢
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Re: didn’t receive my 3 samples
Hi @as0605, Sorry to hear that! We don't recommend publicly posting
personal information such as order numbers so I edited out your post for
you. 😉 I'll send you a private message to assist you with this as well.
Best, Mali
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Missing samples, still no answers :( *rant*
Has anyone else received their online orders with NO samples at all? The
last two orders I placed arrived without any samples, which was
particularly disappointing for the second order because I pulle...
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Re: Missing samples, still no answers :( *rant*
I think I have you beat. I have not received any samples in my last 5
orders. I have called and sent emails. I get the same "sorry" but no
answers. I too have been rouge for years. This has only start...
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Re: Missing samples, still no answers :( *rant*
Hi @Texkitty, I'll send you a private message to assist you. Best, Mali
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Re: Missing samples, still no answers :( *rant*
many of us are having this problem and the customer service people are
not helpful when the shipping comes from the Utah center it never has
the right samples they throw in whatever must be close by
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Re: Missing samples, still no answers :( *rant*
Hi @emmaclaire, Unfortunately we are not able to 100% guarantee that you
will never receive another order with missing samples, although they are
usually included. We are very sorry for any inconvenie...
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Unsuccessful Authorization with Gift Card
Hi, I tried placing an order a few days ago, which was cancelled due to
unsuccessful authorization. I also tried to e-mail customer service a
few times, but didn’t get any help. Is there any way I can...
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1 Reply
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Re: Unsuccessful Authorization with Gift Card
Hi @AlinaKhan, I'll send you a private message to assist you. 🙂 Best,
Mali
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Order Modified because item was "out of stock".
I received an email said my order was modified because the item was "out
of stock" but when I check back at the website the item was still in
stock. But then if I buy it again now I wont have the free...
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Re: Order Modified because item was "out of stock".
@Orielle, @GG84, @MatteLipAddict, + @HannahBr, I am so sorry to hear
about this. I'll send you all private messages! -Mali
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RE: Order Modified because item was \"out of stock\".
Sephora is going downhill. Same thing happened to me. I refuse to order
from them until they get it together.
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You got emails? They just remove things from my basket wi...
You got emails? They just remove things from my basket without telling
me. First time its happened but I was surprised.
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RE: Order Modified because item was \"out of stock\".
I had the same exact thing happen to me. And they did it right before
they decided to send me the notice that it was being shipped to me.
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Exception
Hi, I placed an order on 04.01.18 and I can see in the dhl page that
it’s being processed and has been shipped out but it says exception on
the Sephora page. What does this mean?
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Re: Exception
Hi @Anonymous, I'll send you a private message to assist you. Thank you!
Best, Mali
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My missing items from my December bag ?? They were supposed to be reshipped but then got cancelled out due to our if stock :(
I was told after my prism face cream I was looking forward to so very
much and my dry shampoo did not ship with my December play that I would
be sent a new box to replace it . I have subscribed to pla...
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Re: My missing items from my December bag ?? They were supposed to be reshipped but then got cancelled out due to our if stock :(
Hi @Anonymous, Sorry to hear about this! I'll send you a private
message. Best, Mali
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Apache server error still!
Please fix your site!!!! Months of the Sorry Apache error 404 message.
When I click on any product, it sends me to that error page. This has
been happening often and for months! I’m VIB Rouge but taki...
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Re: Apache server error still!
Hi @syren79, I am so sorry for the trouble. I'll forward the feedback.
Try using a Chrome window on its own, in incognito mode. Best, Mali
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RE: Laura Mercier
It depends honestly... I like it for the t zone but it is a bit too
drying forunder the eyes for me
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how do I get my insider card linked with my email/ online account?
my points are not showing for an in-store purchase I made on December
26th when using my insider card.
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Re: how do I get my insider card linked with my email/ online account?
I'll be assisting shortly! Best Regards, ❤️ Raquel
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trying to get assistance for 3 days now!!
I am having an issue with Points not showing on my app. How do I fix
this?
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Re: trying to get assistance for 3 days now!!
Hi @Kristie0209, I received your private message and i'm currently
looking into this. I'll be replying shortly. 🙂 Best Regards, ❤️ Raquel
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Broken bottle
I set down my brand new caudalie essence, and (not joking) it just
shattered in my hand. And all the product went down the sink with my
tears while the top half of the bottle is still in my hand. What...
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Re: Broken bottle
Hi @Sydneystar281, Upon review of your purchase history, it looks like
you were assisted in-store. If I can help with anything else, please
send me a private message. All my best, Megan
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Lost Receipt
I bought a Stila Liquid Lipstick online but I misplaced my order/packing
slip. The color is too light and I wanted to know if I can exchange it
in store, without a receipt, for a darker color.
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Re: Lost Receipt
Hi @Serenely, @crackercookie and @GG84 are right! 🙂 To view our full
return policy, please click here:
https://www.sephora.com/returns-exchanges. If I can help with anything
else, please send me a private message. All my best, Megan
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yes they will have your order on file even if you buy onl...
yes they will have your order on file even if you buy online. they can
track what you buy and you can do returns
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@Serenely if it was bought on your VIB account they will...
@Serenely if it was bought on your VIB account they will be able to
locate it no problem. I never keep my packing slip and the few times
I've had to exchange in store they just look up my account.
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