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201,187 Posts
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Re: tracking not working
Hi @Anonymous, I'm sorry to hear your tracking information hasn't
updated! I'm going to send you a PM to assist you further. Always, Danee
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Sephora Play! Tracking
My sephora play! box says it shipped a couple days ago but it still says
the tracking is unavailable, is there a way to find out where my package
is?
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1 Reply
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Re: Sephora Play! Tracking
Hi @Nityareddy, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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vib welcome kit?
hi, i haven't received my welcome kit. in store they didn't know
anything. how do i receive this?
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Re: vib welcome kit?
Hi @canadaj, I am so sorry to hear this! You should have received a
Welcome Offer email that included your VIB perks instead of a physical
welcome kit. If you have not received this email please send me a PM for
further assistance. Best, Zakiya
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Parcel help
I live in a rural area and I don’t think they can deliver my parcel to
my house. When I purchased, the billing info didn’t ask for my P.O box
number, just my address. Is there a way I can get the parc...
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points/next card level
If I redeem my points I've earned will it take away from me earning the
next card level? & does anyone else have the problem where the amount
you need to earn the next card doesn't seem to change even through you
have made purchases?
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Re: points/next card level
Hi @beautyup, The amount of points that you earn do not count towards
your Beauty Insider status. This is based on your year to date spend. I
will send you a PM so that I can assist you further with your BI status.
Best, Zakiya
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Beauty Inside Card number
Can you please tell me where I can find my Beauty Insider Card Number?
Thanks
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Beauty Insider
I just bought products at Sephora using my Beauty Insider card. When I
go online my points do not show up. How do I see my points online?
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Re: Beauty Insider
Hi kmariejo, We need to merge your accounts! I am sending you a message
to help.
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VIB
Hi, I am currently a Rouge and have already made it to VIB this year, Is
there a reward that I should receive for reaching the VIB status? Thank
you
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Re: VIB
Hi caway, You should have received a VIB Welcome Kit after your
qualifying purchase. I would double check your spam folder if you have
not done so already. If you are unable to locate it, please send me a
message! Thank you.
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Samples missing
I recently ordered an order online and selected 3 samples and received
none of them. Not even any substitutions. This happened on my last order
as well.
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Re: Samples missing
Received my order today. No samples, no substitutions, and they were not
even listed on the invoice. Truly disappointing. It seems like this is a
very ongoing problem with Sephora that is turning cust...
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Re: Samples missing
Hi abbeyzoo, I am sorry to hear that samples have been missing from your
orders! I am sending you a message now.
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RE: Samples missing
Same. It’s happened on my last 3-4 orders. Super annoying and comes
across as cheap!
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Re: RE: Samples missing
Hi iamcalandra, I am very sorry to hear that samples were missing from
your orders! I am sending you a message now.
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Help With Sephora Rewards
Hello,I recently got the Sephora Atelier reward and need some help with
it.Thank you.
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1 Reply
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Re: Help With Sephora Rewards
Hi @Samtian, I will send you a PM for further assistance! Best, Zakiya
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Broken Shipment
My BECCA glow on the go champagne pop highlighter came broken in the
package. Here is a picture of the receipt and broken product, I expect a
refund or just to be sent a new highlighter. I can send this one back in
if necessary.
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1 Reply
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Re: Broken Shipment
Hi @Anonymous, I am so sorry to see that your item arrived in this
condition. I will send you a PM for further assistance. Also I removed
the photo of your order summary for your security since it does contain
sensitive information. Best, Zakiya
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“Store Companion” Organization
I got two messages in my sephora inbox recently: Meet ‘Store Companion’,
and ‘Learn how to Holographic Highlight and Contour’. Both of these
direct me to the ‘Find a Store Near You’ page. Store near m...
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NO....Rewards Today...where ate they?
so 12 noon reward sells out before it posts and now 2pm there are no new
rewards??? Can anyone explain whats going on cause customer service has
no explanation?
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Re: NO....Rewards Today...where ate they?
@RUReadyForThis@Bbweasel It's likely that the warehouse(s) didn't have
the inventory ready yet and there was no communication between the
warehouse and content management teams. The internal communica...
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Re: NO....Rewards Today...where ate they?
Hi @RUReadyForThis, I am so sorry our Rewards sell out faster than
expected! We're currently aware of this and we're working on improving
our Rewards system. We release new Rewards every Tuesday and T...
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Re: NO....Rewards Today...where ate they?
This still does not explain where the "reward" went--I refreshed at
exactly noon and it was already sold out. This makes no sense and
happens with most of your 1000+ point rewards.
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3000 Point Rewards Scam
Clicked on the rewards bazaar at EXACTLY 12pm today and the 3000 point
(month of masks) reward was already sold out. How is this possible? A
quantity of 750 rewards was listed in the description. Are ...
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RE: 3000 Point Rewards Scam
Very possible 750 people checked out within 10 secs or less. Many people
have TONS of points. I don’t know statistics but 750 for probably
hundreds of thousands VIBers is a drop in the bucket.
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Re: RE: 3000 Point Rewards Scam
Of course this is possible--but did you notice that this particular
reward was re-listed and took a day or so to truly sell out? Sketchy...
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Highly disappointed!
I placed an order with Sephora on the 9th. I just received my order and
took my items out of the box. Everything was there, except my micellar
cleansing water was completely empty with the lid off the...
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Re: Highly disappointed!
Hi @Nikib00, I sincerely apologize about this. I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Highly disappointed!
My replacement order didn't come today like the lady said it would. I'm
not getting any replys back, nor what I bought. I'm just not
understanding why Sephora isn't trying to satisfy their customers????
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Re: Highly disappointed!
I received your PM and after I replied, I never got a message back.
Please PM me. My replacement micellar cleansing water never showed up
like the woman said it would.
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No samples again
I placed an order on the 10th and another on the 12th or 13th. I
received my samples for the second order but didn’t for my first. This
is becoming a problem on every other order I place....
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Re: No samples again
Hi @ccelestexo, I'm so sorry about this! We're currently aware of our
samples issue and we hope to resolve it soon. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Samples are missing again...
I actually posted a similar message a few weeks ago about not receiving
samples, but I am having the same issue again. I had two orders
delivered in a row (one last week and one this week) without any...
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Re: Samples are missing again...
Hi @ILoveVowels, I truly apologize that your samples were missing and
thank you for this feedback. I'll take a look now and will send you a
private message shortly to assist. - Laurie
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