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201,064 Posts
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Help
Hello! I have a question and I’m hoping someone can give me an answer. I
received a gift from a friend, its the CoverFX drops... however, I
already have one in the exact same shade and I know I’ll nev...
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Re: Help
Hi @sw33tiepie123, It sounds like this item was purchased in-store, and
the store may be able to locate the transaction using your friend's
Beauty Insider account information, or with the credit/debit...
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Broken sample
Opened my box to find glass and everything soaked through from a broken
sample....a sample I was looking forward to trying no less.
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Re: Broken sample
Hi @JJones32, I'm so sorry about this! I'll send you a private message
now to assist. - Laurie
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Hoping for better use with the Beauty Insider Points.
I was hoping you would consider adding in an online spot to be able to
enter in your play beauty Insider card points each month. As I'm not
always able to get to a brick-and-mortar store and I do most...
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Re: Hoping for better use with the Beauty Insider Points.
Hi @HeatherRachelle, I appreciate you taking the time to leave us this
feedback. I'll be sending it to the appropriate department for future
consideration. Please feel free to private message me if you have any
questions. 🙂 Best Regards, ❤️ Raquel
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Re: Hoping for better use with the Beauty Insider Points.
Thank you so much for passing my message along. I do hope there is
something someone can do to help! Sephora is my go-to in most all I need
concerning beauty finds and this would help so much! Sincerely,Heather
💝
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Interested in submitting new brands or products for review
Hello there, I am interested in submitting new brands or products for
review, how/whom should I contact?Thank you,NasondraVaniteux Cosmetics
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Re: Interested in submitting new brands or products for review
Hi @Anonymous, Please visit the "Potential Sephora Vendors" section on
the About Us page here. > https://www.sephora.com/about-us. You'll need
to create a profile with the RangeMe Sephora platform, an...
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Weekly Wows - Now are weekly here's our clearance list.
Why did the Weekly Wows stop being a real deal and instead turn into "
Here's everything we've had on sale for a while and can't get rid of"?
There is maybe once every few weeks a true Wow deal. But l...
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RE: Weekly Wows - Now are weekly here's our clearance list.
I wasn't going to say anything before because I thought it was just me
--- I couldn't agree more tho. 👍🏻
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Re: Weekly Wows - Now are weekly here's our clearance list.
Hi @LadyAlthea, I sincerely apologize about this! I'll be sending the
information you've provided to the appropriate department for future
improvements. Please feel free to private message me if you have any
questions. 🙂 Best Regards, ❤️ Raquel
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No confirmation e-mail or order record from purchase made in Sephora store
Today I went to the Sephora store in Bridgewater Commons, NJ, and an
employee tried to help me find a foundation I wanted. The store didn't
have my shade in stock, so they offered to order it from the...
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Rouge Welcome Gift
Hi, I qualified for Rouge in December and just realized I haven’t gotten
gotten the gift yet — it’t not available in the Rewards area — would
appreciate any help on how I can redeem it. Thank you very much!
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Re: Rouge Welcome Gift
Hi @nC54, You should be able to redeem the Rouge Welcome Gift at your
local Sephora store, or in the "promotions" section at online checkout.
I'll send you a private message now to assist! - Laurie
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Rewards
When do they change the rewards I never know when there is new rewards
and I always miss out on something I would want in the 2000 point scale
.. I never get any notification when new rewards go up ? Can someone
help
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Re: Rewards
Hi @KashMarie, The previous response you received is correct! The
Rewards Bazaar updates every Tuesday and Thursday between 9 a.m. - 5
p.m. Regretfully, specific release times are not posted as these can
vary. I hope this helps! - Laurie
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Re: Rewards
@KashMarie In general, new rewards are posted every Tuesday and Thursday
at noon (EST). Sometimes re-stocks of items occur at other times and
there are occasional special events with more reward drops...
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Item out of stock after order placed
Ok so i placed an order successfully and everything went through, but
right after I placed the order two of my products show out of stock.
will my order be canceled?
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Re: Item out of stock after order placed
Hi @sweetrosie1, If you purchased an item before it went out of stock,
you should receive the item. You'll be notified if your order was
modified when an item goes out of stock. Please feel free to pr...
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my points are showing up...
i recently just bought something from sephora and when i was checking
out they told me i now have 434 points but i just checked my profile and
it says my points are 234... also my purchases aren’t showing up.
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Re: my points are showing up...
Hi @ashlynnmorgan01, I'm going to look into this and I'll be sending you
a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Website/ business flaws
So to address product issues, do I have to put my question here for each
and every product and pray someone can answer it among hundreds of
product release/ trends/ play box questions. I am not trying...
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Re: Website/ business flaws
Hi @pari79, I sincerely apologize about this. Please feel free to
private message me any questions or concerns you may have so I can
assist. Thank you. 🙂 Best Regards, ❤️ Raquel
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Help with a cancelled promo
My order that I️ just placed got modified because the promo was oos. Can
a mod help me add the algenist promo?
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Re: Help with a cancelled promo
Hi @KNC24, I'm sorry to hear this. I'll be sending you a PM shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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Point being remove
Hey I started my Sephora insider on December 31 and the next day it
delete my point.
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Re: Point being remove
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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Multiple Insider Cards
Hi - I live in the UK but always visit Sephora when over in the US. As a
result I have multiple insider cards. Is there anyway to have them put
together as one? Many thanks, Sam
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Re: Multiple Insider Cards
Hi @Anonymous, I will send you a private message so that I can help with
this! Thanks! Best Wishes, Janean
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Change my birthday on Sephora
Hi, I want to change my birthday on the Sephora profile: August 9th.When
I was signing up for the account I just put some random date but now I
want to change it to my real bday: March 6th.Thank you ;))
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Re: Change my birthday on Sephora
Hi @Anonymous, I updated your birthday for you on your Sephora account.
Thanks! Best Wishes, Janean
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Damaged palette from online order
I just opened my order and the Natasha denona palette wa completely
smashed and broken. Unable to use. Can you help with this? Thank you,
Donna
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Re: Damaged palette from online order
Hi @mystic67, I will send you a private message so that I van help you
with this. Thanks! Best Wishes, Janean
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Also missing samples repeatedly, now promo cancelled too!
Hi there - I think I order from Sephora at least once a week. The past
three or four orders haven't included the free samples (annoying) which
I'm certain I've added, and my most recent order cancelle...
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Re: Also missing samples repeatedly, now promo cancelled too!
Hi @goneoutofmyhead, I'm sorry that your recent orders have not included
samples, and that your promo item was removed! Please send me a private
message with your order number(s) so I may assist further. Thank you! -
Laurie
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Also missing samples repeatedly, now promo cancelled too!
I could not agree more! I stopped shopping inside Sephora stores b/c
employees were so rude when I asked for a sample. I have super dry and
sensitive skin and will love to try before buying! I saw a e...
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Re: Also missing samples repeatedly, now promo cancelled too!
Hi @Anonymous, I'm so sorry about this experience! I'll send you a
private message now requesting more information so I can assist. -
Laurie
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