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201,187 Posts
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Linking VIB to online account
Hello! I just reached VIB status and was trying order some products
online but then realized that my card is not linked with my online
account. Is there any way to remedy this?
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Re: Linking VIB to online account
Hi @Anonymous, I'll send you a private message to assist you with this.
🙂 Best, Mali
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Flash Shipping isn’t working well
Before these recent months I’ve been able to order online and receive my
package within two-three day’s with Flash Shipping. Now, I’m waiting 5+
days for it to get out of the warehouse. If there’s a w...
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Re: Flash Shipping isn’t working well
Hi @hayhayleyd, I'll send you a private message to assist you. Best,
Mali
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order cancelled
Hello , i recently made an order on Jan 11th, only to find out is was
cancelled even if the product was still in stock ? It’s been a couple of
days and i need to know whats happening ? ...
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Re: order cancelled
Hi @jennifergcia, I'm sorry about this! I'll take a look now and will
send you a private message with more information shortly. - Laurie
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Re: NO SAMPLES- again!
Hi @MissChris85, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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VIB Stauts?
Not sure if this is the right group, but I need some help. I’m still a
bit confused by the Sephora rewards statuses. Do you have to spend $350
every calendar year to maintain VIB status, or is it once and you get to
keep the status forever?
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Re: VIB Stauts?
Hi @Anonymous, quspork is correct! Please find details here listed under
#5. Very Important Beauty Insider (VIB) >
https://www.sephora.com/terms-conditions-beauty-insider If you have any
questions, please send me a private message. 🙂 - Laurie
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VIB status has to be re-earned every year. But if you ear...
VIB status has to be re-earned every year. But if you earn it this year,
it will be good thru Dec. 31st of 2019.
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Completing profile.
Online it says that if I complete my profile I get 50 points. I have
been trying to fill it but I can’t seem to get the points, what counts
as a filled profile?
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Re: Completing profile.
Hi @UVcandy, I'm sorry! This offer expired in September 2017. I will
send you a private message shortly to assist. - Laurie
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RE: Completing profile.
Hi! I could be wrong, but I think the 50 point promo ended sometime last
year (unless they brought it back). A completed profile has a username,
profile picture, hair color, eye color, skin tone, skin concerns, and
hair concerns (I’m pretty sure).
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Samples
I just received my second order from the past month missing my selected
samples AGAIN!! Is there any way this problem could get fixed?
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Re: Samples
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Monthly Rewards?
I've been VIB/Rouge for quite some time and have never received a
monthly gift. What's going on?
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Re: Monthly Rewards?
Hi @Sharakers, quspork is correct! The monthly gifts are received via
Sephora's promotional emails, and they are typically exclusive
promotional offers and early access to new products for VIB and Rou...
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Re: Monthly Rewards?
Are you signed up to receive emails? Every month or so, Sephora will
send a special promo code for a GWP that is only available to VIB and
Rouge members. Those offers are the "monthly gifts."
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Reading replies to posts in a discussion group
When I’m reading a post in a group, I can click on the question and see
the replies, but I can’t click on the “read more” button when a reply is
long. I’m missing some useful info!
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Re: Reading replies to posts in a discussion group
Hi @Coraaaa, I'm very sorry about this! I've forwarded your feedback to
the appropriate team as we work to have this issue resolved. I'm sorry
for any inconvenience this has caused! Please let us know if you have
questions. - Laurie
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RE: Reading replies to posts in a discussion group
Unfortunately this is a known problem on the App that is yet to be fixed
😕 it’s rather annoying, I usually use my browser to read through the
Community but I keep the app because it shows the Beauty Offers and
things like that 🙂
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1 Reply
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Re: RE: Reading replies to posts in a discussion group
Thanks so much! I wasn’t sure if it was just me....🙃
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Missing sample
So I had missing sample from my last order, and sending a message trough
customer service got me an automated answer saying pretty much "too bad
so sad". I kniw it's free but I manly shop online just ...
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Re: Missing sample
Hi @SadPandaZ, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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1 Reply
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Does Sephora Price-Match Glamglow?
Glamglow's supermud set is currently 25% off at glamglow's website but
I'd rather buy it from Sephora. Do they price match?
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RE: Does Sephora Price-Match Glamglow?
@Swathi77 Sephora only price matches full priced items from competitors
- they don’t price match sales
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C-Firma Drunk Elephant dark orage color
My recent received C- Firma from Drunk Elephant came in a different
color show in the website a very dark orange. Can i returned it to
store?
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Re: C-Firma Drunk Elephant dark orage color
Hi @ladyfrancesm Yes, you can! Simply bring in the item with your
invoice. If you need assistance, please send myself or any moderator a
private message. Thanks! Best Wishes, Janean
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Adding VIB to account
Hey there! How do I add my VIB account to my account on here?
Thanks,Alana
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Re: Adding VIB to account
Hi @Anonymous, I'll send you a private message to assist you. 🙂 Best,
Mali
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Sephora Collection Wipes
Hi I was wondering when the Sephora collection Green Tea Make-up
removing wipes will be back in stock? There is one small Sephora where I
live and they have not had them in stock for over a month. These are my
ride or die remover towelettes!
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Re: Sephora Collection Wipes
Hi @SthrnBelle97, We don't have online restock information at this time.
We recommend choosing the email notification on the product page to
receive restock updates or you are welcome to contact your ...
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Beauty Insider Status
So I spent more than $1,000 in the past year, and I’m STILL a VIB. Why
am I not getting the Rouge status?
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Re: Beauty Insider Status
Hi @adelaida6, I'll send you a private message to assist you. 😉 Best,
Mali
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