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201,187 Posts
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MY VALENTINE'S DAY PACKAGE WASN'T DELIVERED: An OnTrac Horror Story
It seems like every time anything is shipped to me via OnTrac, there's
an issue. The last time a merchant used OnTrac, my package was marked as
delivered early in the morning, but wasn't actually deli...
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Re: MY VALENTINE'S DAY PACKAGE WASN'T DELIVERED: An OnTrac Horror Story
Hi @AvaMarcea, I'm so sorry to hear this and I'm glad to hear you've
been assisted. At this time, you're able to select USPS as a shipping
carrier at checkout. I appreciate your feedback about this an...
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Re: MY VALENTINE'S DAY PACKAGE WASN'T DELIVERED: An OnTrac Horror Story
Hi Racquel,Thanks for replying. If I select USPS, it no longer
guarantees the flash 2 day (it's then bumped to 2-4 days). Can I then
get a refund on my flash shipping?
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Re: MY VALENTINE'S DAY PACKAGE WASN'T DELIVERED: An OnTrac Horror Story
Hi @AvaMarcea, I'll send you a private message to look into this further
and provide assistance. Thank you! - Laurie
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Lip masks by sephora...
I buy these things all the time... how do i know if i put them on
correctly?
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Re: Lip masks by sephora...
Hi @Bubbles23789, I've included information from the "How to Use" tab
located on the product page below. Suggested Usage: -Remove the
transparent protective films from each side of the mask. -Position...
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Refund Question
Hi, if I return an online purchase that was paid for with both a debit
card and a gift card how will I get refunded? Will it all go back to the
debit card or both the debit and gift card?
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Re: Refund Question
Hi @Sjluv, I'll send you a private message requesting more information
so I may assist further. Thank you! - Laurie
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I didn’t get any sample I picked again...
Hello, Sephora. You’re one of my favorite online shopping malls but I
need to talk about the sample crisis again. I didn’t get any 3 samples I
picked. Instead I got only one random sample of Laura Mer...
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Re: I didn’t get any sample I picked again...
Hi @Anonymous, I'm so sorry that you did not receive your 3 selected
samples and understand this can be disappointing. Substitutions will be
made for samples that are unavailable at the time of order ...
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Long shipping
I placed an order on the 12th that still hasn’t shipped. Today I
received an email saying that I will receive a tracking number in 2-3
business days which will make it so it doesn’t come until sometim...
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Gift card purchase unsuccessful authorization!
I have purchased an item using a gift card and now order is cancelled
with unsuccessful authorization. is the gift card faulty?? 😟
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Re: Gift card purchase unsuccessful authorization!
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Re: My order is missing samples....AGAIN.
Hi @AleksaSolo, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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My order is missing samples....AGAIN.
girl i feel you. I thought I was the only one, this is the 4th time this
has happened to me too
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RE: My order is missing samples....AGAIN.
Same thing has happened to me 3 out of 6 times only in 3 weeks. It’s so
disappointing...
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1 Reply
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Re: RE: My order is missing samples....AGAIN.
Hi @Anonymous, I'm so sorry about this! I'll be sending you a private
message shortly to assist. Best Regards, ❤️ Raquel
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Re: My order is missing samples....AGAIN.
Hi @5hadowX, I sincerely apologize about this! We're currently aware of
our samples issue and we hope to resolve it soon. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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I did not receive my samples or fragrance set.
Hello, I just placed my first order and was supposed to receive a
fragrance sampler set for spending over $35 and 3 free samples and I did
not receive any of them. Can you help me with this? Thank you.
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Re: I did not receive my samples or fragrance set.
Hi @Anonymous, I am very sorry about that! I will send you a private
message so that I can help you with this. Thanks! Best Wishes, Janean
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Re: I did not receive my samples or fragrance set.
I really don't know what I am doing with this private message thing. I
am just trying to figure out how to get the fragrance set and three
samples. Is this part of the company. I am so confused. Thanks.
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1 Reply
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Re: I did not receive my samples or fragrance set.
Hi @Anonymous, @JaneanBT sent you a private message in regards to this.
I'm so sorry to hear you're missing your fragrance set and samples! To
view your private messages, please click your profile > h...
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Unsuccessful Authorization
Hi, I have placed an order here on 11th February,Yesterday I have
noticed the STATUS: Unsuccessful Authorization and my package wasn't
shipped, it is pending. Could you please help me with this?Thanks,X
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1 Reply
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Re: Unsuccessful Authorization
Hi @Anonymous, I've responded to your other post and sent you a PM. 🙂
Best Regards, ❤️ Raquel
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HOW IS REWARDS BAZAAR SELLING OUT BEFORE A NEW REWARD IS LAUNCHED?
I sit and wait until 12:00 on the dot on days that new rewards drop but
as soon as I log in at 12 on the dot, best rewards are already sold out.
Makes me wonder and go hmmmmm.......
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1 Reply
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Re: HOW IS REWARDS BAZAAR SELLING OUT BEFORE A NEW REWARD IS LAUNCHED?
Hi @osexyone339, We're currently aware of this issue and we're working
hard to improve our Rewards system. I'm so sorry Rewards sell out faster
than expected. We launch new Rewards every Tuesday and T...
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birthday assistance
My birthday is incorrect, It is 03/19/1997 , can someone help fix this
please
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Re: birthday assistance
Hi @Anonymous, I've changed your birthday for you. 🙂 Best Regards, ❤️
Raquel
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Unsuccessful Authorization
Hi, I have placed an order here on 11th February,Yesterday I have
noticed the STATUS: Unsuccessful Authorization and my package wasn't
shipped, it is pending. Could you please help me with this?Thanks,X
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1
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1 Reply
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Re: Unsuccessful Authorization
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Didn't receive samples
Hi there,I just got my order that I've been excited to get all week but
there were no samples to be found in the box 😞 Anything I can do to get
them?Thanks!
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1 Reply
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Re: Didn't receive samples
Hi @Anonymous, I'm so sorry to hear this! I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Order Status
Hi @AshNic14 @RLS45 I'm sorry for the wait! I will look into this for
you and send you a message with more information.
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Re: Order Status
Me too, I placed an order on Feb 9th for three in-stock items and my
order is still In Progress. Same thing with an order I placed last
month. I don't know what has happened to Sephora but it never used to be
like this. Ridiculous.
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Shipment didn't arrive but says delivered
Not sure what to do. Shipment says delivered but I didn't receive it.
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Re: Shipment didn't arrive but says delivered
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Need to cancel order due to out of stock items; CS rep said call back tomorrow?
I was emailed that most of my order is out of stock, and I now need to
cancel the reminder of the order. When I called customer service, I was
told the order can't be cancelled until tomorrow and to c...
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