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200,644 Posts
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Re: Order is still processing
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Need help with my order
I am in shock and very disappointed with Sephora's shipping and
customers service. I live outside of the United States and have always
used a courier company that brings my purchases from the United S...
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Re: Need help with my order
Hi @migmoran, I replied to your other post as well and I sent you a PM
in regards to this. 🙂 Best Regards, ❤️ Raquel
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customers dissapoint
I am in shock and very disappointed with Sephora's shipping and
customers service. I live outside of the United States and have always
used a courier company that brings my purchases from the United S...
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1
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1 Reply
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Re: customers dissapoint
Hi @migmoran, I sincerely apologize about this. I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Unsuccessful Authorization
I need help, I just spent 74$ using my prepaid Visa card online. The
order was saying it's being processed but now it's saying unsuccessful
authorization. I'm not sure if I was refunded because I trie...
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Re: Unsuccessful Authorization
Hi @Temek, I'll be sending you a PM shortly in regards to this. 🙂 Best
Regards, ❤️ Raquel
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Gift card
If i order a gift card online how long does it take to be mailed out
also will i receive beauty insider points?
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1 Reply
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Re: Gift card
Hi @AshleyBandy, If you are referring to a physical gift card, for Free
Standard Shipping, please allow 1-2 business days for order processing;
3-5 business days for standard shipping; 1-2 business da...
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Package Says Delievered But No Package. Please help
My package says it was delievered earlier this morning and I did not
receive anything. Please help. Thank you very much
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Re: Package Says Delievered But No Package. Please help
Hi @Anonymous, I am very sorry that you did not receive your order. I
will send you a private message so that I can help you with this.
Thanks! Best Wishes, Janean
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Follow Up on Order No.
Hi, I placed an order for one (1) Yves Saint Laurent Mon Paris Gift Set
(it's also supposed to come with my three chosen samples and a couple of
items I spent my points on) last Friday, March 2, 2018....
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Re: Follow Up on Order No.
Hi @michlavergne23, I'll be happy to look into this for you! I'll send
you a private message in just a moment. Always,Danee
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March GWP
Can you tell me what the March GWP for VIB/ROUGE is this month? I
haven't received an email for one, thx!😊
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Re: March GWP
Hi @lja7! It doesn't look like we've sent out a VIB/Rouge GWP email this
month just yet. Please stay tuned to your emails 🙂 Thank you!
Always,Danee
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1 Reply
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Re: Can you cancel an order once its been placed?
Hi @AshleyBandy, We have a very short timeframe in which we are able to
cancel orders. I'm going to check the status of your order then send you
a PM. Always,Danee
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Shipping
I placed an order on March 3rd. It looks like the items I wanted are out
of stock now so my shipping is delayed. The items were not out of stock
when I ordered them. Kind of annoying that I have to wait now. A warning
would have been nice..
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1 Reply
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Re: Shipping
Hi @Anonymous, I'm sorry to hear your order is delayed! I'm going to
send you a private message to assist you further! Always,Danee
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How to link VIB card to my online account
Can someone help me link my VIB card to my online account?
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Re: How to link VIB card to my online account
Hi @Brik0514, I just sent you a private message. Please check your inbox
when you get a chance. Thank you! Always,Danee
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RE: How to link VIB card to my online account
The email address that you signed up with is the email you use to link
your card, if you’re still having trouble linking it call customer
service to help
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How to link VIB card to my online account
please post this in the customer support group for a mod to see. you can
also call customer service to help you link your accounts.
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Can someone help me link my VIB card to my online account?
Can someone help me link my VIB card to my online account?
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Re: Can someone help me link my VIB card to my online account?
Hi @Brik0514! I can assist you with this 🙂 I'm sending you a PM now.
Always, Danee
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Lost gift card but I have receipt!
Hi there! I absolutely love Sephora and my bf got me the best
Valentine's day gift ever this year, a gift card for Sephora!
Unfortunately, we somehow managed to lose it, but I still have the
receipt f...
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Re: Lost gift card but I have receipt!
Hi @aasyeda, I'm sorry to hear this. I'll send you a private message
requesting more information to assist. 🙂 Best regards, Laurie
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Returning fragrance by mail?
Hi, so I ordered a few mini sets of fragrances online the other day, and
while i absolutely love 2/3 of the sets, the third one I really just
can't stand the smell of. So I was wondering if it's possi...
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Re: Returning fragrance by mail?
Hi @MakeUpAddict549, I am sorry to hear that you are unhappy with your
purchase. You can ship the item back to us using the prepaid shipping
label and just take it to your local post office. If you ne...
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URGENT WRONG SHIPPING ADDRESS
I just submitted an order with the wrong shipping address through Apple
Pay! Not sure how this happened as I haven’t lived at this address in
10+ years. The chat line is closed so hoping to get a response here!
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Re: URGENT WRONG SHIPPING ADDRESS
Hi @ter123, I am sorry to hear this! If you have not been assisted with
this, please send me a PM with your order number and updated shipping
address for further assistance. Best, Zakiya
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How long is a order normally pending?
Its my first time ordering online, normally I just go to a store,
however I got a visa gift card and made a order online, how long with
the order be pending?
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Re: How long is a order normally pending?
Hi @Anonymous, It typically takes 1-2 business days for processing,
depending on your shipping method. If you need further assistance with
your order, please send me a PM with your order number. I hope that this
helps! Best, Zakiya
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1 Reply
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Order still pending
Hi, I ordered from Sephora on March 4th, I tried to track my order but
it says still pending?! I worry it wont get to its destination on time.
Thanks.
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1 Reply
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Re: Order still pending
Hi @Anonymous, I am sorry to hear this!. If you have not already been
assisted with this, please send me a PM with your order number for
further assistance. Best, Zakiya
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WRONG SHIPPING ADDRESS ENTERED
When I logged in to PayPal to checkout my shipping address changed when
the page reloaded and defaulted back to an old shipping address...I only
placed the order at midnight EST- can someone please he...
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi @jenmem, I am so sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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