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198,334 Posts
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Re: RE: Rouge Monthly Gifts? 2 Day Shipping?
Thanks so much for your response @juliehnguyen it means a lot! I know
they were so overloaded but if they were prepared a little better I
would still have my Rouge for 2018... Right now I’m hoping the...
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Rouge- Enjoy free 3 day shipping?
I may have missed this, but I wanted too see if the 2-day flash shipping
for Rouge changed this year. I went to place an order, and I noticed it
says Rouge enjoy 3-day shipping. Is this a new change in 2018?
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Re: Rouge- Enjoy free 3 day shipping?
Hi @troppi, To receive free FLASH shipping for Rouge clients, you will
have to enroll and you can do so here>http://seph.me/2xfT1vr. Please
send me a PM if you need further assistance. Best, Zakiya
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Samples
I️ just received my package in the mail got everything in the mail
except 2 samples, only received one what should I️ do??
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Re: Samples
Hi there @IsabelleC2 + @RoseofRaby. So sorry about the samples from your
recent order. If you still need a assistance, send me a message with
your order number. xo, jamila
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RE: Samples
I️ called Sephora and they said it was due to out of stock samples and
the girl gave me 250 free points so call!!!!
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Re: Samples
I didn't get any today when my package arrived 😞 The past two times,
they were the wrong samples. I may add that my package came 1 week
later, despite 2 day flash shipping. I think Sephora has a lot of work
to do in regards to customer satisfaction.
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Order status
I placed 2 orders on friday December 29. I do have the flash 2 day
shipping. I should've gotten my packages yesterday, December 31. I was
wondering why my orders are still pending? And why I haven't gotten any
of my orders....
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Re: Order status
Hi @JAlmodovar, If you need further assistance with your order, please
send me a PM with your order number and I can look into this further for
you. Best, Zakiya
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RE: Order status
Non business days do not count with regard to flash shipping. So
tomorrow is the first business day since you placed your order
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Custom Makeover
I got a custom makeover for my birthday and I want to access the list of
products the mua used but I don't know where to look for it. She said it
would be in my account but I can't find. Does anyone know how to access
it?
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Re: Custom Makeover
Hi @almaamaro, When you sign into your account online, click on "Lists"
there you should be able to view all of the products that the Cast
Member used during your makeover. Please send me a PM if you ...
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Didn't get samples
Didn't get the 3 samples in my recently received order,,,And w/ some
previous ones, I get random samples.Is this a regular situation for
others?
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Re: Didn't get samples
Hi there @ashley7890. So sorry about this! I'll send you a private
message. xo, jamila
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No samples?
So kind of a silly question but I had 4 orders in a two day period and
ordered 3 samples per order and they didn't send any of them at all. I
also got the free bag with samples with the $45 purchase (...
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Re: No samples?
Hi @jeanettelynnm, I am so sorry to hear this! If you have not already
been assisted please send me a PM with your order number so that I can
look into this further for you. Best, Zakiya
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Missing item from order!!!!!!
I recently got an order, however to my dismay I am missing one of the
items that I ordered and paid for. I have never had an issue with
shopping online before, pretty disappointed.
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Re: Missing item from order!!!!!!
Hi @Anonymous, I am so sorry to hear this! If you have not been assisted
with this already, please send me a PM with your order number and the
missing item and I can assist you further. Best, Zakiya
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RE: Missing item from order!!!!!!
Call and let CS know. That happened with one of my eyeliners a couple of
weeks ago and they were really nice and got it shipped right out to me.
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Re: Nearly 30000 Points vanished
Hi @heartnhand, There was a brief period of time where Beauty Insider
information was unavailable. This should be back to normal now. I see
that your points are still available on your account! Sorry about that!
Cheers, Richard
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Re: Nearly 30000 Points vanished
No problem ,points are happily back 😊Many thanks for the response !PS
Happy New Year 🎆🎊
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Made Account With Wrong Email
Hey everyone I made an account just to make an order and I think i used
the wrong email? I have the paypal receipt but didnt get any
confirmation for the order because i put in the wrong email to register.
What can i do? Thanks
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Re: Points
Hi @TheMrsTrejo, There was a brief period of time where Beauty Insider
information was unavailable. This should be back to normal now. I see
that your points are untouched! Sorry about that! Cheers, Richard
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Re: Points
Yea I was trying to shop at like 3A and noticed my account was
completely gone lol I freaked out.
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My order is still pending
I placed my order Friday (December 29th) and yet it’s Sunday Night
almost Monday morning and my order is still pending? I only bought two
products? I understand Sephora usually has shipping problems d...
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Re: My order is still pending
Hello @Anonymous, We sincerely apologize for any delay in your order in
relation to the New Year holiday. Please note that your order will not
process or move in shipment during weekends and holidays....
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Is my app broken?
l don’t know if iv’e be hacked or something but the app is glitching and
i don’t know if its broken or what, is there a way to fix this? And also
it doesn’t have my birthday in my settings and it was there before
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Re: Is my app broken?
Hi @violetlover101 There was a brief period of time where Beauty Insider
information was unavailable. This should be back to normal now. If not,
please message us with your registered email address so we can look into
this for you. Thanks!
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REWARD Points
I'm not sure if it's my app but it says I have 87 points when I should
have almost 600 ......... hopefully it fixes! I've been saving up to get
something cool.
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Re: REWARD Points
Hi @Racheljmb, There was a brief period of time where Beauty Insider
information was unavailable. This should be back to normal now. If not,
please message us with your registered email address so we can look into
this for you. Thanks!
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I put the wrong address on my orderrr
ok so I made an order last night and I thought I put the right address
but I didn’t. I woke up today and went on my email and saw that I put
the wrong gosh darn address. I feel so stupidddd. Idk if th...
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Re: I put the wrong address on my orderrr
Hello @Monetrah , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Are there still shipping delays?
I placed an order days ago. At first my order was "In Progress" now it
just says "Pending"...What does "pending" mean?
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Re: Are there still shipping delays?
Hi @Daenique, Sorry for the unusual shipping times. during weekends and
Holiday, your order will typically not process. I see your order has
shipped the following business day! Please message me if I can assist in
any other way! Cheers, Richard
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All my points are gone!
Happy 2018!! I went on the app and wondered why are all my points gone
all of the sudden? Is it due to the new year? Or was there a glitch
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Re: All my points are gone!
Hi @Anonymous, There was a brief period of time where Beauty Insider
information was unavailable. This should be back to normal now. If not,
please message us with your registered email address so we ...
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