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200,894 Posts
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Lost Sephora favorites cologne certificate
So I got this this gift from my mom for Christmas, and I actually lost
it while on my way to pick my cologne. I picked out the polo cologne and
when I went to checkout I realized it was gone. I have b...
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Re: Lost Sephora favorites cologne certificate
Hi @Anonymous, I am very sorry that you lost your certificate. I will
send you a private message so that I can look into this for you. Thanks!
Best Wishes, Janean
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Order has not shipped after 4 days.
I ordered my products Sunday, March 4th. It is now Thursday March 8th
and although the payment cleared no problem, its still showing the
package has not been prepared or sent to Canada Post yet. Ususa...
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Re: Order has not shipped after 4 days.
Hi @AshleyFloyd, I am very sorry that your order has not yet shipped. I
will send you a private message so that I can look into this for you.
Thank you. Best Wishes, Janean
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return
I got a contour pallet by kat von d last year and after 2 uses knew for
sure it would be way to dark for my skin. I never got a chance to return
it because I live a hour from any sephora stores. am I ...
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Re: return
Hi @Anonymous, I am very sorry that this item did not work out for you.
Sephora does not take back items after 90 days of purchase. I am very
sorry for the inconvenience caused. For more information r...
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Lost Sephora favorites cologne certificate.
So I got this this gift from my mom for Christmas, and I actually lost
it while on my way to pick my cologne. I picked out the polo cologne and
when I went to checkout I realized it was gone. I have b...
1
3
| 1 Hearts |
3 Replies
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Re: Lost Sephora favorites cologne certificate.
Hi @Anonymous, I'll send you a private message to assist you. 🙂 Best,
Mali
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Re: Lost Sephora favorites cologne certificate.
@AnonymousI'd recommend posting this in the Customer Support group so
that a mod can see your question and respond; they don't monitor every
post outside of that group, and it's quite possible they'll...
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1 Reply
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Re: order not received
Hi @infinitebrevity, I took out your order number for security purposes
and I'm so sorry to hear this. Upon review, it appears you've been
assisted with your lost order. Please feel free to private me...
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1 Reply
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Glamglow waterburs deluxe sample unusable
Dear Sephora Customer Service Team, I specifically ordered items to
receive the glamglow waterburst deluxe sample, but when it showed up, it
appeared that someone dipped a finger in it and took out a ...
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1 Reply
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Re: Glamglow waterburs deluxe sample unusable
Hi @DaisySG, Thank you for contacting us. There is a possibility that
the product shifted during the shipping process. However, if you feel
uncomfortable using the product you can send me a PM with yo...
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Unsuccessful Authorization
I'm getting really fed up. I've contacted costumer service via email and
phone. Contacted visa. I'm being told Sephora accepts vanilla Visa
cards. I added a postal code to the card. There's no problem...
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1 Reply
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Re: Unsuccessful Authorization
Hi @Temek, I sincerely apologize about this! I recommend calling the
number on the back of your Vanilla Visa Gift Cards and they might be
able to provide you a billing address, so you can enter the on...
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Sad face
I just recently received VIB status. I was told that after I spend 50$
in a Sephora store, that I can book a free in store makeup session 😀. I
did that easily because there is so much quality stuff. ...
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Re: Sad face
Hi @moimonamis, Congratulations on unlocking VIB status! I sincerely
apologize about your experience and would like to forward it to our
Retail Division on your behalf to make improvements. Can you pl...
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RE: Re: Sad face
Hi this was at the Cornwall Centre in Regina. I am really not good at
technology. Thankyou for getting back to me. I am not even sure how to
claim my rewards. And I wish I was better at it. 😔🤷🏼♀️.
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Re: RE: Re: Sad face
Hi @moimonamis, Anything you post on our Community boards are public.
I'll be sending you a PM shortly. 🙂 Best Regards, ❤️ Raquel
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Herbivore Pink Cloud: when is it restocked?
Does anybody know when/if the Herbivore Pink Cloud moisturizer will be
restocked at Sephora?? I've heard so much praise for it and I've been
dying to get my hands on it for months now, but it keeps se...
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1 Reply
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Re: Herbivore Pink Cloud: when is it restocked?
Hi @mkarate333, I regret to inform you, we currently do not have a set
restock date for this item. I'm glad to hear you've signed up for email
notifications to know when this item is back in stock. Th...
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New giftcard having a balance of $0
I received a $50 gift card for Valentine's day. I just tried to place an
order using the card. I entered the code, just scratched the pin & it
showed in my cart the card had a balance of $50. I clicke...
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1 Reply
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Re: New giftcard having a balance of $0
Hi @thebohobeauty, Oh no! I'll be sending you a PM shortly to assist. 🙂
Best Regards, ❤️ Raquel
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Missing Samples...Again!
After a number of unpleasant experiences shopping in stores, I switched
to shopping online. I hate to say that’s going sour as well. I’ve placed
two online orders in the past month and both have had 0...
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1 Reply
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Re: Missing Samples...Again!
Hi @Anonymous, I'm so sorry to hear this. We're currently aware of our
samples issue and we hope to resolve it soon. I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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1 Reply
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Re: Missing item from order
Hi @sesphyr, I'm glad to hear you've been assisted! Please feel free to
PM me if you need assistance with anything else. Thank you. 🙂 Best
Regards, ❤️ Raquel
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Broken Huda Obsessions palette?
I see broken Huda palettes are pretty normal around here... that is
really disappointing. I bought myself the Mauve Obsessions palette for
my birthday. I was so excited when it arrived that it took me...
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1 Reply
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Re: Broken Huda Obsessions palette?
Hi @Anonymous, I sincerely apologize about this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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I haven’t received my order?!?!
I bought a Kat von D foundation and a powder. I have been been waiting
for weeks and still haven’t received it?!? Help!!!😒
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1 Reply
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Re: I haven’t received my order?!?!
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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I never received my order.....
This is a first for me and I'm very upset. I was home last night and got
a notification that my package had been delivered, I immediately went
outside to grab it but there was no package....??? I'm ve...
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1 Reply
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Re: I never received my order.....
Hi @KylieAnn93, I'm so sorry to hear this. I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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samples
My past two orders were very on point for which I am very grateful for
and happy buy this order #XXXXX was again missing the correct samples is
someone able to assist me with this please...
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1 Reply
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Re: samples
Hi @Amreenvirani, I took out your order number from your post for
security purposes. I apologize for any confusion. We substitute samples
when the samples you've originally selected go out of stock. P...
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Bug on Sephora App
On my iPhone 7 which earlier used to run iOS 10 the Sephora app had been
running just fine until today as I have updated to iOS 11.3 and now
whenever I am opening the app it is simply loading a blank ...
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1 Reply
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Re: Bug on Sephora App
Hi @Anonymous, I sincerely apologize about this and appreciate you
bringing this error to our attention. I'll be sending the information
you've provided to our IT Department, so they can look into thi...
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