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201,069 Posts
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How long does it take for a Sephora Collection item that is out of stock online to be restocked?
I absolutely love the Sephora Collection exfoliating face wipes and I’ve
been eagerly waiting for a couple weeks for them to be restocked both
online & in-store. Does anyone know approximately how long of a wait it
is for items to be restocked?
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Re: How long does it take for a Sephora Collection item that is out of stock online to be restocked?
Hi @connfin, We don't have a specific restock date at this time. Please
be sure to sign up for email notifications on the product page to be
alerted when the Sephora Collection Exfoliating Wipes are b...
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Active order while merging of accounts
One of your team members helped me merge my beauty insider accounts
today since I had two email ids. I had an active order that hadn’t been
shipped on my other email addresss. The order number was 887...
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Active order during merging of accounts
One of your team members helped me merge my beauty insider accounts
today since I had two email ids. I had an active order that hadn’t been
shipped on my other email addresss. The order number was 887...
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Need help
I made an order at my Sephora store on the 3rd of February. My order is
still saying pending and today is the 6th. Why is it still pending?
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Re: Need help
I placed mine on February 2 and it's still pending, as well! I was just
coming to this forum to ask the same question!
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"VALENTINE" Promo Code w/ Sampler Set Not Showing Up in Order
Hi, I put in an order several minutes ago and used the "VALENTINE" promo
code for the advertised fragrance sample set, "Romantic and Not Sorry."
I know I definitely selected it, but all that shows up ...
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Re: "VALENTINE" Promo Code w/ Sampler Set Not Showing Up in Order
Contacted customer support, and Dave sent in a promo request for me.
Will be waiting for a response the next 5 days.
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Reward in store
Morning! I was just wondering if the laneige lip sleeping mask reward
would be stocked in store or restocked online I went to place my order
yesterday and it was oos already and I’ve been interested in the product
for sometime. Any info helps! TIA!💕
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package returned to sender + refund
My order got returned to sender and it says on the tracking details that
it has been delivered back to sephora on jan 26th but i havent received
any email regarding the refund confirmtion. Is it supposed to take this
long?
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Poorly packed items arriving like trash
I have been VIB Rouge for many years in a row and have purchased most of
my skin care and make up online. Since last year I'm seeing many of my
orders arrive damaged and missing items or wrong items. ...
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Poorly packed items
I received a box yesterday with all small items rattling around, with
one wadded up piece of kraft paper. 3 items had rattled out of the box.
i paid for flash shipping; next order will be from Amazon or elsewhere.
Really disappointed.
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Re: Poorly packed items
I too am starting to get packages POORLY packaged, crumpled up paper
with items rattling around. I will sometimes get my items shipped in the
traditional way Sephora used to ship items, with the nicel...
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Re: Poorly packed items
So sorry about this @cattleya15. I will share your feedback with our
warehouse team. xo, jamila
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Price difference on Sephora.com vs Sephora store for items on sale
What is Sephora's price match policy for online, in stores, and stores
inside jcp? I saw a Sephora brush on sale online for $19 and it was
originally $38 (and it wasn't marked as an online only sale),...
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RE: Price difference on Sephora.com vs Sephora store for items on sale
Experienced this today. I noticed a couple of products on sale and
decided the get a few products at the store instead of ordering on line.
I was able to get the ABH palette at the sales price and the...
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Re: RE: Price difference on Sephora.com vs Sephora store for items on sale
I've had a similar experience @Kimeko1. My local SiJCP has hardly
anything on sale. I always check the online sale section prior to buying
in SiJCP because they refuse to match the website pricing.
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Re: RE: Price difference on Sephora.com vs Sephora store for items on sale
Hi @Kimeko1, I will forward your feedback regarding this. As far as I
know, the price should be the same though. Best, Mali
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Re: Price difference on Sephora.com vs Sephora store for items on sale
Hi @smile4pup, I'm sorry to hear about your experience! Our prices
online and in our freestanding stores should match. There is a
possibility that there was a delay in updating the pricing in store,
h...
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Re: Price difference on Sephora.com vs Sephora store for items on sale
I don't know if they "price match" per say but the price a product shows
as online should absolutely be the price it sells for in store.
Sometimes they are a bit slow to update the prices on displays ...
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Re: Price difference on Sephora.com vs Sephora store for items on sale
@smile4pup @concreteroads Store associate told me that they do NOT price
match even with their own Sephora website. Product was cheaper online, I
showed it to them on my phone but they wouldn't price ...
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Re: Price difference on Sephora.com vs Sephora store for items on sale
They don't price match, but they go by whatever is in the system.
*Usually* the price online is the more up to date one, but there was
definitely that one situation I ran into with the Urban Decay Bas...
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Thank you for all the advice! I had them scan the product...
Thank you for all the advice! I had them scan the product in store and
it was not coming up as the same price online. Next time I'll definitely
ask to speak with a manager. When I called customer serv...
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Re: RE: I have been wondering the same thing.
Hi all, The price on Sephora.com should be the same in all Sephora
stores including SiJCP. If you see a product that has different pricing,
please send me a private message with the store location, li...
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Re: RE: I have been wondering the same thing.
Hi I was browsing the SiJCP site and I really do not understand why
their prices are way higher than on the Sephora site! Their 1 oz
perfumes are sometimes $20 higher than on the regular Sephora site ...
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Why Can't I Use Paypal To Process My Order When Buying A Gift Card Online In Canada Also?!
I see that there's an option for it for the US, but why not in Canada?!
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Re: Why Can't I Use Paypal To Process My Order When Buying A Gift Card Online In Canada Also?!
Hi @Anonymous, I'm sorry to hear this! I'll be sending you a PM shortly
to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Why Can't I Use Paypal To Process My Order When Buying A Gift Card Online In Canada Also?!
Thanks for the quick reply!
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Wrong credit card info/ sephora play box subscription
Help! My credit card info was wrong.. my card expired a couple of days
ago and I just updated it today, will I still receive my February play
box ? I still haven't been charged for it and usually Im charged on the
1st of each month.
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Re: Wrong credit card info/ sephora play box subscription
Hi @Gperezv I see your box was scheduled this morning, so yes you will!
The Play! boxes are scheduled between the 1st and 4th of each month.
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Order hasn't shipped
I placed 3 separate orders 4 days ago. Two of them have shipped but the
last one hasn't. If there's a problem with my order I would like to
know.Also the order I received last week did not have any fr...
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Re: Order hasn't shipped
Hi @Anonymous, I'm so sorry to hear this. I'll be sending you a PM
shortly to assist. 🙂 Best Regards. ❤️ Raquel
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Samples missing from order...
I received my Sephora order today but none of the 3 free samples I
selected were in my package despite the fact they were listed on my
order confirmation when my order shipped. I would have been fine ...
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Re: Samples missing from order...
Hi @metalorganic, I'm sorry to hear you're missing samples. We're
currently aware of our samples issue and we hope to resolve it soon.
I'll be sending you a private message shortly to assist! 🙂 Best
Regards, ❤️ Raquel
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Order Question
I placed an order on Feb 2 and received an email that it shipped, but it
is not at UPS and there are no updates when I click the tracking link. I
am just concerned about when I will receive it. Any he...
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Re: Order Question
Hi @angel7594, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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