Sad face

[moimonamis]

I just recently received VIB status. I was told that after I spend 50$ in a Sephora store, that I can book a free in store makeup session 😀. I did that easily because there is so much quality stuff. I could not book it in store. I then left 😔 I went in again and spent again. This time I went to the checkout to ask if I ould book with her, as I don’t know how. She said no. I then left 😔 ... Another day a girl said that I had to go online to book. She did not say where. I tried Sephora, Sephora Insder 😔 I went in again. This lady was helpful. She told me that I needed to download the app. And spend $50 the same day after the makeup session. I said I am VIB now and the email said it was free. She said yes and showed me how 🙂. I am now booked in. I really wish I did not miss out before. 😔🤔🙂. Missing out sucks.

[RaquelBT]

Hi @moimonamis,

Congratulations on unlocking VIB status! I sincerely apologize about your experience and would like to forward it to our Retail Division on your behalf to make improvements. Can you please send me a private message with any other details, the location you were at, and your preferred contact information if you'd like to be contacted? Thank you. 🙂

Best Regards,

❤️ Raquel 

[moimonamis]

Hi this was at the Cornwall Centre in Regina. I am really not good at technology. Thankyou for getting back to me. I am not even sure how to claim my rewards. And I wish I was better at it. 😔🤷🏼‍♀️.

[moimonamis]

Is this not private ?

[RaquelBT]

Hi @moimonamis,

Anything you post on our Community boards are public. I'll be sending you a PM shortly. 🙂

Best Regards,

❤️ Raquel