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Post in Customer Support

Glamglow waterburs deluxe sample unusable

Dear Sephora Customer Service Team, I specifically ordered items to receive the glamglow waterburst deluxe sample, but when it showed up, it appeared that someone dipped a finger in it and took out a whole chunk of the product. You can see the bottom of the jar. Please look at the photos provided below. I would appreciate your help with this. Thank you.

Re: Glamglow waterburs deluxe sample unusable

Hi @DaisySG,

Thank you for contacting us. There is a possibility that the product shifted during the shipping process. However, if you feel uncomfortable using the product you can send me a PM with your order number and I can look into this further for you. 

Best,

Zakiya

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