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201,069 Posts
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new shipping protocol?
Has anyone else noticed issues with shipping? Have I never noticed the
Lazership logo before or is it new? For the first time ever I had lost
shipments, the estimated delivery date is rarely correct a...
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Re: new shipping protocol?
Hi @becksey, I'm so sorry to hear this. I'll be sending you a PM shortly
to assist. 🙂 Best Regards, ❤️ Raquel
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redeem points from a receipt
I shopped at Sephora the other day and I was wondering if I could get my
points from the receipt, I’ve had this account for a long time but I’ve
never shopped at Sephora
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Re: redeem points from a receipt
Hi @Anonymous, I just sent you a private message to help. 🙂 All my
best, Megan
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Re: redeem points from a receipt
Hi @RC136, I'll be sending you a PM shortly to assist. 🙂 Best Regards,
❤️ Raquel
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Jo Malone gift wrap
Hello, I ordered a Jo Malone perfume, and it says there is complimentary
gift wrap with each order. I couldn't see an option to select it when I
was checking out, but I just had the "gift wrap - none"...
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Re: Jo Malone gift wrap
Hi @Anonymous, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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Re: Jo Malone gift wrap
I have this question, too! How do I get the Jo Malone complimentary gift
wrap online?
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Re: Jo Malone gift wrap
Hi @gotong, There is complimentary gift wrap on all Jo Malone orders.
You do not need to check any gift wrapping or add a promotion code for
this. I hope this information helps. Please feel free to pr...
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No samples for the FOURTH TIME.
So... surprise, surprise. After not ordering online for almost a month,
I receive yet another package in the mail today an lo-and-behold-- zero
samples in it. AND-- if we're being extra petty-- said o...
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Re: No samples for the FOURTH TIME.
Hi @HereticHime, I am very sorry that your samples were missing from
your order again. We are aware of the issue and are currently working on
resolving it. I will send you a private message in regards to your
order. Thanks! Best Wishes, Janean
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Re: No samples for the FOURTH TIME.
Thank you for responding so quickly, @JaneanBT. I appreciate it and look
forward to hearing from you.
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Sephora play order
My Sephora play box is gone from my recent orders. I paid for it last
night and it was showing up all day but it's not anymore.. just want to
make sure I'm still getting this months box. Thank you!
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Re: Sephora play order
Hi @KatieKz, I'm going to look into this and I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Missing samples
Why is it that my last 2 orders I haven't received any of my samples?? I
look forward to those samples. It's happened a few times before spaced
out, but this time it was in a row and a week apart. Get it together. I
want my samples.
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Re: Missing samples
Hi @graciosagurl, I'm so sorry to hear you're missing samples! We're
currently aware of our samples issue and we hope to resolve it soon.
I'll be sending you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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the ordinary
hello customer service! I keep seeing The Ordinary advertised on the
app. I get emails a well saying check them out. But nothing is in stock.
Do you know when items will be restocked and if you will e...
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Re: the ordinary
I’ve been waiting for weeks for the products to come in stock, but now
it’s been over a month. Reason I am waiting is so I don’t have to pay
for shipping and to get free shipping I have to spend $50 (...
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Re: the ordinary
Hi all, We are working on restocking out of stock items and we do not
have a scheduled delivery date yet! I recommend signing up for an in
stock notification email for the products that you are intere...
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Re: the ordinary
I would also like to know- haven't been able to purchase items because
they went oos so quickly.
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Re: the ordinary
Hi @jellytaco, I am so sorry items have been selling out faster than
expected. We're actively working to restock all of our sold out Ordinary
products online. Thank you so much for your patience. Plea...
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Have anybody else had this problem?
I go online to make a purchase for the YSL Black Opium. The website
tells me to use the code YSLOVE for the free gift set. I go to check out
and it's saying that the code is expired. So I called custo...
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Re: Have anybody else had this problem?
Hi @NeekyBabe, I am so sorry, the code "YSLOVE" is expired at this time
because the YSL Pink Pouch and Sample set went out of stock. I
understand how this is frustrating since the promotion code adver...
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Return process questions
Hi, I have a return that is going to be slightly more involved than
usual (Dr Dennis Gross Skincare Vault), so I want to check with CS here
about several things before I pack it up and take it into a ...
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Re: Return process questions
Hi @fieldsofclover, I'd be happy to assist. I'll be sending you a PM
shortly. 🙂 Best Regards, ❤️ Raquel
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samples and beauty offers
It is very frustrating to me when I order online and recieved an email
after several hours of order placement that the items I selected as a
beauty offer is not available and that a part of my order h...
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Re: samples and beauty offers
Hi @Amreenvirani, I am so sorry to hear this and I completely understand
your frustration. I will be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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Wondering where my gallery photos went?
Could someone please advise why all the photos are gone. Thx
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Re: Wondering where my gallery photos went?
Hi @BeeGirl2018, I'm able to see the looks you've posted on gallery here
> https://www.sephora.com/community/gallery/album/530410016. Please feel
free to private message me if you have any questions. 🙂 Best Regards,
❤️ Raquel
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Sephora Beauty Enthusiasts Program
How does this program work? There isn’t much information posted on this
program and no contact information or email. I submitted an application
and just want more information on how this works. Someon...
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Problem with birthday reward
Hi I made an order a couple of days ago and added my birthday
giftonline, but for some weird reason it was cancelled (email said
something was out of stock, but no specifics, the item I was
purchasing...
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Re: Problem with birthday reward
Hi @gulyuza, I'll be happy to look into this for you! I'm going to send
you a PM now. Always, Danee
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forgot email
i have a beauty insider card that i signed up for at the store but i
cannot remember which email address i used for the card
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Re: forgot email
Hi @Jinala, I'm going to send you a PM to request for more information.
Always, Danee
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Drunk Elephant C Firma Day Serum
I ordered the Drunk Elephant C Firma Day Serum on line this past week.
When I opened it, the serum was brown instead of the light orange it
should be as the vitamin C has oxidized. This is the second ...
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Re: Drunk Elephant C Firma Day Serum
Hi @frangro, I'm so sorry to hear about the Drunk Elephant serum you
received! I'm going to send you a PM to assist you. Always, Danee
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Exception
Hi there, I delivered stuff online over a week ago, the delivery was
attempted twice and not it says exception? What does this mean? Louise
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