Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,666 Posts
Post | Hearts | Replies |
|---|---|---|
|
thanks. while your at it tell them that the whole vib rou...
thanks. while your at it tell them that the whole vib rouge system is a
joke. I get nothing special at all for spending that much money. I get a
makeup brush almost identical to the one I already have...
0
0
| 0 Hearts |
0 Replies
|
|
Order taking a while to ship...
I placed an order on March 2. It is currently March 6, and my order is
still processing. My card was already charged. I was just wondering if
anyone else has experienced this with sephora.com before? ...
1
2
| 1 Hearts |
2 Replies
|
|
Re: Order taking a while to ship...
Hi @gabriellarenee, I can look into this for you. I'll send you a
private message to assist you. Best, Mali
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Sephora's 60-day return policy
I had two return two lipsticks to Sephora today, and was shocked to
learn that the return policy had changed from one that was lenient and
was once billed as "the best return policy in the business" t...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Sephora's 60-day return policy
Hi @greeneyedgirl107, I appreciate you taking the time to leave us this
feedback. I'll be sending the information you've provided to the
appropriate department for consideration. Please feel free to p...
1
3
| 1 Hearts |
3 Replies
|
|
Re: Sephora's 60-day return policy
Dear @RaquelBT, Thank you so much for helping out! I've seen your
postings on BIC, and I know you work tirelessly to address everyone's
needs. You are a real asset to Sephora, and a great resource to all of
us beauty lovers. 🙂
1
2
| 1 Hearts |
2 Replies
|
|
Re: Sephora's 60-day return policy
Hi @greeneyedgirl107, Aw, thank you so much for that wonderful
compliment. You definitely made my day! Please do not hesitate to send
me or any other mods private messages if you ever need assistance ...
1
1
| 1 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
Problem with my order - AGAIN!
Hey, it is now the second time that my order is canceled. The last time
I had to place my order 5 times. Now I have the problem again. My status
is Unsuccessful Authorization. But I did everything exa...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Problem with my order - AGAIN!
Hi @SarahHeartUSA, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Delivered package was never delivered
I am furious right now. I have been consistently ordering from Sephora,
but this is the first time this has happened. I guess it is prone to
happen when you outsource your delivery service for some lo...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Delivered package was never delivered
Hi @Mvra, I sincerely apologize about this. I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Package Says Delivered But No Package
My package says delivered this morning and I have received nothing. I
used my Sephora online credit and now I’m distressed. Any help would be
kind. Thank you very much
0
1
| 0 Hearts |
1 Reply
|
|
Re: Package Says Delivered But No Package
Hi @Anonymous, I'm so sorry to hear this! I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Lasership delivery
I ordered myself some gifts for my birthday which were scheduled to be
delivered today via Lasership. Tracking says it was delivered 40 minutes
ago to my front door. I happily went to collect my packa...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Lasership delivery
Hi @Anonymous Oh no! I will look into this for you and send you a
message with more information.
0
0
| 0 Hearts |
0 Replies
|
|
Rewards
When I go to see if my points loaded up on my phone, it says 0. I tried
logging out. Any ideas???
0
3
| 0 Hearts |
3 Replies
|
|
RE: Rewards
This has happened to me a few times I usually log out and exit the app
and they should appear within a few days of your purchase. Hope this
helps!
0
0
| 0 Hearts |
0 Replies
|
|
Re: Rewards
Hello @MrAshes, So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Your insider card may not be linked to this account.
Your insider card may not be linked to this account.
0
0
| 0 Hearts |
0 Replies
|
|
Order is still processing
What is going on! There are no sales going on right now so I’m not sure
what the issue is!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order is still processing
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Need help with my order
I am in shock and very disappointed with Sephora's shipping and
customers service. I live outside of the United States and have always
used a courier company that brings my purchases from the United S...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Need help with my order
Hi @migmoran, I replied to your other post as well and I sent you a PM
in regards to this. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
customers dissapoint
I am in shock and very disappointed with Sephora's shipping and
customers service. I live outside of the United States and have always
used a courier company that brings my purchases from the United S...
1
1
| 1 Hearts |
1 Reply
|
|
Re: customers dissapoint
Hi @migmoran, I sincerely apologize about this. I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessful Authorization
I need help, I just spent 74$ using my prepaid Visa card online. The
order was saying it's being processed but now it's saying unsuccessful
authorization. I'm not sure if I was refunded because I trie...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccessful Authorization
Hi @Temek, I'll be sending you a PM shortly in regards to this. 🙂 Best
Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Gift card
If i order a gift card online how long does it take to be mailed out
also will i receive beauty insider points?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Gift card
Hi @AshleyBandy, If you are referring to a physical gift card, for Free
Standard Shipping, please allow 1-2 business days for order processing;
3-5 business days for standard shipping; 1-2 business da...
0
0
| 0 Hearts |
0 Replies
|
|
Package Says Delievered But No Package. Please help
My package says it was delievered earlier this morning and I did not
receive anything. Please help. Thank you very much
0
1
| 0 Hearts |
1 Reply
|
|
Re: Package Says Delievered But No Package. Please help
Hi @Anonymous, I am very sorry that you did not receive your order. I
will send you a private message so that I can help you with this.
Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Follow Up on Order No.
Hi, I placed an order for one (1) Yves Saint Laurent Mon Paris Gift Set
(it's also supposed to come with my three chosen samples and a couple of
items I spent my points on) last Friday, March 2, 2018....
0
2
| 0 Hearts |
2 Replies
|
|
Re: Follow Up on Order No.
Hi @michlavergne23, I'll be happy to look into this for you! I'll send
you a private message in just a moment. Always,Danee
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
March GWP
Can you tell me what the March GWP for VIB/ROUGE is this month? I
haven't received an email for one, thx!😊
1
2
| 1 Hearts |
2 Replies
|
|
Re: March GWP
Hi @lja7! It doesn't look like we've sent out a VIB/Rouge GWP email this
month just yet. Please stay tuned to your emails 🙂 Thank you!
Always,Danee
2
1
| 2 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
|
