Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,136 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Returns
Hi @ruizm95, You can return an item from a freestanding Sephora at an
SiJCP! Happy Friday, Mali
1
0
| 1 Hearts |
0 Replies
|
|
VIB card won’t connect to account
Every time I try to connect my card it says “please pass bi account
information of the atg id” how do I connect them
1
1
| 1 Hearts |
1 Reply
|
|
Re: VIB card won’t connect to account
Hi @Anonymous, I'll send you a private message to assist you with this.
🙂 Happy Friday, Mali
0
0
| 0 Hearts |
0 Replies
|
|
BROKEN ITEM
Hello, ordered my fenty trophy wife and my product came completely
broken. I live internationally, help?
0
1
| 0 Hearts |
1 Reply
|
|
Re: BROKEN ITEM
Hi @JOSIEM89 Oh no! I'm so sorry to see that. Please send me a PM with
your order number so I can assist you further.
0
0
| 0 Hearts |
0 Replies
|
|
January Box missing 2 items
Just opened my January Play Box and it’s missing two items : ( I was
already disappointed that there was only one “makeup” item in my box
after reading my play book and then to open the bag and find t...
1
1
| 1 Hearts |
1 Reply
|
|
Re: January Box missing 2 items
Hi @BritneeRae, I'll send you a private message to assist you! Happy
Friday, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Violet Voss HG
When will the Violet Voss HG palette be back in stock online?!?! Ive
been stocking it for ever and signed up for email updates when it gets
back in stock, but it's been awhile since then. Any ideas as to when?
1
1
| 1 Hearts |
1 Reply
|
|
Re: Violet Voss HG
Hi @jamisonbiggs, This is currently available on Sephora.com. If you are
referring to the Canadian site, we don't have online restock information
at this time. We recommend choosing the email notifica...
0
0
| 0 Hearts |
0 Replies
|
|
My ORDER 😑
Maybe I should stop ordering online because my order did not even come
it says delivered yet I didn’t receive it. I only received my Target
order but not my Sephora order yet it was delivered ? I can’...
0
1
| 0 Hearts |
1 Reply
|
|
Re: My ORDER 😑
Hi @ALTAGG I'm so sorry to hear that you didn't receive your order.
Please send me a PM with your order number so I can assist you with this
further.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Last order sent on trac instead of flash 2-day
Hi @origene It isn't unusual for orders placed with 2 Day Flash to ship
with OnTrac. If you order is arriving outside of our time frame, please
send me a PM with your order number.
0
0
| 0 Hearts |
0 Replies
|
|
In store service
why sephora online said that you can get a 15 min courtesy mini
tutorial, but when you are at store and you ask for something, they
don't care
0
1
| 0 Hearts |
1 Reply
|
|
Re: In store service
Hi @jesz13, I'm sorry to hear this! Please send me a PM with the details
of your experience including the store location you visited and your
best contact info so I can be sure to share this with our Retail
Division. Thank you!
0
0
| 0 Hearts |
0 Replies
|
|
All my orders are being cancelled!
I am so frustrated by Sephora's website and customer service! This used
to be my favorite place to shop! For the past 20 or so days, all the
orders I place are being cancelled with no explanation give...
0
1
| 0 Hearts |
1 Reply
|
|
Re: All my orders are being cancelled!
Hi @Sakurameow, I am so sorry to hear this! I will send you a PM so that
I can look into this further for you. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Missing stuff from shipped packages sad face please help Customer Service
Hey there customer support...I just purchased another lip kit cause they
are awesome. I also got a fancy little marc jacobs lip stick as an extra
free sample so thats cool, but those silly 3 free samp...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing stuff from shipped packages sad face please help Customer Service
Hi @gypsytraveler, I am sorry to hear that you did not receive your
samples. I will send you a PM for further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: My order has not shown up !!
Hi @ALTAGG, I am so sorry to hear this! If you have not been assisted
with this, please send me a PM for further assistance. Thanks! Best,
Zakiya
1
0
| 1 Hearts |
0 Replies
|
|
December Play Box missing two items : (
Just opened my January Play Box and it’s missing two items : ( I was
already disappointed that there was only one “makeup” item in my box
after reading my play book and then to open the bag and find t...
0
1
| 0 Hearts |
1 Reply
|
|
Re: December Play Box missing two items : (
Hi @BritneeRae, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Change shipping address
HiI placed an order earlier today. I was aware that the order would be
sent by ground shipping; however, I didn’t realize this takes 7 business
days (plus processing time). Immediately after ordering,...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Change shipping address
Hi @emily567 I see that you have been assisted with this by email. If
you have any additional questions, please send me a PM.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Change shipping address
Yes, in the end the order was cancelled anyway as I was sending it to a
hotel. I replied to the cancellation email, and I have actually not yet
heard a response. I had been wondering if Sephora can gi...
0
0
| 0 Hearts |
0 Replies
|
|
Canadian site
hello I just downloaded this app and I don't know if it is the Canadian
site. I want to order from Sephora.ca so I don't have to pay duty.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Canadian site
Hi @domdom61 You can switch countries by click on settings from the side
menu. 🙂 There are no additional costs after your order is placed.
0
0
| 0 Hearts |
0 Replies
|
|
Cancelled item - but still shows instock
I had an order cancelled because the item was out of stock - if it’s
really out of stock, why does it still show as available to purchase
days later? This is the 2nd time this has happened to my order...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cancelled item - but still shows instock
Hi @Anonymous I'm so sorry that the item was cancelled. Sometimes it is
cancelled because it was out of stock in the distribution center that
was processing your order, but may be available in a diffe...
0
0
| 0 Hearts |
0 Replies
|
|
Samples
Am I the only one getting messed up samples?! Have many times before my
recent order too. I got 1 sample that I didn’t choose that I don’t even
like and it just upsets me. I wanted to try out what I s...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Samples
Hi @Anonymous I'm sorry to hear that you haven't been receiving the
samples you chose. Regretfully, we do have to make substitutions if the
samples are out of stock in the distribution center that is ...
0
2
| 0 Hearts |
2 Replies
|
|
RE: Re: Samples
What about my other 2 samples that I didn’t get? Just goes unnoticed? I
understand it’s free and it shouldn’t be a big deal but I really enjoy
trying different products out through samples that you send.
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Re: Samples
@Anonymous I'm sorry for the confusion! Please send me a PM with your
order number so I can look into this for you.
0
0
| 0 Hearts |
0 Replies
|
|
Help!
I just received an online order, and 2 of my eyeshadows are broken. I
have another one from an order about a week ago, also broken. Can I
return them in store and get new ones? Or do I have to ship it back and
wait? Thank you! ❤
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
2 Replies
| |
| 0 Hearts |
1 Reply
| |
|
Re: I never got a reply :(
@Anonymous Sorry to hear that! If you still need assistance with this,
please send me a PM with your order numbers and the damaged items.
0
0
| 0 Hearts |
0 Replies
|
|
Packages are not being delivered
(Customer Service rep, I know is not your fault BUT) Why are my packages
being send back? I have placed 8 orders in the last 5 weeks and I am
missing 3 packages, that are a total of $137.50, since Dec...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Packages are not being delivered
Hi @cinthiaan I'm so sorry to hear about your experience and will be
happy to look into this for you. Please send me a PM with your order
number.
0
0
| 0 Hearts |
0 Replies
|
